Massage Heights Lakeline

I have been coming here a little under a year and it truly has made a positive impact on my health. Becca not only gets to know you as a person, but truly cares about your health. She gives great tidbits on how to make sure your body stays happy and healthy, and has such a positive attitude about everything she does. I always look forward to seeing her and I can’t imagine getting a massage from anyone else.

Like any chain massage business, it comes down to finding a therapist at a desired location who works well for your needs. At this particular location, I have to recommend «Claire.» After her deep tissue work on my shoulders and upper back, I’ve been able to feel a difference for days afterwards.
The front desk staff is very friendly/​accommodating. Facilities are clean and well cared for. Only negative thing I can say about Massage Heights is the rates are a little high compared to other popular massage chains.

I am very happy with Massage Heights: Marques! He is an awesome masseuse! He listens and does an excellent deep tissue massage. I have had terrible pain in my lower back and left hip for over a year now and he is working the pain away! I can now sleep on my left side and I can sleep all night which have both been impossible for over a year! Thank you Marques!!!

I love Clare, excellent communication and really polite. Her massage was the best I’ve had and the foot massage is… let’s just say I’m getting it every time!
Thanks Clare,
Autumn

It was great the first time I went… But then the therapist just talked and talked and barely massaged me… I felt like it was not worth the pricey price tag. I have saved up massages that I haven’t used because it’s so hard to find a good therapist. Wish I could end membership, but they make you use all saved hours by the end of 30 days and I have like 6 hours to use it loose. Just wish I could find a good therapist who is actually skilled at her job.

The massage therapist seemed very inexperienced and timid. He was nice, but just didn’t use the kind of pressure that I needed to get the relief that I was looking for. It’s close to home, so I had high hopes for this place, especially given that I had waited a couple of years to return :(

I DO NOT recommend this place!
#1– Appointments are limited. This is due to a lack of therapist. This would not be a huge issue, except you get charged every month for a massage regardless. Therefore, you build up a bank of «prepaid» massages that you will not be able to use before your contract expires leaving you the only option to renew or lose them. This is the scam.
#2– Due to limited availability, you need to schedule well in advance. On several occasions, they have called to cancel my appointment a day before because the therapist is not available. When you try to reschedule they are booked or only have inconvenient times.
#3– Turnover rate is high. As soon as you find a good therapist, they leave. I have spoken to a few that have left and they say the pay is bad and management is unprofessional.
#4– The girls behind the front desk are not trained properly. They tell you whatever you want to hear, then they will not honor what they have said.
#5– They DO NOT follow the contract and bend it to their advantage.
#6– Due to the location and thin walls, you can hear the neighboring businesses– not relaxing at all!
In the end, with the scheduling issues, limited availability and unprofessional management, you are not saving any money.

I went there for the first time and was really impressed with the massage that Floyd provided. Overall service was great.

Recently had a massage here, and I can tell you they definitely don’t live up to the reputation of other massage heights. You’re better off going to the Avery Ranch location. The front desk personnel treats you like you’re bothering her. The therapist feels like she’s had NO formal training. More than the money that I feel I wasted, I’m mostly regretful of my time…
I’m a working mother and don’t have tons of time. The rare times I get away to do something for myself I expect to feel rejuvenated. I left here regretting leaving home and thinking of better ways I could have spent my time.

DONT VISIT THIS LOCATION! I rarely leave bad reviews as I try to leave positive reviews since many others don’t. This was a HORRIBLE situation. I searched massage heights Austin as I am a member from Houston. Found this one and hit directions from google. It took me to a CVS far away. Probably not their fault but I called to change my time since I was going to be late and the girl said im not far. Then I actually typed in address to gps and it was 28 minutes away. I let them know its wrong as I am in marketing and help people with this. The owner said its right, they called google and didn’t believe me but the receptionist checked on her phone and said it was wrong too. I get there 15 minutes past the hour and so my massage time gets cut into. The massage was EH and the masseuse just said oki doki when she was done. No water after until I asked. Then they have me fill out another form even though I am a member. Then the girl proceeds to tell me I have no prepaids so I have to pay for my massage. I asked her what she meant as I had 2 visits that ive never used so I asked her what I bought and she said…“you tell me?” When I said this was the worst experience, she told me just to leave and she would straighten it out. I had to call my location to explain the situation and they said she must be new because he sees in the system I have 2 unused massages. She called the owner and magically it shows on her screen that I don’t have to pay now. I actually had asked for the owners info before this all happened so I could set an appt to help her with her online marketing and the girl was like a deer in headlights and said she doesn’t have a card or email for her. Wow… SUPER BAD SERVICE.

As many of the other reviews note, the massages vary considerably and the is a very high turnover rate amongst therapists. That said the massages are ok for the most part and the facility is clean and comfortable. The reason for such a bad review is the manner in which they do business. I work and live close and tried to make it there as often as I could but my schedule does not allow me to plan things well in advance so I was often calling the day of to book a massage. Sometimes successful, but not often. I bought a «membership» and that is where the problem is. I had more than 12 massages prepaid when I decided I would cancel and use them as I could. Called today to find out that they are all expired. I said BS and the manager said it was in my contract and threatened to hang up for speaking in such a manner. I didn’t say she was BS, I said the expiration was BS. Needless to say I warn everyone to verify all terms are expressed in writing and that you are fully aware. I recall the person telling me when I signed up that I could transfer massages, but when I tried to do so, I was told that it was not allowed. BEWARE THAT CHEAP MASSAGE MAY NOT BE SO CHEAP.

