Landmark at Saratoga Ridge

My experience with this complex since I have moved in has been all over the place. Before moving in I was told different things from every single employee I had talked to. The only helpful person in the office is Leslie (and she is GREAT) but Abel for some reason always has a rude comment to make and never seems like he wants to help us. It is not a terrible place to live, and things have definitely gotten better since we have moved in. My biggest issue is the parking, my boyfriends car was vandalized, and when we brought it to managements attention they were not willing to do anything. Not only that, but our washing machine has been broken for about 4 days now, every single day we had somebody promise that they would send someone right away, still nothing. My boyfriend called 4 times yesterday when one employee said «I promise I’ll call you back in 5 minutes» guess what, no call back. Then we talked to the maintenance guy outside of our apartment ourselves. He said he was finishing up on another apartment and would be right over, of course he never came by. I’ve worked in the apartment business for about 2 years now and I would never handle things the way that this complex does. So unprofessional, and so frustrating. I’ve honestly kind of given up on being satisfied here since there is no way we will be resigning. I think with their new management they definitely have potential, but only if they work with their employees and their customer service. I’ve never posted a Unilocal review until today, that’s how ridiculous it has gotten, I just figured I could save some people’s time.

I seriously cannot stress this enough:
The parking here is SO UNGODLY, UNBEARABLY TERRIBLE that I would not wish it on my worst enemy.
I’m not exaggerating. It is so bad, that it is the sole reason why I would never resign my lease here.

I was really excited to move to these apartments as they seemed appealing and nice with all your necessities nearby (HEB, and Downtown, minutes away). I moved here on April ’15.
A month later, I’ve had to place three service calls one being a leaky faucet. The most horrible thing I’ve encountered in my month of staying here are raccoons and horrible parking after hours. I can’t even enjoy a night out without encountering giant raccoons looking at my as I walk across the parking lot to my apartment.
My most horrible and frightful night here was waking up at 4am on 5÷01÷15 to loud scratching noises coming from the ceiling/​walls, what seemed like a large rodent that kept falling, and soft purring noises of rodents seeping through my air vents. I realized there might be raccoons breeding or hiding out around the infrastructure building. I have to explain that this noise was so loud and was not able to fall back asleep until daytime because I was so paranoid. At one point I thought the rodent would be in my living room (that’s how loud it was).
I work during the day and come home at night and cannot come home peacefully knowing:
A) I won’t find a parking spot or too tight of a spot if any.
B) Will encounter groups of two or three raccoons while walking to my apartment when I find my parking spot.
C) Apparently now knowing I won’t be able to sleep at night here knowing there’s something living between my walls.

I’ve lived here for 3 years now and when Landmark Residential took over management of the property, there was an immediate increase in the quality of life around here. The staff is always very friendly and helpful, they’ve made wonderful improvements to the community, and they sincerely respond promptly to and concerns you may voice. They’ve added the greatest little pet areas and oh how they have re-​vamped the pool! Rent is affordable and the space you are renting is much larger than most places in Austin, especially for such a reasonable price! ***** Update 3/​2/​15***** I put in a Maintenance request on Saturday night and first thing Monday morning, John came by to fix my garbage disposal. I had put in several requests since moving here under different management, and always had recurring issues. Turns out the disposal had been so neglected previously, John had to not only remove it, but he had to take a circular saw to it to replace it with a new one. He clearly takes a lot of pride in his work. He showed much concern for the condition to which it had been previously neglected, and was committed to delivering a quality repair. I’m lucky to live in a complex where the employees have so much pride and drive to provide a comfortable living environment.

Great place to live.

This is the best place I’ve ever lived the staff (valerie, kelly, and Lyndsay) are wonderful and the maintenance staff is so nice! And get things taken care of very quickly. The pool and spa are always very clean and always fun taking the family too. The landscaping is beautiful and I feel very at home here! Oh and there is an awesome dog park too!

Be a good resident, read over your lease pretty thoroughly and pick up after your dog and this place is great. Lynsey, the manager, is very helpful and always very kind.
The few problems I’ve encountered have been dealt with pretty quickly. The location is nice, close to 35 and a bunch of fast food places, cheap gas down the street. Overall a nice place to live.

On October 17,2014, my boyfriend and I applied to live at Landmark at Saratoga Ridge Apartments. We were working with Valerie she initially told us if we don’t qualify all we had to was pay a higher deposit. There is two fee’s they charge for $ 75.00 for background check non refundable and $ 150.00 for admin fee which is refundable given you don’t qualify for live there. Valerie told us they would put a hold on the $ 150.00 and debt the $ 75.00 if I was declined they would not debt my account for the $ 150.00. Well as it turns out we were declined, my bank statement shows they debt my bank account the $ 75.00 fee AND the $ 150.00! After that point I called and called and called, Landmark at Saratoga Ridge Apartments and I could never get a hold of Valerie at one point another employee answered, I asked to speak with Valerie she asked who is calling I told her my name she put me on hold came back and said Valerie was to busy to talk she would have her call me back. Valerie Never call me back! I started speaking with an assistant manager Kelli, I explain to her what was going on, she said on her end they did not debt the account that its my banks fault to call my bank. I spoke with Kelli 3 times before she admit to me she messed up, by that time a week had past. Kelli told me there Corporate office will mail the check to them and they will give me a call when it gets there so I can come pick it up. Kelli said it will take one to two weeks I should have received my check by Nov 7^th, when I didn’t get any calls back from them I’ve been calling everyday. I have spoke to Kelli several times she apologize for the delay but she would give me a call back when it arrived and she asked me to stop calling. I also spoke with Lyndsey the store manager that was just
hired she apologies about her staff, all I heard was excuses on why I have not received my money. on Nov 11^th Lyndsey state cooperate just approved my refund now it will take 2 to 3 weeks to receive it. When initially I was told I would get it 1 to 2 weeks and it had already been processed. It has now been over a month and still no refund.

