La Villa Vista Resort

Very unprofessional!
To make it short:
Eva’s communication was very bad!
In the morning she told me a price on the phone and I gave her my credit card number and I wanted to book the room for the price she had told me on the phone! In the evening she wanted to send me a confirmation which took forever! I called her and she was like «I’m having dinner I will do it later»! 2 hours later I had to call her again!!! And she was being rude «I told you I will send it to you and I know what I am doing here» and hung up on me!
(I AM A CUSTOMER WILLING TO PAY A LOT OF MONEY)!
Then she send me finally my confirmation with all the sudden 400 $ more on the bill!
I cancelled right away and would never call her again!

****A LESSON FOR FUTURE CUSTOMERS be sure to get a confirmation immediately after you provide your credit card. Eva will claim to use your credit card to hold a room when in reality she is just waiting to see who will spend more money for the room. Very poor business practice for a seemingly beautiful establishment.*****
We had planned a last minute honeymoon getaway for Sunday night. After calling and providing a credit card to hold the room, I waited four days until I decided to contact this establishment since I never received a email confirmation. When booking the room, Eva told me that there was a wedding schedule on Sunday afternoon but assured me that rooms were available and it would be in our better interest to check-​in late. After booking a room and waiting four days, I contacted Eva only to find out that our reservation could not be honored because she forgot the wedding couple had booked the entire establishment. How does one forget this fact?
During our phone call Eva tried to sell me the innkeeper’s room for full weekend price $ 299 rather than the quoted weekday price of $ 269 which is stated on the website as a discount. However for $ 299 we would not be receiving the breakfast for two which is normally included in their price, nor would we have access to the pool or common area. When asking Eva why the price was more expensive than the original price she asked me if we were, «going to argue over $ 4», when in reality the price difference was $ 30. I can afford $ 30 dollars but what was irritating was her disrespectful attitude without provocation.
I was not asking for a discount but rather for the original quoted price of $ 269. In her response she said she would not undersell the room. Which is false advertising. Eva was very unprofessional, hostile, and disrespectful to the point she even stated that, «I was wasting her time.» I waited four days only to find out that we would not be staying there. I am glad I decided to contact her rather than show up on Sunday only to be turned away on our wedding day.
Why give someone your credit card information if they will not use it to hold the room? Checking other reviews, booking the room seems not to be an easy task with Eva. It feels like she takes information from interested guests and holds the room only until she can find an event or other customers who are willing to pay more money for the same accommodation. Whatever happened to the first come first served when booking a hotel?

Last night i emailed using their automated service, and Eva responded promptly this morning which i was pleased with. She said she did have availability in all of her rooms for the dates we provided. We were looking at staying in the Tuscany Suite as it is my boyfriend and I’s anniversary month and we are scouting potential wedding venues. So i was happy to have a quick response, and that all the rooms were available!
My boyfriend called this morning. He told her that we wanted the weekend of October 10^th-12^th.She said she would call him back.
He never heard back from her/​She didn’t call back.
He calls again… She doesn’t answer.
She then calls him back and says «sorry i missed your call» what can i do? to which he responds «i am still trying to book a room the 10^th-​12^th of October» and she says «oh, we are booked that weekend» to which he responds «i just talked to you an hour ago and it wasn’t booked.» She had booked the room in the time that my boyfriend hung up the phone with her the first time, and when she finally got around to calling him back even though she was aware of the dates we were trying to book.
I think «oh, surely there is miscommunication.» As we have been contacting her all morning. So, i call her myself to see if maybe she thought because of my email/​website response i had sent her last night, that it was me in that room. But, no. She doesn’t answer the phone and then calls me back a few moments later… She tells me that all of the rooms are now booked and it is «just the nature of her business». She is incredibly rude, and not helpful at all. After chasing her down all morning, and having her respond to me and tell me she had availability — then give the rooms away in the time that she didn’t call my boyfriend back and the time he called her a second time. She knew the dates that we wanted as we told her through email, and telephone… she just gave us the run around completely unnecessarily.
i asked her then if she had a Unilocal page to which she says «yes»…so i say «okay, i would like to leave a review about this» and then i hung up in frustration. So she calls my boyfriend and says «tell your girlfriend not to threaten me» haha WHAT?! Me leaving a Unilocal review was not a threat. i am here now, telling it exactly like it happened. We called to book a room, and in the middle of it, she gave it away.
It is heartbreaking as we were in love with the photos and are scouting wedding locations. But, i guess if this is the type of attitude that we get from prospective venues i would rather know up front what to expect. Then i come over to their Unilocal and see that i am not the only person to experience the rudeness that is Eva. It sounds like there have been several wedding parties ruined from her rudeness/​attitude. I do not care how beautiful a venue is, i will not be treated with disrespect. Especially when i am asking to come spend a weekend at $ 300+ a night to check it out.
Pro tip: when someone is trying to give you $ 700+ for a weekend you probably shouldn’t be so rude, but instead accommodating.

