Hampton Inn

I stayed here for a friend’s wedding. It’s located about 20 minutes north of downtown Austin. I had a pleasant stay and would recommend to others.
Pros:
Plenty of parking (free)
Front desk was genuine, friendly, and helpful
Room was spacious with a fridge; TV has 2 HBO channels
Plenty of restaurants and shops within driving distance (10 minutes or less)
Shell gas station and Burger King right next door
The vending machines were out of order, BUT the front desk was nice enough to give out free water bottles and snacks,
Cons:
Area can get quite crowded with traffic
The gym is rather small and had a really bad odor the 2 days I used it

I’ve stayed here a few times when I’ve been in Austin for work and also when I’ve been down for ACL. Parking can be scarce at the front and the back side of the hotel isn’t very well lit. My room has always been very clean and the service during the stay is quick and efficient. The breakfast isn’t the best thing ever but they do have hot and cold items. They consistently have fruit out 24 hours if you’d like a healthy snack. The front desk is friendly. It’s a solid choice and I’ve never had a bad stay here. There’s not many local spots to eat nearby, but there’s a ton of chain restauarants.

Thoroughly enjoyed my stay. Slightly sad my stay was only 1 night. I was greeted by name by Brie when checking in. My room was clean, comfy, and quiet. Breakfast was amazing! Hot and cold items. Loved the fruit salad. Everyone was very friendly. The elevators were really hot, but that is the only con. Would definitely stay again!

Worst hotel ever staff is nasty, hotel looks like it peaked in 1981 and I wouldn’t suggest this place to my worst enemy

We checked in yesterday. This location gets four stars due to the lack of empathy from the Guest Service Manager, Michael. I asked about the extra charge on my credit card and was told it is a hotel charge for staying here. I should have known I was told. I do not work for this hotel chain and no where it is expressly implied or noted on their website or when you did your checkin. It is basically a surcharge for the property. This manager, Michael, did not want to acknowledge that it needs to be disclosed and told me he had enough of speaking to me and marched off into the office. I tried to calm him down. He needs to learn how to communicate with people. I felt insulted by his behavior and embarassed by his actions. Quite unprofessional.
This morning I had a very nice conversation with their service coach Rose who explained in a very professional and friendly manner the policies of Hilton hotels andv their hotel surcharges. She agreed with me that it needs to disclosed in writing and not assumed.
I tried saying hello to Michael this afternoon and he totally ignored me. As I said he is probably very organized but needs to learn to be more compassionate with the public.
End of story— bill came this morning under the door-​management redeemed themselves. No surcharge.

Great property! Good location. No safety concerns. Perfectly clean rooms and the staff is above average. May have to rethink those bigger hotels in the future…

I can’t tell you how many times I’ve stayed here but I know that each stay has been great. What a nice Hampton! Sure, it’s a Hampton so you know what to expect. But I have always found the people here incredibly friendly and efficient. Quick check in and check out.
Great location for doing business in the Arboretum area and convenient to some really good restaurants and bars, including Sam’s Boat, North By Northwest, and even some more upscale eateries at the mall suitable for entertaining customers. The breakfast is typical Hampton so it’s just enough to fill your stomach — nothing great. Fresh fruit available all the time. Coffee too. Rooms are clean and well kept, no nasty threadbare carpet or foul shower stalls/​bathrooms.
Always my first choice in Austin! And, here’s a tip — you can walk to happy hour hosted by the adjacent Candlewood Suites and eat and drink for a couple hours for free! And they always have Fat Tire Amber on tap. Did I say «free»? Yep.

1. Very helpful staff — Had a 2 yr old with us and the people at the front desk were always helpful to gather our things for us or pick up things that the baby dropped. Little things like that go a long way with me.
2. Clean rooms– My mom stayed in our room for the day and was in the room when the cleaning staff came in and my mom was very impressed with how thoroughly they cleaned the bathroom. (But they might have only cleaned so well because my mother was there to spectate.)
3. Close proximity to everywhere we wanted to visit but far enough away from busy locations to have some peace and quiet. We were in town for a 5k and the hotel was only 10 minutes from the start line. Also it took us no more than 15 – 20 minutes to get to the capital, UT, Mount bonnell, and other great places to visit.
4. And I cannot fail to mention that they have really really good coffee in the lobby all day and all night. I have never found good coffee at a hotel before this so thats a bigggg plus. If you are not a coffee drinker they also have tea and hot chocolate!
Overall great place to stay in Austin!

A great location when you are in the NW part of Austin. I enjoyed the service Linley and her staff provided. The only thing I would say is the eggs were terrible. I would visit this location again.

