H-E-B Grocery Store

Decent H-​E-​B, with the added perk of being an HEB+. Most of the ‘Plus’ stores have something special added to their extra-​large store footprint; this one has an extra-​large selection of seasonal/​holiday merchandise. In fact, it’s one spot to do a LOT of your Xmas decoration or shopping (for your craft-​minded friends outside of Texas) in the winter season. There’s also a lot to pick up for Halloween; I haven’t seen what they do for Easter yet.
Outside the holiday/​seasonal gimmick, this particular store has a very good wine and pharmacy section. Prices are in line with most HEBs. The only negative is that since this store is ideally situated at the ⁶²⁰⁄₂₂₂₂ interchange, it’s almost always moderately to severely overcrowded!
Pro Tip 1: If you find yourself in the right-​hand front of the store (as you look at the store as you are walking in), there is a single check-​out cashier hidden in that section. It’s often overlooked by people who are stacked 3 people deep on the other side.
Pro Tip 2: You’ll only be able to make a right turn out of all of the HEB exits (at least safely) except at two points. Go to the far end of the parking lot that leads out to 4 Points Drive, and you’ll be able to make a left turn to a light. Or, go around the other end and exit on the side by the Target (or out the Target lot). That’ll put you on the 2222, but you’ll be at the light and can make a left turn onto the 620.

Do you like bagging your own groceries? How about after spending $ 200 or more on groceries? Do you still like bagging you own groceries then? If you do, this supermarket is for you. This has been my main supermarket for almost 7 years. Less than 6 months ago, something changed, and now the grocery baggers are woefully understaffed, such that I find myself and my significant other always need to bag our own groceries. For a handful of items, this is reasonable. Of course, if you are spending a small car payment on groceries, you expect them to be bagged. That’s pretty reasonable, right? This has been a problem on every visit I have made to this HEB in the last few months. Staffing is simply insufficient, and operations labor management is poor. If you like bagging $ 200 of your own groceries, this is the place for you. If you expect such a large volume of groceries to be bagged, I strongly recommend avoiding this supermarket. From now on, I will be doing my best to avoid this market as well.

I love this HEB, but they are always out of the Large Vanilla Mootopia. I know that’s a dumb thing to care about but I go through a few a week! I wish they’d order more or create a gallon sized option because I end up having to head back every other day to grab a few. The past 5 trips they’ve been sold out and I’ve had to buy 6 small ones just to be ok for a few days. It’s so annoying!

Huge grocery store! It’s almost like a walmart or a Meijer (for us northerners). They sell pretty much everything.
I’ve always been satisfied with their fish and meat selections as well as their deli.
They have freshly made chorizo which I’ve been dying to try!

H.E.B. had always been a great place to shop and work. (My first job in high school was with an H.E.B. and they fully support their staff with management training and tuition reimbursements.) This location carries on that great tradition with customer service and one employee in particular deserves to be praised. Gina Whitsett (forgive me if I misspell your last name, Gina) in the pharmacy did an excellent job helping me with my prescription the other day. Realizing that I had no insurance and the cost of my meds was going to be several hundred dollars, she got online to the manufacturer’s website and downloaded a coupon that saved me around $ 100.00 off the cost, not only relieving my checkbook but also my stress levels. I couldn’t thank her enough so I’m writing this in hopes that her manager sees it and gives her the credit (a.k.a. a RAISE!) she deserves. Great job, Gina! You’re an angel! :-)

I have been shopping at the Four Points HEB for about 4 years. Although my personal customer service needs are minimal (i.e., I don’t inquire about the different wines and cheeses, etc); I just grab a cart and go. So the 5 stars is due to my general comfort level when I shop there as well as the friendliness of the staff. I don’t always feel totally secure when walking around in grocery stores (let’s face it — some places are creepier than others) and the Four Points HEB always has a good environment.

Moved here about a year ago and this became our neighborhood heb and we love it! It is always well organized, well stocked, super clean and the employees are always very helpful and friendly: D the bakery also bakes bread several times a day so you’re almost always guaranteed fresh bread and garlic bread which we enjoy!

I have shopped here for close to 15 years. Had I reviewed them several months earlier they would have 5 stars hands down but sadly my review comes after changes I have noticed over the past several months and they are not for the better.
This HEB use to have friendly, knowledgeable employee’s, now it appears as though they want to hire younger, inexperienced staff that lack the proper social skills or etiquette to interact with the public.
I have noticed how little by little the people that worked in certain departments and across the store have all been replaced by younger people that have limited knowledge about the department they are working in. It is very uneasy for me to call out anyone by name but lets just say the Bakery, Cheese Department need some help as does produce and check-​out. This has been my HEB for longer than some of these people have had their wisdom teeth. I know that sounds a tad garish but for heavens sake if your young you most likely have access to the internet so read up on things. You need to embrace your job and learn about the products you are selling even if it is not your plan on working here 2 — 5 years from now. Some day you may be at a cocktail or dinner party and you can impress everyone with your knowledge of cheese or olive products. The manager here needs to hire more knowledgeable employees instead of young, inexperienced employees who will last a minute before they move on! Oy vey I give up, rant over.
Ultimately this is a clean, well stocked HEB with plenty of parking a gas station and other services close by. It will be the perfect store for the casual shopper and is 5 star when compared to other HEB locations. I am giving it 4 stars because I am comparing it to how it use to be for the many years I have shopped her.

