Jiffy Lube

This JL does not value customer service — and they are more expensive!
I stopped by at 7:30a and was told they didn’t do car inspections until 9a so I returned at 9a. I was told it would be an hour and the young lady who had arrived after I did was told her car inspection and oil change would take one hour & 20 minutes. After an hour I looked up and the young lady was checking out. I asked for the manager and asked him to explain to me why that customer was serviced before I was. He said his worker indicated she was in the queue next. Seriously?
I went to Vavoline on Slaughter Ln and they were $ 7 less than this Jiffy Lube!

Cane in as all bays were clearing and turned in my keys. I was the only car when I pulled up, but a man came in demanding his be done first. What does Jiffy Lube do? Does the man’s inspection first. Ladies, this isn’t the place to get anything done on your car. Having worked in customer service in the auto industry this is pretty sad.

At first I had no complaints, called the shop about 30 min before hand to make sure I was able to fit in with their inspection line. He reassured me there was one person ahead of me and they would go ahead and take care of me. So I waited about forty min as they checked the other persons car… Finally mines up, he takes about 20 min calls me outside to tell me I’m missing a belt in the middle and I wouldn’t pass. I ask what belt it is he says he isn’t sure, walks to his computer types something in and says we don’t have it and I don’t think any of us would know how to put it in your car. But we charge sixty something service fee… And sends me home, mind you I know nothing about cars I drive to oreileys to ask about what belt I needed… They send me to a better shop precision Tune auto care off of William cannon, and the mechanic tells me I’m not missing a belt, my belt was completely missing the middle of it!!! That he was so worried about my safety he made sure they found the belt and changed it, they said I shouldn’t even be driving on it! Why didn’t the man at jiffy lube tell me this?! I wasn’t missing a belt… My whole belt was effed up! Whatever, I’m never going back. Thanks for nothing!

These guys saved the day yesterday, thank you for being good at your job and helping me get my inspection when the Jiffy Lube down the road kept on wasting my time. Great customer service.

I was happy that I was in and out of this place quick. I got there arnd 7 am and was done in ten mins. The disturbing part was the price. I’ve been there before and the price was just under 30 for a standard oil change. I thought that price was pushing the envelope. Today’s price was 40.99. I questioned it and they said that prices. went up first of the year. After leaving I found an ad saying Goodyear was offering the same thing for 19 bucks. I feel ripped off. That price is really way too high and I would look elsewhere. Service was ok. Hb

Keifer was extremely polite and helpful. I’m always pleased with the customer service and work at this location. Everyone is so nice! We drive all the way in from Kyle just to go to this location.

How on earth can this place stay in business? Three separate times I went there for a State Inspection. First time I was told they were training so they could not do it. Second time I was greeted outside and told they were not doing inspections that day. Third time today, after waiting 10 min. at the glass window, was told they were too busy. Why have a Inspection sign on the building if they don’t want to do it? How these Yahoo’s stay open I have no idea. Got all 3 of my cars done elsewhere. I’m done with this place.

It would be amazing to give this location less than 1 star but alas, I cannot. I have had 2 horrible experiences at this particular location. I usually always just go to Groovy Lube (I like to support all things local if I can) but this Jiffy is just so close to my house. I knew better to go here this recent time because of the 1^st terrible experience I had, but I chose to anyway :/​
First bad experience: Went in for an oil change and to have my driver side, front blinker bulb replaced. I provided the light bulb so I wouldn’t have to pay the $ 12.99 or whatever ridiculous price… I left the vehicle with them for a few hours. I get a call and spend like no joke, 30 mins on the phone with a tech there that’s majorly trying to upsell me on stuff. They all do this so it’s not that big of a deal… but it was just SUCH a long, unnecessary call!
When I went to get my car, I paid and was about to leave when I noticed the bulb still in it’s package, sitting in my cup holder. I got out and reminded them that they were supposed to replace the bulb (which mind you, I’d already paid for the «labor»). At this point, I needed to get to work so I just really needed them to handle the bulb quickly. The guy that was trying to upsell me previously was the one who attempted to change the bulb. I guess they may have been short staffed or something because it appeared he was the only one with any kind of mechanic knowledge, as all the other techs came to him asking him questions for other clients– continuously interrupting him changing my bulb. I tell him that I really need to get to work so if he can hurry… as soon as he got the bulb installed, we tested it out, and I kid you not, EVERY light that could blink/​go off on my vehicle, was going off. So rather than have a blinker that’s not working, I now have every light going off! Talk about a safety hazard! I didn’t have the time to wait for him to trouble shoot so I just left. Come to find out there actually was an electrical short that was not their fault. I had that fixed over at Groovy Lube.
My next bad experience was about 2 weeks ago. Once again, needed an oil change. I pulled up, the gentleman asked me what I would like done. I proceeded to tell him that I needed an oil change. He then asked me specifically if I wanted the basic for $ 29.99 or the usual deal they provide where they top of fluids and everything (which is like $ 69.99). I told him, I DID NOT want fluids topped off, I just wanted the BASIC oil change– which he noted on my paperwork. Leave the vehicle for a few hours and come back. Guess what they did? They went ahead and topped off all the fluids and charged me the full price. I told them that I specifically told them BASIC OIL CHANGE ONLY– the guy verified with me twice. The dude behind the counter said, «Oh, they probably went off of what you got last time.» Which I did do that last time but what’s the point of even asking your clients what they prefer, if you’re just going to refer to what was done last time?! Needless to say I was infuriated. He asked me about the charge and I was dumb and said, «well you already did it all!» So I ended up paying the full price– which I fully know I should not have done. I just didn’t want to deal with them anymore. Anyway. I hope this helps dissuade anyone wanting to go there. Just don’t.
They are awful.