After having a 2 year membership at another massage place, and trying 2 other massage places as well as a therapist at my chiropracter, I believe I finally found the perfect fit for me, location wise it couldn’t be any better, and Annette was my therapist and was amazing! The manager was wonderful as well! I am so happy I found massage heights! I am pretty picky and requested certain areas be focused on and she did exactly what I asked! I highly recommended this location.

I’ve been going to Massage Height on 620 for about a year. I agree with some of the comments below regarding turn-​around of staff, I can’t seem to find a good massage therapist because when I do they disappear.
Other that that, I’m about 80% satisfied with my experience when I make it in.
As always, I recommend anyone to go and decide for yourself if this is a nice place for you or not.
For me, it is good for my money, I will continue to come here as long as I stay in this area of town.

A friend of mine had given me a Massage Heights gift card that I successfully ignored for almost a year. I’ve never had a massage in my entire life and I did not really want to get started, with or without gift card, even though I suspected all along that regular massages could possibly help me with the tension in my upper back and shoulder area and maybe even with my tension headaches.
Another friend finally talked me into redeeming the gift card, and I’m glad she did!
My experience with Massage Heights in general, and with my massage therapist, Shawn, in particular has been very pleasant. I can highly recommend Shawn, he’s the best! Considered that I was not a massage person to begin with, it’s nothing short of a miracle that I’ve been getting a massage every other week for nine months now, no end in sight!
The frequency of my tension headaches has decreased dramatically, by the way.

I have had a membership here for over a year and look forward to my visits each time. I rarely have problems scheduling and the staff are always attentive and know me when I call and when I walk in the front door. The new owner is on site often and very involved. She wants to be sure all of her clients are attended to. Shawn is a great therapist & very knowledegable. Highly recommend him. There are several great therapists at this location.

This was my second attempt at this facility. Couldn’t be more disappointed. I get massages fairly regularly so I feel I the experience to understand a good massage.
Overall he’s what I experienced
1) had a gift card for a 1 hour massage — total time on the table — 35 minutes. So I received a 30 minute massage for a 1 hour price.
2) I filled out the form for them, stated specifically what my issues were. Then the therapist asked me what I wanted, gave specific answers. Therapist then proceeded to follow the normal procedure for a full body massage, not focusing upon my needs and what I had come in for.
3) I came in with two specific areas pain, areas that I have received numerous massages for in the past and they have relieved the pain. Here, I came in with pain, left with pain (actually more acute pain, which when the therapist had quit and ask ed how I felt i stated, I am still in pain, which the therapist then suggested I come in more).
4) When leaving they ask how I felt I responded with «the same as when I came in», their response — you should come in more or sign up for a package? Really, so you provide a 35 minute massage, but charge for 60 minutes (I define a 60 minute massage as 60 minutes on the table receiving the service).
BTW, their standard price, $ 80 is the norm for the region outside of high end spa’s, such as lake Austin spa.
Sign up — yes I think I will. I will sign up to not be a customer here or go here. Sad, they are right down the street from my neighborhood.

I’ve been a «member» at this location for several years. The place has changed hands once and been renovated since then, and the vibe has improved quite a bit. It’s relaxing and just the right amount of décor for a good therapeutic or relaxation massage, but not a spa feel. The people at the front desk are congenial and strive to please the customer. The price can’t be beat (about $ 45/​month for a one-​hour massage per month, cheaper if you get more), and be prepared to tip your therapist a decent amount as well. Still, this is half the cost of a massage at a spa.
Quality and style of massage definitely vary by therapist, so my approach has been to try out different ones until I find one I like, then stick with him or her until they leave (the not-​so-​great ones leave sooner). Some really good ones have eventually left for greener pastures over the past few years, but I’ve always found another one I like. I think they can probably make more elsewhere, so tipping well helps them stay put. With my contract, if I miss a month, the «included» massage rolls over to the next month instead of expiring.
I keep going back because it’s handy and affordable and I’ve managed to get a good massage 90 percent of the time. While they do have more than one location, this a not one of the big chains, but more a regional enterprise, which I appreciate, since I like to spend locally whenever possible.

To begin with, no sooner do you find a therapist you love then they are gone. Turn-​around is crazy. Then they refused to honor the last 5 of the massages purchased for me as a gift. Only AFTER they expired did they tell me it was a one year contract with an expiration date. When I first used the gift certificate, I was told it covered 12 massages and I could use them anytime. Again, never notified in advance of an expiration date. So this was quite an expensive rip off.

Lindsay is the best!!! Seriously, I haven’t had a massage that good in ages.
I had a great experience at the front desk, they were personable and real. Not the snooty typical attitude that you get when going into a spa. I can’t stand snobs.
Yep:
*not snobs — check!
*awesome massage — check!
*good value for my buck — check!
how can it be bad?

While we do get flack from our friends for paying for «massage membership» that all goes out the window whenever we visit our favorite masseuses at Massage Heights. We are on our second annual membership and to us, it is worth every penny. I’m not exactly sure what the pricing model is, but if you are an annual member, you pay approximately $ 40 a month which gets you one free 50 minute massage a month. If you ever get massages, then you know that this is a great deal. You also get significant discounts if you choose to get an additional massage within a month, and oftentimes, we’ll pay a little extra to tack on an additional 30 minutes to our regular massage if we are wanting to splurge. They also can arrange couples massages for those who are so inclined. You may need to go through a few masseuses to find one you really like (everyone has different tastes). I’m not divulging the names of my favorites b/​c they are increasingly booking up. For the most part though, you can call up almost anytime and get an appointment. As you can expect, weekends and rainy days seem to book up fast, so call ahead if you can. This place is our secret gem and we love it!!!