Meineke Car Care Center

Great customer service! Very knowledgeable folks who are honest to the issues that relate to your vehicle. Very great deal! $ 45 for full synthetic oil change! Tire rotation and balancing and they plugged up my tire for free! Definitely will be a returning customer!

I took my car in for an oil change and tire rotation on Saturday at 3pm. The guy at the desk was pleasant in assisting us and let us know that we could come back around 4:30 and that they close at 5. We returned at 4:45 to pick up my car.
I live down the street and made it home just fine. When i got into my car on Sunday morning, there was a scraping sound when I made a hard left to exit the neighborhood. The guys at the shop put my back tires on the front and the front on the back. My tires in the back are bigger than ones in the front. No biggie, mistakes happen.
I returned to the shop on Monday morning right when they opened, on my way to work. When I let the same front desk guy know what happened, he laughed and said «oh yea, I saw that when you were pulling out on Saturday». WHAT?! He saw it and didn’t call and let me drive home. He had my number. He called on Saturday to let me know that I would need more oil than the normal amount and asked that I approve the additional charge. I assume he didn’t bother calling me since they were about to close and he did not want to have to wait a minute after 5:00 to do the right thing. He then takes my key outside to talk to the techs and they had a good, loud laugh. No apology for wasting my time. No acknowledgement that they did anything wrong.
The 2 stars are for the initial experience. I took 3 away for the lack of customer service and apology. I will not be returning.

I never reviewed a place but do not go here this is not the same great place it use to be. I had been going here for 6+years recently they changed managers and when I went in they had no record of me. I explained I wanted an oil change and he quoted me $ 25 more then I ever use to pay, when I let him know the price I paid for years he got rude and explained that he didn’t know what they were doing but they were charging me wrong and reluctantly gave me my usual price. He then tried to sell me maintenance packages, I declined and he laughed and said ok but you need to have some fluids flushed. Next time I went in he charged me $ 8 more for my oil change and said my oil is more expensive and it was as cheap as he could go, before I left he tried again to sell me some package and said well your transmission needs some maintenance and this time when I declined he smirked and said ok hopefully nothing goes wrong. About a month later my car started making a whining noise I popped the hood and found I had NO coolant and NO transmission fluid. Went to autozone to get fluids and the gentleman asks me if my transmission was leaking I said no and he was shocked that it was bone dry and explained it wouldn’t be that way unless it had a leak or it was removed. I then called my mechanic brother without explaining the Meineke situation he checked for leaks and exclaimed how he didn’t know how it was empty if there is no leak. I explained to him the Meineke situation and he said he has known of bad mechanics who will purposely do things so you will have to take your car back in to get it serviced.
So to sum it up I really do believe this man tried to sabotage my car so that I would take it in to be fixed especially when he was reluctant to honor the old oil change price… I really do feel this was his way of getting even. The old Meineke guys would always top off my fluids and let me know they did so, of course it’s up to the discretion of the auto tech but seriously that isn’t much more work to ensure the satisfaction of your customers.

To those whiners that gave 1 star because their oil change took an hour, if that is the worst thing that happened to you that day, consider yourself blessed. Personally, I want people working on my car to do a thorough job. While I sat back and enjoyed the free coffee, I saw two examples of great customer service. First, a guy came in for the basic cut-​rate $ 15 special, yet asked for additional checks to be done on his car. The nice guy at the counter agreed to to them at no extra charge. Next, a lady comes in the door in a panic and says she needs someone to check her tires ASAP as her «tire light» came on and she was late for work. Again, the nice guy goes out and checks her tires, fills them with air and sends her on her way with a smile. So, plan ahead and make an appointment or get there first thing in the morning. Set aside an hour, bring your book or newspaper, enjoy a cup of coffee and give this place a shot. Oh yeah, keep an eye out for great Groupon deals. I got full synthetic oil change with tire balance and rotation for about $ 42.

