Firestone Complete Auto Care

I came in after noticing a screw in my tire. I first took my car to NTB and they recommended I keep all four tires the same and they did not carry the one I needed. We brought my car to Firestone on William Cannon and they squeezed me in. I had a new tire installed in about 30 – 45 minutes and I was up and running again! Great Service!

I took my car to have a tire fixed under the warranty. Firestone had to replace the tire. When I picked up my car, I asked if they replaced the tire with the exact same tire. They young man told me, «yes»! When I got home my husband took a look at the tire and it had been replaced with an inferior tire.
After we called Firestone about this, they put the correct (same tire) on the car. More of my time and energy wasted.
After being lied to, I will never trust Firestone again! Buyers Beware!!!

I am very disappointed with my visit to Firestone. When I came in I had two coupons for car care and air filter. I asked them to check the cord that was hanging behind the front grill and but they refused to do it because somehow «it’s a part of a body part» they told me. That’s fine I thought and did it myself later that day without even touching any of the body part.
After they completed my car care and AC check the total repair came out to almost 2000 $. Apparently, they said I need a new A/​C compressor. Well I just wish they explained to me the whole situation and my options there before I would have to pay 1700 $ for a new compressor.
Also they said that I had to get a new tire. Again, options of tire and their prices were not explained to me. I tried to show them that there are all this different coupons on tires and they didn’t even look at it. The sales guy said that it’s a matter of safety that I get this new tire and then I looked at the mechanic report sheet and it said that new tire is «recommended» but not «urgent» or «required» to get. That made me very suspicious and I decided not to get any service done and just pay for for those check ups and leave.
Lastly, I had two coupons that said care pavane and Ac check will be both 10 $. When I was signing papers in the beginning the total was almost 70 $. I double checked with the customer service guy that he got my two coupons that I printed out. He said yes and the price would change in the end when the service is done and I pay for it. So after the service was done and when I was about to swipe my car, I see that the total is still 70 $!!! Immediately I brought it up once again that I have two coupons printed out that I have to them and they did not use it. It turned out that customer service guy forgot to include it (after I told him 2 times).
As a conclusion, Firestone has completely lost my trust in their service. I had a credit card with them but I think I am going to go ahead and cancel it because I don’t want to ever go through that dramatic experience again.

This place is crap. I went there yesterday at noon just for a diagnostic testing of my radiator because my car is smoking (yeah, pretty important). They told me it would be done by 5pm. I call at 4 and ask how it’s going, they casually say «oh yeah we won’t even be able to look at it until tomorrow» and I need my car, I have no other way of transportation. So I say I’ll come pick it up and bring it back today at 8 am. I do, and say I’ll pick it up at 5. I call at noon and ask about the progress, they say they just got it in and it’ll be around 45 minutes and they will call me in 45 minutes. I call again at 2 because they didn’t call me, and again they say they just got it in and it’ll be done in around 45 minutes. Bullshit. They are not dependable and are extremely irresponsible.

So, I take my coupon for a free oil change, make an appointment for my truck AND make an appointment for my wife’s car to have her tires rotated and aligned. They tell me 1 hour for both. I tell them they just told me this same thing and blah, blah, blah. They say no problem, we got this. We leave the car and use the truck to run errands and will switch out after the rotation and alignment. We came back 1 hour and 39 minutes later and my wife goes, «the car’s in the exact same spot. Could you imagine if they didn’t even get to it yet.»
And that is exactly what happened.
Not only was it not ready, they never even got to it. Ya know what he started to say?
«I’m sorry, your next oil change is on us»
True story. No exaggeration. At all. Just the personification of frustrating.