One word amazing, the price point is spot on, I couldn’t ask for a better stay. Eva and Ken were just the best. The took great care of us and our needs, Im suprised at the 1 star review. It shouldn’t be up since the person who had the experience was not the person to review the place.
Things can get lost in translation, or misinterpreted very easily.
My experience was was just amazing we also booked every quarter, the breakfast was delicious as well.

An authentic and charming Italian Villa with a wonderful view of the lake resembling a combination of Capri and Sorento Italy. The guest room we stayed called Sofia or penthouse is perfectly decorated with Italian and French art, a porch and a separate terrace with a view of the Austin stars at night. The service is personal and attentive. The breakfast is very tasty. All together the villa has a positive energy that you can feel once you walk in. I would definitely recommend it to any couple looking for a romantic hideout that feels like Italy!

La Villa Vista is a unique gem in a charming location with incredible views and a wonderful hostess. Thank you, Eva!
In April we visited Austin for a long weekend get-​away from a still frozen Michigan. While we had planned to visit the downtown area and do the tourist thing around the capital (pretty incredible place and definitely worth an afternoon of exploring) we mostly wanted to relax and enjoy each other’s company. La Villa Vista was the perfect place. Very unique rooms, wonderful breakfasts each day, a house full of original artwork, comfortable little corners to cozy up, and a great patio and pool deck overlooking Lake Travis. Close enough to downtown to do the sites yet far enough away that you felt you were hanging out at a Mediterranean villa.
We enjoyed the villa and setting so much that even though Austin is turning into a foodie wonderland, each evening found us bringing back market treats and bottles of wine to enjoy on the deck while we lounged, read, chatted, and listened to the poolside waterfall watching the sun go down.
I don’t know if La Villa Vista is for everyone. If you like sterile hotel rooms without character, find someplace else. If, however, you want to enjoy a unique and beautiful experience that is run by some excellent hosts than we highly recommend the La Villa Vista.

I am deeply appalled by how rude Eva was to my best friend and her fiancé, who at one point, had been extremely excited to tour the venue for their future wedding location. My friend was pretty much shunned and punished for being a planner, as Eva acted like she was wasting her precious time going to their appointment when they told her their wedding date wasn’t until Nov. 2014. Good luck with how your attitude affects current and future business.

La Villa Vista is special. It has character. It has style. It has class. It has beautiful views. And it has Eva.
Eva makes the place. The human element really elevates its already incredibly beautiful outside to something truly special. During my stay Eva seemed more content on making our experience a wonderful one than trying to nickel and dime us or thrown down any rules.
We went on a rainy Tuesday in January. Upon arriving she greeted us, upgraded us to a room that was twice as much free of charge, and told us, «You’re the only people hear so feel to walk around naked.» When we asked if we could buy some candles, she said, «You don’t need to buy anything, l’ll find you some.» That morning she sat down and talked with us for the entire breakfast.
Her artwork decorates the beautiful inside, and every room is a well thought out, unique vision of hers. We ate at a big wooden table inside to candle light. We lounged in the library. We sat in the hot tub outside, rain falling on us as the lightning struck down illuminating the lake.
The facts. Each room has good views of the lake and has tons of character. The hot tub outside is amazing and has lake views as well. The breakfast isn’t the most amazing thing, but it’s also not a flimsy continental bagel and fruit spread. It’s easy to get there, and there is ample parking. It’s about a thirty minute drive from downtown Austin. There is wine to purchase at a reasonable rate. Try emailing her for rates, and you might be able to get discounts for off season or weekdays.
I’ve stayed at French Chateaus on lakes in Switzerland and while Lake Travis might not be on par with that, Eva’s La Villa Vista definitely is. Stay here.

My boyfriend brought me here for a birthday surprise! We were only here for 1 night, but it was a great 1 night!
The owner and other employees were very nice, friendly, and welcoming. Upon arrival we were shown around the property, inside and out. The views from this place are amazing… the lake (although low), the hills… everything was beautiful!
We had a nice relaxing evening at La Villa Vista. Breakfast was awesome the next morning! There was an array of pastries, fruit, and Eva even made some awesome scrambled eggs with waffles and chorizo! Definitely not the usual continental breakfast that is offered at most places…
Our room was nice and clean. I believe it was the highest room in the house. It was like a little bunk nestled high in the house. Only complaint that I had was that it was slightly on the noisy side… not sure if it was because of the small window that was adjacent to the living, but we heard the couple who were watching tv for hours…
I would definitely suggest this place for anyone who is looking for a nice, relaxing get away!