J & J Pest Control, Inc.

Very personable staff, gave me an exact time that they would be there instead of a 4-​hour window, and did a great job. Would use them again.

I called because we had a dead animal in the walls of our tenant space at work and that smell is something I never want to experience again. Apparently there was a rash of dead animal calls so, it took them about a week or so to get to us but, that is understandable.
They called me when the technician was on his way and confirmed the appointment with me the day before so, props for the good customer service. The technician arrived and I showed him the problem but, he smelled it when he walked in. He explained what he was going to do to locate the animal. They have to poke holes in the wall and put a camera through to see if they can find it and they also use a infrared application on their phone. They try the application first but, in our case they had to poke the holes since it wasn’t coming up on the application.
Unfortunately the technician didn’t have the wall camera he needed when he came out so, he had to reschedule the appointment. When he came back out he was still unable to find it but, I don’t really think that is their fault because I could see how hard he was trying.
Even though they didn’t find it I would recommend them because of their professional behavior and knowledge.

J&J was recommended through our neighborhood list serve. We had an on and off problem with flying insects in our bathroom. I had become convinced they were termites. Monica was very helpful on the phone and we were given a 4 hour window appt but they call 30 minutes ahead so I could run home from work to meet them. Mike identified our problem as swarming ants, told us which over the counter remedy to use, then checked out a few other areas in the house where I have seen some bug issues. Again, he assured me none of these issues were serious. All this took only 15 or 20 minutes, so Mike did not even charge me for the call. Both Monica and Mike were friendly and honest, and I will contact them in the future if we ever have a pest problem.

I work for a real estate company and we have been using J & J Pest Control for years for all of our pest control needs. They are honest, hard working and reliable. Its hard to find honest companies these days its refreshing that J & J will let you know exactly what is and whats is not needed. We enjoy working with them and will continue to do so for years to come!

I used J&J a few times several years ago and found them to be very good. However, I recently hired them to trap some critters in my attic and their scheduling is terrible. One service tech will tell you that they will come the following day and that the office will set the appointments, but the office doesn’t call and you have to hound them to come and check the traps. They quickly got their 400.00, and now I have to anticipate when and if they show up. I would try somebody else. I don’t the right hand knows what the left is doing with this company. Customer service is terrible!

Had a really bad experience with J&J. First off, very bad customer service, don’t expect a call back, very unreliable.
They were hired by my rental company for pest control. I told them we had german roaches. They came and inspected and tried to tell me we didn’t have german roaches. I had to take pictures of them with my phone in order to prove to them we did. Aren’t they supposed to know these things?
After finally convincing them, we cleared out everything and cleaned so they could come spray, but all they did was lay out some traps and bait, which I could have done myself. They flat out refuse to spray like most companies do. Weeks later after that did not work, they told us we needed to get rid of our dishwasher. Have you ever had exterminators tell you that you needed to start chucking your appliances to the curb? So we did that. Then weeks later after that did not work, they came back and refused to bait again and tried to blame us for them still being there.
Now I will have to hire someone out of pocket.

I have been using J&J pest control for almost a year and hadn’t had any issues until recently. I am not sure if it is new management or they are overworked or is their high turn over, but the service has gone down substantially. In two different instances, their customer service has been careless and at times plain rude. They have not return phone calls or cannot explain why they can take care of a spider or wasp problem outside the home. I had Anthony as my pest control guy and he was so great, then he left abruptly and Joan was very rude while trying to set up a new service appointment. She gets extremely agitated when dealing with customers. The new person I have does the bare minimum and had to come twice due to wasps, when we had told him where the nest was. If you cant get rid of pest then really you should not be call pest control company. I am switching and so is my neighbor because we both experience the same issues.

A real pleasure doing business with them. Jose came out and checked out my attic for rodents (none — yay), and also noted any points of possible entrance that needed to be closed off. It was easy to schedule him for the initial checkup and I will be scheduling the repairs soon.

The guy from Buda was great. We had a rat problem in the attic but $ 600+ later it was cleared. The tech made repairs to possible entry ways to the attic and set-​up bait stations in the attic and around the house, all pet friendly. J&J were able to break up the $ 600+ into 3 installments which was helpful. The reason I gave them only 3 stars is because I recieved an additional bill a month later for a «monthly service». When I called they claimed it was a contract on my initial service invoice. I canceled it ASAP! Beware for the sneaky fine print! If I knew about an additional monthly service I would have never signed the invoice. $ 600+ on top of $ 80 monthly services is a lot!

Fantastic, personable and reasonable these guys know their stuff, we had rats and they cleared em out. They followed up to make sure our serviceman did a good job which he did. Great service great price!

Really beats our experience with other pest services in the area. It’s been two months and still finding dead bugs in our green belt lined property. Excellent phone scheduling, all around five star service.

J&J is a great resource for those battling the onslaught of bugs in the Austin Area. Go straight to the shop and tell them what’s going on. They’ll immediately get you what you need and instructions on how to do it yourself. I Initially used their in home exterminator service, which didn’t really cut it, though I had a real bad infestation of fleas, so after a second visit from the exterminator didn’t work, I called him up and leveled with him. That’s how I found out to just go straight in and DIY. Not sure how environmentally friendly all this stuff is, but I’ve learned that diatomaceous earth DOES NOT WORK when you’ve got serious bug problems. I’ve since used their advice and products for fire ants and achieved similar success to the flea war I won and continue to keep at bay with their help.