I’m not sure what to make of my recent visit, but I suspect something may be off. Now that I have seen other reviews of this location, I’m curious to peek around under the hood and see f anything is loose or missing.
I made an appointment for after I got off work to do an electrical system check because my battery light was on when I left for work that day. First of all, the dudes working the front desk have absolutely no sense of urgency (long, slow moving line at the desk when I arrived) and their pace was slow-​moving to match.
*They did say that they were able to see my past visit in their system so I wouldn’t be charged for the electrical test (which I wasn’t). That was good.
I described the issue my car was having to the man behind the desk and he prepared my case for the mechanic, who came out a while later saying she wasn’t sure what the issue was with my car before starting work on it because no one had briefed her. I then explained it to her. Sort of disorganized, but It happens. Not a big deal. She was friendly and seemed professional. I liked her immediately.
*Brief aside: I had been to a Firestone somewhere else 8 months ago and had a new battery and alternators replaced and I said as much to the person over the phone when I made the appointment and to the mechanic at that point.
She disappeared for a while to run the diagnostics (I guess) and was back after a little while and said the battery was corroded and just needed to be cleaned. But, she said she wanted to run the test again just to be sure. I assumed at that point, that all that would be done was a clean-​up and perhaps anti-​corrosion treatment. The final word came on the estimated repairs from the man at the desk and it said something about $ 18 for an installation and $ 12 for the anti-​corrosion treatment. I was confused. «But we didn’t install anything,» I said. All he did was say, and I quote: «I know, but it’s for the installation.» And kept impatiently pointing to the paper in his hand.
Say what now?
So he went to get the mechanic and I was like, «So did we put in a new battery?» And she sort of sort of apologetically stammered something about «I guess I didn’t explain that right…» Something about her energy had shifted from quiet confidence to something I couldn’t put a finger on. The good news was supposed to be that they weren’t charging me for the battery – just the installation. I should THINK NOT since it wasn’t even a year old and Firestone installed that same battery 8 months ago. And why is my battery corroding after 8 months? This is Austin, not the rainforest. I asked the mechanic how this keeps happening and how to avoid it in the future and she said maybe it has a leak somewhere… something to do with the radio? Instead of recommending that I FIX whatever is the root cause – whatever is supposedly ruining almost new batteries, Her only suggestion was that I should come in frequently to get the anti-​corrosion treatment.
So…I’m thinking something doesn’t add up. And while, I was at least relieved that the repair bill wouldn’t be hundreds of dollars, I do think that the social and communication skills of their front desk people and technicians is critically lacking. It seems like they were quite content to go ahead and offer a somewhat short-​sighted temporary solution to what they intimated was a larger problem for the entire electrical system (but only revealed this to me at my prodding as to why this is happening and only after the repair was done). It felt like they were eager to charge me for what they could get away with to technically get my car’s repair code light to go off but not fully disclose to me an ethical recommendation of a totalizing fix. Maybe I’m wrong. But at best, they don’t communicate effectively, and worse case scenario is that they are dishonest. Maybe both.
I will concede a point in their favor: my total wait time was only like an hour and a half. Not too terrible.

I went in for an inspection at lunch at the local PHO place. The service tech had a couple of customers he was waiting on and I waited patiently for my turn. This place has been around forever so I’ll add that my experience was a pleasant one.
I found the waiting room comfortable and time went by quickly.

This place provided professional customer service, good amenities and clear communication to help resolve what was a headache of a car issue.
To sum it up my car terminal (cables that connect to the battery) had to be replaced because the corrosion basically had ate them away so my car was at the brink of not starting or shutting off. Note: if you are from out of state you should probably get a new interstate battery to insure this doesn’t happen to you. I called before I showed up to explain the service I needed and asked the estimated time. I showed up and the technician saw my car and confirmed that the terminals did in fact need to be replaced and also recommended I get the battery checked with a free battery check service.
TIP!!! Always assume your service will take longer because it always does. This is the case anywhere, at any shop, in any state, so you should come prepared to spend at least 2 hours at any place.
After I told them what service I needed I connected to their free WIFI and did some work. I brought my laptop and charger because every place takes at least 2hrs. I liked that they had a TV with football on, a fridge with water bottles and some fresh coffee. Nothing fancy but everything you needed to be happy while you waited. The waiting area was on the smaller side but clean.
When my service was complete the batter terminals were replaced, the battery was tested, had failed, and replaced and everything was communicated to me. My car works fine and the price was very reasonable given what was done.
TIP!!! If you are unsure about anything, just ask. Want to know how long it will take? Just ask, then add an hour, lol. Also ask about any free inspections so you can make sure you know about something before it’s an issue. Battery, brakes, fluids…
Overall, this place provided attentive customer service, useful amenities and clear communication and it went a long way in providing peace of mind at a time when my vehicle needed something repaired. They are open on Sunday and I will definitely be comping back to get my car aligned and oil changed in the near turn. Also to get the brakes checked.

My brother had purchased a battery from them in December 2014. The battery died recently and it was still under warranty. After arriving at Firestone, they told him due to the old model of his battery, there is a 2 – 3 day backorder time for the battery to arrive. All they can do is jump his car so he can get home until the battery arrives. Not sure how he was supposed to get back to Firestone for the install. Also what is the point of a warranty if they don’t keep the parts in stock. The other option is to buy the «newest» model at $ 50 and a 2-​yr warranty. Also they can’t check for any other issues until a new battery is installed. Apparently they can’t do checks with a temporary install either because (who knows) the car might drive off with it on it’s own. So now he has a new battery with a 2-​year warranty. Let’s hope the model doesn’t change again! Seems like a total scam to me and a great way to rip off people when they have no other option. I work in the service industry and if something like this occured, we would’ve installed what we had in stock and covered it under warranty.
***UPDATE: after my review, I was contacted by the management team same day. They processed a full refund which was amazing. Keeping it at 4 stars because the same level of customer service should trickle down to all employees.