Best. Customer. Service. I’ve ever had getting an oil change. Staff was friendly, efficient, didn’t up-​sell me on maintenance– even suggested how much longer I could go before getting certain things fixed/​replaced. I plan on coming back here from now on.

Two stars for the guys that work here. They are efficient, friendly and knowledgeable, especially the younger fellow who seems to never be anything less than 100% positive. I took away three stars because it’s clear corporate doesn’t support them properly. Very hard to get in to get work done. The location is consistently understaffed and turnover appears to be high. I know this because as a business owner, I know what to look for. And the
employee reviews are abysmal. If Austin central office wakes up, this place could be a gold mine.

An hour and a half for an oil change that Waited 45 mins, was notquoted a wait time. Asked 45 mins in. How long. They said 45 more minutes. After 45 more minutes. They still hadnt touched my car. So i took it and left. On a friday at 4 30. Ridic, much? Have gone to other jiffy lubes in other states, have never waited more than 45 mins. And this one is TINY. Will definitely not return. Way too many other places with better service.

Although they are always pleasant at this establishment, I am disappointed in their suggestion and upselling of synthetic oil for the past few years. I went to another garage, Kwik Kar and they told me that the manufacturer recommends just regular oil. For years, Jiffy Lube took advantage of my «car ignorance» and made me believe that I needed to spend extra money. If you add it up, I am sure it comes to several hundred dollars. :(shame on you jiffy lube. If you «add up» all of what I have explained here, you will certainly see that I will be using Kwik Kar in the future. Goodbye JL. Adiós. Aloha. See ya never.

I’ve used Jiffy Lube a lot, and always had great service there, whether it be for an oil change or Texas state inspection. The employees treat the customers well, and they do good work. I will go back again and again.

This one star is only for this crummy location. I am a regular JL customer and only went to this one because it was closer to my new house. Never again, I will drive further to anywhere but this one. I tried several times to get an inspection, no one was there. Finally after my 5^th visit I am informed they only do them on Thursday. Would’ve been good to know on the first attempt. I went in for a simple oil change, after sitting for an hour I go out to find my vehicle sitting with the hood up. They had let employees go home in the middle of an oil change. The two idiots left needed to refill the oil and start it. So the employees you let go home couldn’t do that before they left? No sense of intelligence at this location. If they cant figure out finish a job before sending someone home, then I dont want them touching my vehicle.

I’ve been a regular customer at the Jiffy Lube located at 8602 Brodie Lane for many, many years. It’s in my neighborhood, easy to get to, and the service has been outstanding. Sure, there have been personnel changes over the years. That’s to be expected. Maintaining a high level of service is what counts. The manager, Bryan Wright, has always gone out of his way to make certain that all of my needs and requests are handled both professionally and courteously. Bryan and his team makes sure everything is done correctly. Take it from a person who’s been going to this location for a very long time. You can count on them. I certainly do, and will continue to not only go there, I’ll continue to recommend this location to my friends as well.

The guys/​gals at this location are friendly and energetic. It seems to be a buzz of activity every time we swing by for an oil change.
This Jiffy Lube is a neighborhood location, a serious convenience if you ask me. I would rather not make the trek into a major shopping district simply to get the oil changed.

Jiffy Lube: What is the point of opening at 7:00 am, paying two employees and neither one of those employees on the clock are trained to do a state inspection? I was the only customer there at 7:30am. This stop was a waste of my time and the staffing is a waste of your money.

These guys and girls are great. I am in and out in 15 – 20 mins. All my oil synthetic is changed l, air pressure for tires and all my fluids are toped off. For the price I pay and get my time back its worth it.

I was surprised when I read the some of the positive reviews. I thought for sure it would be a 1 star across the board. After all, others in my neighborhood have also talked of a nightmare experience or being swindled, but probably didn’t publish it. So I will tell mine.
I went about a year and a half ago… and the experience is still burned in my mind. I had resolved I’d never go to a Jiffy Lube again years prior, but figured, why not… maybe the bad experience was a one time thing, plus it was around the corner from a house I had just bought.
I brought in a 8 month old car that just needed a quick oil change. I had a coupon that made it around $ 20 – 25. How could I resist; if they tried to upsell, I’d say no. Only I didn’t prepare for just how aggressive and sneaky the Jiffy staff was trained to be.
And so I waited in the small room with 20 other people, some soap opera loudly playing in the background, and a stack of 6 month old, soiled magazines to read. After an hour they called me up to the front and said I was ready to go… And for only $ 80+ dollars. I was appalled. I never asked for any upgrades… but they told me my car required a special synthetic oil, and so they went ahead and put it in. That took it up significantly…
But it didn’t stop there. They made an executive decision to help me out, and went ahead and put on a new oil filter. This shocked me since my car had just got a new filter a few thousands miles ago on my last oil change (at the dealership). They told me they could take off the oil filter and knock off some cost, but at this point I was pretty sure they’d discarded my filter, and they would end up putting on whichever discarded filter they grabbed from the bin first. Once taxes and likely some random fees were thrown on, it cost in the mid $ 80s… 3x higher than I had anticipated. I paid and vowed I wouldn’t be back… when I told friends and neighbors, they all told me they made that decision years ago after having undergone similar situations.
Look, its in their best interest to do the bait and switch and sell upgrades… a place like Jiffy Lube can’t survive off doing cheap oil changes alone… they need upsells, even if a car doesn’t need them the majority of the time. But just don’t be sucked into being the person who funds their business model.

Avoid this place, especially for state inspection. The inspector’s reason for living is to fail your vehicle. $ 630 later (paid to a real mechanic at another shop), my truck passed. Now global warming will not occur.