So, yes it’s a Hampton Inn… Part of the Hilton family but without the Hilton price. Love the lobby area: clean, free wifi, complimentary breakfast and more than just the usual fare… Oh, and they happily provide both a breakfast and lunch ‘bag’ for you if you’re on the go and have no time to sit and eat… Not to mention the Oreo cookies I had each night… Yup, free as well…
Love the staff — they are truly concerned about your stay and were very helpful — Rose even hooked my party and I up with coupons for discount margaritas at a local Mexican restaurant… that resulted in my small marg costing one buck!
Will come back many, many times when in the area!

Decent hotel at a good price. Room was very clean, bed was extremely comfortable, bathrooms were very nice. Décor is a little outdated but that’s no big deal. Breakfast was the major downfall here. The only good things on the breakfast buffet were pre-​packed items (such as yogurt) and the waffles. The donuts tasted strange, canned fruit instead of fresh, the milk was warm, and the hot dishes (omelets, potatoes, etc) were not held hot… they were held at room temperature.

I thought this place was awesome. I basically had an entire apartment complete with silverware and dishes. The only issue was that my microwave was broken. No big deal, just borrowed my friend’s in another room. Oh yeah, and free breakfast with waffles shaped like Texas. No joke.

Clean, decent price, and free breakfast that is ok (nothing special but appreciate included in price). Their pillows are either flat or overstuffed, you can hear through the walls, beds are comfy.
Not some place that I would stay on vacation but perfect for a quick business trip.

I requested a room on an upper floor.
I got room 109.
Room 109 shares a wall with the breakfast room. It is noisy. You can hear the Fox News– playing TV through the wall. You can hear other guests. And you can smell breakfast in the room.
Stay here if you want, but if they try to give you room 109, DON’T TAKE IT.

I adore Hampton Inns. (And yes, I just said adore. Deal with it.)
The prices is always right — something like $ 110 DURING SXSW! — and you get a top notch hotel experience. The service is always on par, the beds are as comfortable as anything I’d buy for home, the rooms are quiet regardless of floor (I was on the first) and the breakfasts are great for being free. I honestly always try to stay at Hampton Inns when I travel and this location stands up with the rest. Great job, Arboretum.

As I write this, they’re in the midst of renovating. So be forewarned, you may want to ask them if they’re done with that before you book here. I didn’t know that, and I booked… but it wasn’t a problem. There was some construction noise from the adjacent room, but it started just as I was leaving in the morning anyway, so no big deal. My room was mostly renovated already; new furniture, new paint, new flooring in the bathroom. I think the only thing they hadn’t done yet was the TV, since it was not a flatscreen.
One thing that impressed me: Maybe they read my earlier review? Anyway, the fitness room now has a bunch of bottled water in there, free for the taking. Nice. The fitness room has been renovated too, but I didn’t have time to actually check it out this time (just peeked through the window and saw it had been spiffed-​up and noticed the bottled water).

I stayed here for 5 nights during my last business trip.
Pros:
— Friendly and helpful front desk staff
— Free breakfast and On-​the-​Go prepacked breakfast bags
— Remodeled lobby area (very nice)
— Flat screen TVs
— Very comfy beds
— Newspaper delivered to your room each morning
— Plenty of parking and good location
Cons:
— Cleaning staff does not do a thorough job (bed not completely made up, does provide new clean towels, but does not pick up all dirty ones)
— Towels are like sandpaper! My poor skin… even lotion did not help.
— No ventilation for bathroom

People in the hotel is really nice, and the location is superber. Close to Arboretum which I love to go, and it’s close to mopac highway as well… Price is very reasonable, LCD TV in every room, everything looks new to me… Very good value for both business traveler and vacationer… It keeps the Hilton name very well…
Oh, by the way, the most important thing is that it has complementary dinner from Monday — Thursday. If you like me, travel on per dim, this is the place to be!!!

Meh.
You can tell this is the Hilton chain’s «value» brand. They try to compensate for the lameness by making it cutesy, which, depending on my mood, I either appreciate or loathe. (I’m not bi-​polar, why do you ask?)
I know I’m being really picky here. Truth be told, if you want a moderately-​priced, totally OK hotel, you’ll be fine here. But I was here for 6 nights, and by the end I was really grumpy.
Pros:
Free, hot breakfast every morning
If you don’t have time for the hot breakfast, they have free «grab and go» bags at the front desk with a muffin, fruit, yogurt and a granola bar. Just swipe one on the way out the door.
Free speedy ‘net access.
Beds are pretty comfy.
Front desk people were really friendly and helpful.
Cons:
The hotel feels cheap. Really cheap toiletries and furniture. Office chair was wobbly… nnngk.
There were unidentified stains on the desk, probably the result of lonely hotel fapping.
Errant pubes.
Water pressure was meh at best.
Only one garbage can in the room, so I had to smell my stinky takeout leftovers all night.
I’d give this place a 2.5, and I’ll be kind and round up. In December ’07 they were renovating their lobby area, and I’m sure it looks really spiffy by now.