Just incredible service and a willingness to go above-​and-​beyond. I came up to the door a couple of minutes before closing time. I had a nail in my tire. The guys opened the garage back up and got me fixed up, then they special ordered my tire and told me to come back at 10am the following day. They were waiting for me. They were true to their word — every bit of it. I never had such excellent service in ANY establishment. My wife and I were made to feel like we mattered and I saw that this is how they treated everyone too. I would suggest the entire city if Austin should go there!

I opened my computer as soon as I got home from Firestone because I needed to leave them 5 stars right away. I very stupidly ran over the curb today in my very low Honda Accord. The right side of my splash guard was dragging and some type of air filter box completely fell off. As my car is only one year younger than me, I was scared the repairs would cost more than the car.
I had my dog with me as she had came to work with me that day and was going to walk her home, but the staff very graciously invited me to bring her inside with me to wait so that I didn’t have to walk all the way home. Because of some missing clips, they told me I would have to take it to the dealer to get fixed completely.
Instead, after some smart brainstorming by the mechanics (thanks Jessica!), they found a way to drill holes into my filter and strap it back into my car in a DIY kind of way. Sure it doesn’t look very pretty underneath there, but who knows how much I saved by not going to the dealer – and they didn’t even charge me a single cent to look at it and to fix it!
Thank you for being clever and taking the time to come up with other options, Jessica, and to the awesome staff members inside who made me and my pup feel beyond welcome – I’m dedicated to Firestone for all of my repairs in the future now because of you all!

I’ve never personally had any work done here, but my boyfriend took his car in because his brakes were squealing. After a few hours they called saying what all they suggested to be replaced, and quoted it to be about $ 800.
Thankfully, my boyfriend talked with his father about the issue in time to stop any work at Firestone, and was referred to someone up north that fixed what was necessary for under $ 400.
Now, the main reason I’m writing this post is because after looking at the estimate papers from Firestone… what they quoted over the phone was only parts. The paper showed a grand total of over $ 1600 after service charges and taxes.
I don’t know if they were going to knock any of that off after the work was done or if that’s really what he would have paid (without ever knowing it until everything was complete), but be careful if you get any work done from here and just make sure you know what’s going on.

Left my car here for the easiest of services – inspection and tire rotation. Came to pick it up after they called to say it was ready, and after I’d paid and was about to leave, my husband said, «I don’t think they rotated the tires.» The service manager checked with the technician and he was right: they HADN’T been rotated. Thank goodness we asked or we would’ve walked out of there paying for a service we didn’t received. They got to it right away, but didn’t offer to adjust the payment amount or anything.
Not sure if they were just sloppy or they being deliberately deceptive (a fear I always have as a female dealing with auto mechanics), but either way, this was unacceptable and we’ll never be bringing our vehicles back to this business.

Went in to have a tire pressure sensor replaced. Was attended very quickly. Staff was polite and got me taken care of. Great service.

I went here for a state inspection. It was busy. When I arrived however, I was greeted promptly. The guy who helped me was friendly and very helpful, but the best part was that they quickly inspected my car and had me on my way in about 30 minutes. I was very pleased and will be back.

If only I could rate ZERO stars! The ZERO would be a rating of their integrity. I cant not believe the kind of people that this place has working for them. My boyfriend took his truck in to get all new tires only to have multiple things stolen out of the truck by their employees. One in which was a PRESCRIPTION MEDICATION. When I called to address the situation, they blew me off saying that they trust their employees and that’s why they do not have cameras. OR maybe its so you can make sure there is no proof behind the allegations. I can not believe it!
**Now there will be someone working there that is UNDER THE INFLUENCE of prescription medication while they are working on YOUR car! **
But hey you sign a paper saying they are not liable for property. So if you are planing on doing service with this location, I would say NOO! RUN! or you better make sure you take everything out that could possibly be of any value and hope for the best. The way they handled this situation was incredibly unprofessional and left me with a terrible taste in my mouth! I do not do Unilocal often so when I do it must be bad! BE AWARE. DO NOT GO HERE!!!

I called in advance to make an appointment for a 15k mile maintenance on my Acura (essentially a synthetic oil change and tire rotation and a visual inspection). Sterling quoted me $ 269, several other shops in town were in the $ 100 – 150 range, while Firestone quoted me $ 92. So I took a chance and made an appointment.
I walked in the door on time for my appointment at 4:00pm and realized I was in trouble. The place was busy, and I had to wait in line 5 minutes or so to even get checked in. The man at the counter apologized for the wait, got me signed in and then mentioned they were running a $ 10 off special on synthetic oils so the grand total was only $ 82. By 4:42 they were calling my name and already done. I couldn’t believe it. I’ve had oil changes at nearly empty shops take more time, and there’s no way you can get out of the Sterling Acura waiting room in under 90 minutes, no matter what you’re there for.
Service was fast, cheaper than any place in town I called, and everyone was polite and friendly. Sure, the waiting room sucks but I’d rather save $ 100 and sit in uncomfortable chairs for a short period of time than pay for comfort.

