Holiday Inn Express & Suites Austin Nw – Arboretum Area

I’ve stayed here every year for the past three years for our staff conference. I’m always excited because the rooms are very nice, new, modern, and well kept. The pool area is good too. It’s always been a great price for the value of the hotel. Plus we are a large group and bring lots of kids and they accommodate them very well.
This year we’ve noticed some changes. On the good side, the nearby area is more developed so there are more restaurants in walking distance from the hotel. On the other hand, we left this time a little disappointed though in the end the hotel addressed our biggest concern which is why this is a three star review (which I deem average) and not a two. The issues I saw were that the trash in our conference room was not taken out and our attendees had to take it out personally and the toilet paper in the ladies restroom wasn’t refilled. It wasn’t a big deal but it made me wonder whether the staff was ready for a group our size this time (there are about 100 of us). The major issue for me was that the air conditioner in our room was broken. When we asked if it could be fixed they agreed but nothing was done by 4pm. We asked again and they said no one could get to it in time. Since there were no vacant rooms available they gave us an oscillating fan which helped but it was still 78 degrees inside. The next day they comped our room since we weren’t satisfied and put us up in the room next door with working AC and we left happy.
Long story short, I’m happy to stay here and glad that staff address issues we bring up though it seems after a few years the quality has slipped a little.

See zap review at
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When I first arrived… I was concerned that this was going to be a marginal hotel… But when I walked in the lobby was really nice and the front desk guys were really friendly and helpful. When I got to the room I was jazzed. I actually checked out of another hotel earlier that day that was more expensive and quite beat up. I’m now lounging in my king suite with enough savings to have a great dinner. So far so good… I’m very impressed!

Stayed here one night while passing through Austin on a cross country road trip. The place is very new, clean, and spacious. For the price we paid we could not have gotten a better value. We booked through Groupon and received a king suite. It was huge for a hotel room and featured a large bathroom and a separate sitting area secluded from the bedroom by a wooden door. The furnishings were brand new and the beds were very comfortable. We also received a free bottle of wine upon check in which I think was part of the Groupon deal. Breakfast featured many options including eggs, pancakes, etc. Only complaint is the coffee was kinda weak but there’s a Starbucks down the street so oh well. Front desk service was always very friendly and welcoming. Forgot her name but she was a blonde lady working Saturday evening and she was so friendly and nice. I would highly recommend this place for a trip to Austin. Not in the city but an easy drive to it.

I was really surprised at how awesome this hotel is. It is in a random place but once we arrived we realized we made a good choice. There is ample free parking and a very friendly staff. The rooms are large and clean and modern. We also thought the breakfast, included in your stay, had a great selection of options. I would recommend this to my friends!

What a nice place !!! Must be super new because everything is very clean and modern. You walk into the room, and it just smells great ! Rooms are specious and furnished in style. Bathroom squeaky clean with plenty of tiny toiletries. King size bed very comfy with crisp white linen. Too bad it’s cold outside and we can’t check out that inviting swimming pool and hot tub that we can see from our window. Nice size pool with plenty of leisure furniture around it. This nice hotel is located few seconds of the highway, and maybe 15 min drive from beautiful Austin downtown. Did I mention that this room was only $ 70 off groupon deal, and includes breakfast in the morning. Very impressed with this place.

As far as I am concerned, this is one of the best hotels in town — excellent value and excellent service. Friendly front desk staff are usually on hand to answer any questions you might have.
Great room, not huge but well appointed. This is a new location and the lobby furnishings and rooms look well maintained, clean and nice.
Rooms includes a fridge and microwave!
Also includes a hair dryer which the website doesn’t mention.
The breakfast was excellent with a waffle maker, eggs, hashbrowns, sausage, cereals, fruit, juices, plenty of different tea varieties, and coffee.
Lots of outlets scattered around the room in convenient places.
Breakfast looks like it will be good. 24 hour coffee in the lobby (also tea and hot chocolate packets).
Thoughtful extras such a a make-​up remover face towelette.
Pillows I can actually sleep on! Not too thick. The bed is super comfy — we’ll see how it does on my back in the morning.

The front desk staff was super friendly. They greeted us when we entered and left the building with friendly conversation and smiling faces. The hotel is new and clean. The rooms are modern and the bed was super comfortable. We’d stay again!

Clean rooms, very comfortable bed and sheet, friendly front desk staff, nicer than average continental breakfast spread. Price point was definitely more than the budget places (Motel 6 and the like) but it’s worth the extra $. As a result of my experience here, I will probably try to seek out Holiday Inn Express’s in the future.