Made an appointment for 9:30am, showed up 15 mins. early. They started as soon as I got there. Over an hour later they are finished. One hour for a simple oil change? Been using this place for 6 yrs, never had to wait more than 20 mins before. They have «new management»
Maybe next time they will hire someone that knows what they are doing!
Only time I see this place again is in my rear view mirror!

Unfortunately I have to update my review from a 5 star experience to 1. I have been going to this Meineke for 6 years and always had a great experience with friendly and quick service. I noticed things starting to go downhill over the past several months. I’ve come in several times during the week in the middle of the day and been denied service each time because they were «swamped». Today I asked if there was another place nearby that they’d recommend as I really need an oil change today. She said everyone has a wait. I got on Unilocal and called two other businesses nearby and both said they had immediate availability with no wait. I don’t appreciate being lied to on top of the unreliability of this business. I’ll unfortunately be ending my loyalty to Meineke moving forward.

I scheduled an appointment online at this location, but when I arrived in advance of my scheduled time the staff there refused to honor my appointment time and said that we would have to wait until all other customers were seen. They were extremely rude and said they had no reason to honor the online commitment. The manager was extremely unapologetic, unprofessional, and has a lot to learn about customer service.

So, I’ve been coming here for 2 years but for whatever reason my last experience was HORRIBLE.
First off. Came in and was told they had no record of me. Then told that all their records were erased. At this point I wasn’t upset it was strange how the story had changed but I was indifferent.
Then I was told to wait an 1hr and 30min. Still, I was fine with this. I decided to wait in the lobby while I was waiting within 30minutes 2 different customers came in with the same complaint.
Both of them had left there cars with this shop and when they got the car back the AC didn’t work.
This kinda had me thinking because you could see that both of these people were above middle class.
So, back to me. I purchased the full synthetic oil change. This is 72 dollars. When my car was «ready» I asked the technician what oil he used and he told me standard which isn’t the full synthetic.
Both the tech and the front desk man told me they would get it switched to what I paid for.
However, I watched my car and nothing was changed OR touched. If I had a better temper I would of said something but it wasn’t worth me loosing my cool over people not doing their job correctly.
I recommend you NEVER come here.

My truck overheated on the way home from work near Ben White — steam and coolant everywhere. After checking belts and hoses I immediately called these guys because they were nearby and still open. Tim was awesome and said they could see me immediately, even though they were closing in an hour.
The truck limped over to the shop on a bottled water, and these guys ran a quick diagnostic and knew what was wrong right away — the water pump had gone out. :/​
The estimate was reasonable, and the turnaround was quick. They said they could have it ready by the next morning, and they did. They even accommodated my last-​minute decision the next morning to use a factory replacement instead of an aftermarket one.
Having your truck in the shop always sucks, and it certainly wasn’t cheap. But it was a fair price and seems to be quality work. And they do courtesy follow-​ups to make sure all is well. I recommend this shop if you’re in the neighborhood.

Well my wife loves this place, so maybe my experience is not the norm. But stopping by early in the morning for a basic oil change when there were no other cars in sight should not have taken an hour.
Add to that that virtually everyone who came in after me had complaints and I began to see a pattern.
Lastly they work the upsell pretty hard. If I come in for a $ 24 oil change, don’t hard sell me for $ 600 more work.
Now if in the process of changing my oil they see something needing to be fixed; great. Mention it to me, let me know the severity and quote me a fair price, but don’t go on a fishing expedition (especially at the expense of my time). Based on their offer to change my wiper blades for $ 35 that tells me that the upcharges are where they make their real money as I can change a wiper blade in 2 minutes and the cheapest blades (most likely what they were going to use) are less than 10 bucks. Now I don’t fault a business for making a profit, but I don’t like to be ripped off either.
My wife may be back here, but I think I’ll keep driving.

I love coming here. These guys are very professional, quick and provide great customer service. Free WiFi while you wait is offered too. Last time they did my AC service this time my oil change. I would bring my car back any time.

