Redi Clinic-Austin

Awesome visit at the Redi Clinic inside the HEB, Chandra was super professional and very friendly. She understands customer service and was very quick with paperwork. No pressure sales tactic and was considerate to the fact that money was a factor.

Not having insurance, and thankfully not a sick person This is my clinic, ok was my clinic. I went in for my annual pink eye to find that they have changed people. (I was informed the staff went to the Leander Plus, where I will be from now on.) As of 2 weeks ago, you now will be tested and complete protocol will be followed. I am no longer a person, but just a chart again. They wanted to charge me $ 30 for a pink eye test. Are you kidding me?
Really? I have grown children who have been insured all their lives and even their Dr. didn’t give them a pink eye test.
Before they checked by history, listened to me and treated me like they cared. Today was a different story. I was sad when I left. He let me know this time they would let me opt out of the pink eye test but to know if I were to come back they would run necessary test to make sure they were diagnosing something that was bacterial and not viral. He said it was necessary to prescribe medicine.

Depends on The day here who you have and if any good… needs more consistancy…

I’m not a patient man. Actually, I’m an annoyingly impatient man. Fortunately, I don’t get sick often because one thing I don’t have time for in my life is illness and I have absolutely no patience to wait for medical treatment. This means I see my family doctor once a year for annual wellness check-​ups. It drives me nuts that when I call «name your doctor’s office» to seek help for a cold or minor infection that has me on the ropes I have to wait anywhere from a half a day to a full day to get seen. Gimme a break! When I am sick I want instant relief and competent service. This is something I have consistently received over the past couple of years at the Redi Clinic inside the HEB where I shop for my groceries.
The check in process is very efficient and smooth. There are usually only two staff at this micro clinic. One attendant works the front desk while a nurse practitioner or physician’s assistant treats patients. Each time I have been the NP or PA was very attentive and listened carefully to my list of symptoms. They conscientiously evaluated the data I provided them and upon examining me prescribed medication when appropriate. The check out and payment is smooth and they email receipts and invoices for any balances owed after they file claims with my insurance. They even call me back within a few days to see how I’m doing. That’s a nice touch considering they aren’t seeing «regular» patients.
I think I have been three times for myself and yesterday I took my sick six year old in at 4:30 PM when I got a call from the daycare alerting me that she had a 101.5 fever. Normally we only take our girls to our pediatrician but it’s Friday evening people. I don’t want the child to suffer through the weekend or to spend half my Saturday at our pediatrician’s office. So I took her in and they saw her right away as they have done for me in the past. The PA that saw my daughter was very gentle and sweet with my daughter. After checking her temperature, checking her throat and ear, and testing for strep, she concluded that my child was fighting an ear infection. She wrote us a prescription for antibiotics and dosed her with some Tylenol right then and there so she wouldn’t have to wait until we got home to get help with the fever. She called the prescription into the HEB pharmacy and 20 minutes later we picked up our meds along with our fluids and soup and headed home. Today (Sat) she’s doing much better.
So yeah, if you don’t want to turn your treatment of a simple cold into a health care odyssey consider letting the competent staff at Redi Clinic treat you like customer not just a patient. That goes for the little ones too. If your in pinch and can’t be seen by your regular pediatrician right away, spare your child some agony and bring them in.

Great people at this HEB location. The nurse and assistant were very friendly and informative. It’s great to know that I don’t have to deal with all the mess with a doctor and making an appointment when I just want to get rid of a stubborn cough and congestion. They know their symptoms and they know what they are doing.
Thanks for being informative, useful and beneficial. It feels good to be back to good health and if ever I need to feel better, I’ll be coming back to this clinic.