We (couple, no kids) stayed here for a conference/​vacation in July. From start to finish, the staff was accommodating and friendly. We arrived early and were able to get in our room before the scheduled check-​in. We requested a late checkout and they worked with us to make it happen. The staff provided recommendations for restaurants and always seemed cheerful and positive.
The continental breakfast was extensive: sausage patties, turkey sausage links, eggs, hash browns, juice/​coffee/​milk/​tea, yogurt (even greek!), cereals, pancake station, oatmeal, bagels/​pastries, fresh fruit, cinnamon rolls. The person in charge of the breakfast was very attentive and refilled items whenever necessary.
Cons: No balcony/​private outdoor space and sub-​par soundproofing (we were very aware of the people above us at times). It can also be difficult to access the hotel because it is on a high-​speed road that is highly populated. Easy to miss– be prepared to cross 3 lanes of traffic immediately after getting off the highway.
All in all, you’re not going to find a better hotel in the price range. The rooms are spacious and clean and come equipped with a good size mini-​fridge and microwave. The air conditioning is cold and (unlike many hotels) you can actually change the temp to suit your taste. The shower is huge and the bathroom is modern and sleek.
There is a guest laundry room and for $ 1.50 you can wash and/​or dry. The hotel sells dryer sheets and a single-​use detergent packet for a buck each in their store so for $ 5.00 you can have everything you need for a load of clean clothes. The hotel front desk was nice enough to make change and give us quarters.
A very comfortable stay!
One hint: no plastic bags within Austin’s city limits and there is a charge (we paid 10 cents per bag at Target) for paper bags. If you plan to go to the grocery during your stay, bring reusables.

The insulation on the walls could be better. You are able to hear the people walking above you which could make it disturbing if you need to go to sleep early. Besides that, the staff is kind, and free breakfast.

Overall nice and clean hotel. Construction is going on right outside and the rooms are small and the sounds carry. No bar. Good place to stay for a single person.

The staff member who took my reservations was not very helpful and kind of rude. I had to ask for a conformation #. No email was sent.
The day we checked in only one room had been reserved for me, when I had reserved 2. Luckily, they had rooms available and upgraded one of the rooms for me for the mistake. I would definitely stay at this hotel again. Rooms were clean, beds are comfortable, free breakfast, and the pool area is really nice even though it rained and couldn’t enjoy it.
The day we checked out, I left 3 bags behind with new clothes. Thankfully, I called and the items were there for me to pick up.

We booked a room with 2 beds… They gave us a single instead. Since the hotel is full, there’s nothing they can do. I’m extremely disappointed. I had this planned for months.

Holiday Inn Expresses are seriously a great value. Rooms for 2 range around $ 80 – 90 per night. I booked a queen room and a king room through
. I ended up getting 2 king rooms because apparently
doesn’t give specific booking information to the hotels, which doesn’t make any sense to me.
Despite the little hiccup, the overall experience was good. The room was clean and the bathroom HUGE. The front desk staff were very accommodating. The location is decent — near the Arboretum (shopping area) and next to Costco. Another plus about the location is free parking! You can’t get that with hotels downtown.
P. S. They have the butteriest biscuits ever.

Looks to be a very brand new location. Very modern and clean hotel. Rooms are very nice. Beds extremely comfortable. Really quite surprised how nice this hotel is for a Holiday Inn Express. Would definitely stay here again on my next business trip down here. Front desk staff was very friendly. My only complaint, holy crap are the hallways upstairs chilly! A/​C is on full blast ²⁴⁄₇. Like walking through a freezer at Costco. However that was my only discomfort, and its pretty minute.

Very nice hotel. Very, very, nice even.
This HIE is pretty new so everything is nice and sparkly, I hope it wears well.
My favorite feature? A shower in the bathroom instead of a tub! I hate climbing in and out of tubs — most of the time the bottom of them is slick (especially as they get older) and I just know that one of these days I’ll be checking out of a hotel with a broken leg (or something) as a result of a fall. I wish more hotels went with the shower only approach.
I didn’t get to use it but there is a beautiful pool in the back.
The complementary breakfast was nothing to write home about, but when is it ever?
King size bed was comfortable — not too soft, not too firm.

Best holiday inn I have ever stayed at, good breakfast, clean, comfortable, beautiful pool, staff is very nice & this place is just modern! Absolutely love it, also we can a great rate.

Spent two nights there recently. It’s quite new and very clean and modern. Beds were very comfortable as well as the pillows. For a Holiday Inn brand, far exceeded expectations! Very pleasant stay.

Went here for a night after the water went out at the house. Surprised at how nice the rooms were. Seating area, refrigerator, stand-​up shower, etc. Even the pool looked nice.
Staff was great and very friendly.
Wasn’t overly impressed with the breakfast, but I’ve rarely met a hotel brekky I liked, so won’t hold it against them.

My room rate was $ 109! This place is new, like 5 months new. The place is incredibly clean and still smells like paint. It looks very modern and the beds are comfortable.
I come to this area for business once a year and will stay here again.