An oil change w/​synthetic prices are on par with the rest of the places around town. They have free bottled water and keurig coffee. But when you hear the staff talk crap about a customer who recently left the store, it makes you think twice about visiting this place again. Also the wait for an oil change was the longest I’ve ever experienced. Waited a whole hour and we were the only customers around– and the only car in the garage. Agh.

Candidate for worst auto experience ever. And that’s saying a lot.
Was going to purchase the Groupon for $ 59, but decided to wait. Thank goodness! Groupon said the coupon covered up to $ 30 of incidentals. Here’s the wording:
«The Deal
$ 59 for synthetic oil change package with tire rotation and four-​wheel balancing ($ 130 value)
The package includes: up to 5 quarts of full synthetic oil (small additional cost for larger vehicles), oil filter (additional charge for canister filters), 32-​point vehicle inspection, top-​off of all fluids, and engine light check. Service typically takes between 45 – 60 minutes, and Meineke has a $ 30 allowance for any additional service required such as flushes, alignment, and general repairs,»
So they quoted me an/​additional $ 31.77 after the coupon application because this car needed 1.8 more quarts and a canister filter, oil disposal fee, and taxes. Plus, my tires are directional and have to be nitrogen filled, which they can’t fully service.
That obviously being a bad deal, I asked about a regular oil change –$ 19.95. They first quoted me a special on synthetic priced at $ 49.99, and wheel rotation at $ 10. I said that was the same price as the Groupon without having to buy the Groupon. Then another guy piped up and said that the usual/​price is $ 79.99 and showed me a placard with that price… But, with an extra $ 10 for tires rotation, they’re still $ 50 under the claimed value of the Groupon.
I told them I was too confused and would just
to the dealer.
So to sum up:
–we see you drive a Lexus, so you have to pay more
–we see you drive a Lexus, so you have to pay twice
–we see you drive a Lexus, so we’re trying to rip you off
Forget their bullshitting game, I’ll just do it myself.

Went in for an oil change and to identify what was causing the ridiculous farting noise coming somewhere for my car’s exhaust system.
I will not be returning. Here’s why:
I dropped my car off on Saturday afternoon on my way out of town. I told them I would be returning bright and early (7:30, when they open) Monday morning to pick it up, and asked them to call me when they figured out what was wrong so that I could authorize any work that needed to be done.
I did not hear from them. Ever. Nothing on Saturday, and then nothing on Monday morning until I called. When I called in on Monday AM, I was told «Uh, my manager isn’t in. I’ll have him call you when he gets in, should be about five minutes.» and that «We didn’t call you because we didn’t have your phone number.» [The latter of this is completely false — I made an appointment with the shop online and gave them my phone number then, as well as giving it to them when I dropped the car off. I asked them if they needed my number and the Meineke employee said «No, we’ve got it.”]
An hour later, I still hadn’t received a call. I called, was give the same line about not having the number and was told that the problem with my car was XYZ and they’ve ordered the part and it will cost a particular amount and the work would be done at the end of that day.
I authorized the work, which was reasonably priced, and went to pick up my car that afternoon.
I had two employees «casually» ogling out my chest the entire time I was in the waiting area. One of the guys in the shop gave a hearty wolf whistle and some equally as indiscreet eyeballs as I walked out.
If you’re interested in sexual harassment and terrible customer service, this is your place. Pity; they actually fixed my car for a reasonable price, but I’d rather pay more money to have my car fixed AND be respected as a customer and woman.

I recently went there with a groupon for an oil change, tyre rotation and wheel alignment.
Good things: the waiting area was comfortable, there was a tv, free bottled water, free WiFi (which I did not try). The car seems to be running fine so far after the above mentioned services. (It’s my wife’s car. She hasn’t reported anything.)
Bad things: First, they charged me another 10 bucks for disposal fee and taxes. The terms and conditions on the groupon did not say anything like that. (It was after 5 so I could not speak to groupon on the spot but was able to get this refunded from them later.)
Second, it took them really long, around 1.5 hours, this when I called them before I went there and they said they were not very heavily loaded. I was the last one to leave the store pretty much when they were about to shut the a.c. and the tv off. There was a bit of a scare somewhere in the middle when the mechanic called the manager and the manager said to him «we have to fix it» and then disappearedin the workshop for around 30 mins. I don’t know if it was about my car; they never said anything about it to me. I did not leave the place very satisfied because of this though.
On a related note, their workshop is not really visible from the waiting area, but in the back of the office. So you can’t really see what’s happening. I usually don’t like places where you can’t see what they are doing to your car. They do have a visible area as well but they did not seem to be using that for any repairs/​service.