I had a great experience with J&J pest control. I had Tyson as my technician who was super efficient and pleasant. I had several wasp nests and he was able to remove them all. I even called them out to inspect what I thought was a new nest created about a month later and it turned out to be some other type of insect that creates mud nests that just look like wasp nests. Even though it was my mistake, J&J didn’t charge me for the visit. Fantastic company! I should also mention that I had another company out previously a few months prior and they charged me almost 3 times as much for the same service (and those wasps obviously had come back). I have not had wasps return since J&J came and it’s been almost two months.

I just had Karim from J&J Pest Control over. I must be the only person who looks forward to pest control day. I love this company! Super nice and Karim always goes above and beyond to make sure everything is taken care of, plays with my dogs, and makes un-​awkward small talk. Not to mention they have done an incredible job not just with regular maintenance but with pest control emergencies. Love them!

They did a good job — we didn’t have a pest issue, but used them for our move out. Fair prices and even addressed a little ant business happening in the yard.

J&J has been working with my Real Estate Management Company for the last two years and I personally wanted to reach out and write a review. From the office staff to the on sight crew J&J rings true :) J&J has helped us thru multiple situations in which we needed them desperately and the job was done exceptionally!
They came thru for me time and time again like a good old friend. If you’re looking for a extermination service here in Austin that they provide do not hesitate call J&J they will set the bait :)
German cockroaches, American Cockroaches mice, rats, bed bugs are a few of the situations they’ve helped us get resolved.

I called and scheduled an appointment for a Friday between 3pm and 5pm. Someone from J&J called me on a Wednesday and told me they were on their way out. I had to remind them that my appointment was on that Friday. She said she would ‘reschedule’ my appointment for that Friday. On Friday, I left my work early to make sure I was home at 3pm. The person from J&J never called and never showed up. I called their offices and no one answered.
Highly dissatisfied.

I had a few friends stay over for a week and when they left, it seems like something was left here — BUGS.
For a week or two after the guests were gone, the univited guests (little black bugs) were still here. As soon as I started feeling like my legs were getting bitten up, I pulled up Unilocal and looked for a Pest Control company to take care of my situation.
J&J was one of the first businesses that came up on mys search and after reading Wes A.‘s review, I knew that they’d be a great place to call up. I called J&J and asked them to come do a residential spray of my 525 sq. ft condo and check for bed bugs while someone is out here (the bed bug check is free).
The woman who made my appointment told me that someone would be at my place between noon and 3pm with a courtesy call when they’re on the way. Well, Kaream called at 12:15 and was here by 12:30, right on time. He was friendly, knowledgeable and quick. He explained to me what to look for if bed bugs were present, how they travel and how to take care of them.
NO, I don’t have them (he was just giving me a precautionary lecture).
Then he sprayed the water based (so no yucky smell) liquid along my wall, got a check and went on his way.
Although it was a big pricey for a small condo to get sprayed, I’ll definitely use J&J again. They were friendly, knowledgeable, punctual.
Oh, and my friends that left the critters, never invited to stay with me again!

My experience with J&J started with a dramatic event and closed with a happy ending. My first week of living in a 1950s Crestview home proved to be emotionally challenging. I had a kitchen remodel going on and some of the exterior walls had gaps as new backsplash was being added. One fateful night, I turned on the kitchen lights and caught a few cockroches having a party by my sink. Each of them was 2 inches in size. Despite my shock, I gathered my wits and reached for a can of Raid. I proceeded to spray them while chanting «Die! Die! Die!» out loud.
As you can imagine, this move was ineffectual and I might have heard one or two of them laughing at me. Scared senseless, I ran to my bedroom and jumped onto the bed while I came up with a game plan. That game plan was stuffing a blanket under the bedroom door and trying really, really hard to not think about these roaches finding their way into my ears or mouth while I was asleep.
The next morning, I I found J&J Pest Control on Unilocal and called them immediately. In a panic, I explained what I’d seen. The office manager recognized my wimpiness and offered to come out herself to spray the house that same day. And so she did! Turns out she’s a real bug aficionado because she gets really excited talking about the various Texas bugs and encouraged me to follow J&J on Facebook so I can see close-​up views of various seasonal bugs. I had to pass on that tempting offer but I’ve continued to use J&J Pest Control for all my bug needs. The owners are so helpful, kind, and neighborly.

After moving into our new house, we got estimates from several pest control companies around town for quarterly spraying as well as rodent proofing our attic space. While the quarterly pest control seemed reasonable enough, I was shocked at the pricing for rodent proofing with absolutely no guarantees of reentry by rodents. Huh? You’re going to shell out nearly $ 1K without any assurances that critters won’t burrow their way back?
Then we called J&J Pest Control after a friend recommended them highly. What a breath of fresh air! They are professional, knowledgeable, and reasonably priced. Their quote for quarterly service was quite a bit cheaper than the other guys, and their rodent proofing pricing was significantly better. Plus, they stood by their work and didn’t try to up-​charge us for needless trapping (there are no current animals — just evidence of a rogue raccoon making his way into the crawlspace in the past).
We love the neighborly feel of J&J, their great customer service, and their reasonable rates. Thanks, J&J, for keeping our house critter-​free!