I guess I’ll be the odd one writing a pretty positive review…
But my living here was exceptional! The rooms are nice, the balcony is usually with a double door, which is sooooo nice to sit out on pleasant days and evenings, management was always kind and friendly. The pool is absolutely BEAUTIFUL!!! Me and my roommate loved to come and swim all the time. It’s walking distance to HEB, and quite a few other stores and restaurants. Super quiet, never had a problem with noise issues
The ONLY reason I’m giving 4 stars instead of 5; PARKING!!! That blows, I lived in the back, building 6, and when I worked the closing shift at the restaurant I one time had to park by the front office, but I told management about it and they helped me out right away.
I loved living here and I’d probably move back here if I ever move back to Austin!

I thought I would update my review on the latest and greatest of liking at Landmark with the «new» management.
Well in y perilous review I mentioned abandoned vehicles (3 of them), well they were all towed out of the complex and Parking spots are still small.
A New item is my building. (Pictures have been posted) I live in building 5 and after reaching out to management about a raccoon problem nothing has been done.
We have raccoons (a mother and her kiddos) have moved into the building and are living in the walls/​ceiling. It’s so odd and I only see them when it gets cold but they constantly scratch and my noisy neighbor an her dog bark and make noise at all hours of the night waking me and my baby up.
One entry has been closed only after being open for a month and a piece of cardboard not keeping them out. Now there are 2 more entries for them to come and go and they have been open for 6 weeks and nothing has been closed and the traps are still out and empty.
I am leaving THANK GOD in February when my lease is up. I pray for non noisy neighbors and no raccoons living in y walls in my new place.

I moved in July 2013 and have been plagued with rent payment problems ever since. When I first moved in, I paid my first months prorated rent, a pet deposit, showed them proof of renter’s insurance as well as paying my second months in its entirety, all within two weeks.
A month or two later, I found out they had not applied my pet deposit as a pet deposit, but as a rent payment, and due to their system and my having having the same last name as someone else in the complex, they COMPLETELY lost my third payment. When I went in to speak with them they had no proof I had paid them and accused me of lying. I had to show them my bank statement and show them that they had lost my payment and I was not at fault. They apologized, told me that they would apply the pet deposit to my account correctly, and that everything was fine.
They’ve now switched to a new system, where you designate how much you want to pay. The first thing I noticed in the system was the fact that I «had no renter’s insurance» even though I had shown them proof and received a confirmation e-​mail from the management office. After messing with the some-​what complicated system, I set it to pay my half of the rent (I have a roommate who pays the other half) and figured all was well.
Today, I was charged the entire rent, including my roommates half. Since I am out of town, I asked my roommate to go in and speak with them about this, since they were not answering my phone calls and their voice mail box was full. When asked how they were even able to charge me an amount that I had not designated, nor allowed them take from my account, their response was, «Your roommate’s payment had not come in yet, so we charged you. It’s not our fault the system did not work the way it was supposed to.» They then went on to say they were not going to do anything about the situation.
I highly suggest you do not move in here, unless you want to be treated like a liar, and have your money taken out of your account without your permission.
To add on, yes, every other review about parking spaces, trash and car break-​ins are also true.

My roommate and I moved in July of 2012, and ended our lease in July 2013. I previously wrote a very honest review about this place, but it was «filtered». So let me be honest again. I wanted to like this place, but dishonesty and laziness do not fly in my book.
Parking is horrible. Spaces too tiny and someone ripped off my sideview mirror.
The dumpsters are always overflowing. There is always dog poop everywhere. Don’t walk in the grass. Dogs left on balconies (this is illegal) are not addressed, even though I talked to manager about it. Management enters apartments often, sometimes without notice. The handyman doesnt knock when entering apartments, be sure you stay dressed at all times. MANY hidden fees at time of moveout (such as cleaning our clean unit). Complex is also located by a VERY major bus stop.

New management took over in January 2013 and things have gone down hill since. There is always trash everywhere. Mgmt and others entered my unit 4 times in 3 months – twice without any notice – for smoke alarm/​sprinkler testing, inspections, mold testing. When I confronted management, their response was that contractors were doing the testing or spraying and were told to leave notices but would forget or just not do it. No accountability or responsibility whatsoever. The property is located right on a major bus line, so you get all of the perks of that (loud cars, loud people, dirty areas, etc.). My car was broken into 3 weeks after I moved in. Parking is a nightmare. I rented a covered parking space and would have people randomly parked in it – mgmt wouldn’t do anything. Rent increased 10% in one year because new owners think they’re going to attract higher class residents – but for $ 70 more, I’m moving to Sunset Valley instead of renewing here. Basically, the new manager is a total douche and they are more interested in making their property look good than treating their residents well.