The management here has changed and not for the better. The guys that used to run this place were amazing. We live across the street and one time we couldn’t get our car to start, and they, at no charge, came over, helped us jump it, and got it across the street. Amazing. We also got something fixed on the car and the guy wasn’t sure if it was right, so he told us to pay half then, drive it around for two days, then come back and pay the other half if it worked. We loved them. We even took them a case at Christmas with a bow on it after they fixed something on our other car.
Now, the new manager is rude and pretty clearly tries to pull one over on you if he feels like you don’t know anything about cars (so heads up ladies). I don’t feel like I know a ton about cars, but I can change a few things myself and generally know what the cost of stuff should be. He tried to scare me into getting something additional on my car changed (at an $ 800 price) and when I said no, he then tried to scare me by saying it wasn’t driveable. When he quoted me a price for a minor repair and I told him it shouldn’t be that expensive, he said I’d owe over $ 100 anyway just for them looking at it. I will never, ever go back here even though it would be the most convenient place to take my car hands down.

Good service, no upselling or any iffy tactics to sell you something. Rear brakes needed new pads and turned the rotor for a reasonable price. Had to wait a little bit because they started getting busy but overall a good experience.

So we had brake pads put on our car by a different shop, but felt like they were overcharging us for the job, so Dave said we should definitely bring our car over to him and let him finish our brake job (resurfacing the rotors) and it shouldn’t be any kind of problem since the new brake pads were just installed, even though it was buy a different shop.
After the resurfacing, I noticed a squeak in the breaks. Dave said this was normal, but if it kept up after a week or two to come back in and he’d make it right, no additional cost.
Well, the squeak is still happening and I called Meineke today to ask for Dave. The person that answered the phone (Richard I think) said Dave had been fired on Monday.
Okay, that’s unfortunate, but I explained the situation to the new guy and what Dave had said. He said we’d have to buy new brake pads from them to make the squeaking stop. I explained to him that Dave had said it shouldn’t have been any kind of problem, and that he said he’d make it right for us at no cost if the squeak continued. The new guy kind of laughed then said in a rude tone «well, yeah, I don’t suppose you got that in writing.»
To which I replied I didn’t expect I had to since we’d been going to this Meineke for over a year now, and Dave always kept his word. The new guy didn’t seem to care, even after I told him this would garner him a negative Unilocal review, he just didn’t care and became even more combative and rude.
So there you go. The new guy is rude, and doesn’t care about the image of this shop what so ever.
Beware visiting with this new guy in charge. No customer service at all.

Nothing but good experiences here with regular maintenance, but the last time I was here, these guys went above and beyond. I just got a used Ford Ranger, and I was feeling a clunking noise under foot when accelerating, and I had the stealership check it out. They said they needed to grease my slip yoke and wanted to charge me 500 bucks for the whole thing. As one of the meineke techs said, they were definitely gonna grease something. I declined.
While at meineke a few days later, I asked one of the techs about the clunking. Right away he hopped in my truck and took it for a drive, lifted it up in the garage, and noticed that the transmission was NOT BOLTED IN! GENIUS! A couple of nuts later, the clunking was solved. What’s more, the guys didn’t charge me for their time (or the nuts), and they seemed just as excited as I was to have solved the problem.
These guys are honest, helpful, and they know their shit. I’ll definitely continue to bring my truck here.

I am very picky about who I let touch my car, and I trust the guys at this place. They are honest with me, don’t over charge, and friendly.