AVOID ALL FIRESTONE LOCATIONS
I called into a location around Anderson Mill area (forgot exactly where) and they gave me a good quote for replacing my front brake pads. The rep told me it would take an hour tops if I brought it in first thing in the morning so I did and decided to wait on it. After THREE AND A HALF HOURS I was able to get my car back but there was no explanation as to why it took so long.
Six weeks later my brakes start to make the same noise as they were before they were replaced so I took it to the Firestone location off William Cannon hoping they would check it out for free since it should have been fixed last time I took it to them. They did look at it for free but claimed that they couldn’t find any problems so they just cleaned the brakes again. In addition to that one of the mechanics was nice enough to wipe his greasy hands on the interior of my car and leave a few boot prints in the back seat… Not sure how that happens when you’re supposed to be looking at the brakes. Thanks so much guys

Totally honest, saved me $ 2500, and even beat their own estimate by $ 400! Car works perfectly now.
I had an Acura that was badly misfiring. Acura dealership said it needed $ 3k of work. I called the Oak Hill Firestone about a couple of the line items, and they said that they couldn’t get the parts. I didn’t believe it, so I called this William Cannon Firestone. They took my info and said they’d call me back. After a few hours, they said they figured out what the part is and that it would be about $ 1000 out the door and would fix all of my problems. Much better than $ 3K
I waited 2 months to have the work done, and the gentleman who had done the legwork had been promoted out of the store. I brought the car in, expecting it to be there for two days, and to have to re-​hash the work needed. Well, I described the problem and what had been discussed 2 months ago, and left it with them. After examining the car, something didn’t seem right with the Acura service diagnosis. They called a different dealership and had some conversations with one of their techs. Turns out that the part we were looking to replace almost never goes bad. Some other symptoms confirmed that the part I actually needed was cheaper and easier to access, and it would bring the total down to $ 600.
That’s where they came in, and the car is perfect now. They knew I was prepared to spend more, but stayed honest, fixed the problem, and save me a lot of money.
I’m surprised to read the tire comments below. Too bad about those experiences.

Ok, let’s be honest. Nobody likes going to get auto-​work done. Hell, I had to go in and get a routine oil change & state inspection that was 14 months overdue and I felt like my daughters feel when I tell them «we’re going to the library [they perk up] but you can’t check out a book — we’re just paying late fees [they slouch] and then we get to go to the bank AND the grocery store [they collapse]».
I guess what I’m saying is there are certain business segments more likely to get really, really negative reviews because as a society we’ve become accustomed to instant gratification and not having to do things like wait and talk to total strangers while reading the newspaper on a lovely day. Who are you to ask me about the lovely 75 degree weather, grandma??? Can’t you see I’m damn well busy pretending to check my emails on my iPhone and I have no time for your social niceties.
Very rarely do you see positive reviews for auto care places. Going into it you know you’re likely spending money (often to repair broken things) and you’re going to have to wait. You’re at a 2-​star review before you even walk in the door. And heaven forbid if the coffee is out or cold. I want my venti Pumpkin Spice Latte, Bitches!!! Then there’s the distinct possibility that the section of the newspaper you want is either being read or is missing entirely, or worse, you see Hank-who-hasn’t-showered-in-3-days coming out of the bathroom waiving the paper like a fan behind him as he drips sweat all over the paper (well, you hope it’s sweat) before plopping the paper down in front of you with a disgruntled «here ya’ go».
Ok, so I haven’t painted a pretty picture, have I? You’re not looking forward to your next trip to Firestone and neither am I. Unless Firestone starts combining with bar/​restaurant types so you can have a meal and a couple drinks while you wait, nobody is ever going to be excited to go to get car-​work done. Just as you rarely see positive reviews for Post Offices, Prisons, A/​C Repairmen, DMV offices and never hear «Gosh, I can’t WAIT to do my taxes», there are endeavors where getting out without having too much of a hassle is adequate.
Well, Firestone on William Cannon was beyond adequate. They changed my oil, taking care to use the correct type of synthetic oil, inspected my car, didn’t comment on my choice of having «Trouble» by The National playing loudly when they got in to move my car and got me out of there in 30 minutes after initially estimating an hour. I was able to walk up the street to a sandwich joint and eat, read the Austin Chronicle for a few minutes, head back over, and I was ready to roll (LEGALLY, thanks to the inspection sticker no longer saying ⁹⁄₁₃). They were courteous, polite, friendly and seemed in good spirits. That’s all I want from the dreaded auto-​care trip.
Here’s hoping the post office off Highway 290 will be getting my next rave review as I have to go there tomorrow!