This is one of the cleanest grocery stores, always stocked and seem to be always busy! The staff is also very friendly

Warning! Floral dept. is lacking here at Four Points. I shop my HEB in Bee Caves & they do more with less room it seems. Displays at 4 points, especially on bargain buys are neglected. I returned 6 orchids out of the 11 bought 30 days ago. Floral manager stated, «These are dry! You’ve done this before.» Well yes, matter of fact, if a product does not last as guaranteed, I do ask for my money back. Little did he know they had died the week before & were left in a sack till my return to HEB. How dare I expect an orchid to last more than two weeks. My Randall orchids have lasted for months.
I have worked as a florist & know customer service should be the first priority! I do plan to return all my unsatisfactory purchases in floral to this HEB. I’m afraid his attempt to scare me away has strengthened my resolve:)

I often lament the fact that the company that brought us central market can’t achieve the same level of produce diversity and freshness in their regular suburban grocery stores.
That said, this is my local HEB and I have grown fond of it. The selection of most foodstuffs is solid. They offer lots of samples, particularly in the beer and wine section. The staff is knowledgable and they keep me from falling into a rut with my beer and wine selections.

This may appear to be a harsh review. Don’t get me wrong, I like HEB. However, I’ve protested to the local and the corporate management over this issue with no success. In fact I was treated rudely and they considered my complaint a non issue.
HEB sells Golden State motor oil. It is the least expensive motor oil and I know a lot of people buy it without looking at the label. This motor oil is designed for cars made before 1930! That’s right, EIGHT-​FOUR year old cars and older.
Why would a well respected company like HEB deceive their customers this way? Who looks at the fine print on a label? Check it out the next time you are in the store. The warning is tucked away where most people won’t look at it!
I hope HEB finds another product to sell.
THEY SHOULD BE ASHAMED!

Unfortunately, I presently do not live close to an HEB, but I did shop at this location while living in Austin. I never once had a bad experience in the years time while living there, and was in several times a week. Fresh produce. Great meat case. Really enjoyed this HEB location.

I have to say, for a grocery store, this place is pretty cool. The staff is always friendly, returns are easy, selections are great and food is fresh.
I just bought our daughters 1at birthday cake here and they included a free smash cake, really nice that they do that. It was really yummy and we’ll designed.
I’ve been coming here for 14 years, can’t complain.
The parking lot can be crowded but it is what it is, try to come on the less busy hours.
The HEB chef creation station is so wonderful, if you get bored of the same stuff to cook, they have great demos and tastings to change your home cooking palette.
I’d love to see a military discount offered a few times a month, we’re active duty and my husband lives near Ft. Sam Houston for schooling while we live here, so not being near a commissary is hard on us and that extra perk would draw in more military like us more often.

It’s not the best HEB in Austin, but it’s definitely not the worst. They have the same great prices and excellent Meal Deals and BOGOs. They also have a friendly staff, which you can’t always find everywhere. Bakery, Deli, Meat and Fish Market. Good beer and wine selection. Good Specialty Cheese selection next to the wine. And they have sushi too.

We really are lucky to have such a great grocery store here in Texas, they have so much to offer, the HEB product line is exceptional and great value .
The instore coupons save me money every time.
Great customer service
Produce is so fresh and support local farms and ranchs!

This is a solid HEB neighborhood grocery store. It’s not the largest, but given its size, it is pretty complete. The quality of the produce is a bit touch and go, however. Sometimes it’s fine and sometimes you wonder why the product is out for sale (I’m looking at you, moldy strawberries).
The people who work here are helpful and friendly, and the groceries I need day to day are all here, so I am happy to call this my regular HEB.
I do wish for a better wine selection and a meals to go section for busy days. However, these are details. For me, my biggest criteria is freshness of produce.

I give it a 4 star only because HEB is not much for locations in NE Texas. A good, clean market with just about anything you’d want or need. Good selections, well priced, nice service, clean inside and out. Everyone is super nice and they too are well maintained.
Come on HEB! Come on up to NE Texas. We need the break!!!

Love this store! Every time I visit my son, I shop here. Fresh sushi, cheese selections, huge variety of fresh fruits and vegetables. We also found whataburger mustard and spicy ketchup. I could spend hours just looking through the wines and freshly baked breads. Remember to bring your own bags!

I love my HEB. It is the best one in Austin, seriously. Great selections, awesome cheese and wine section. Modern and clean. Friendly staff, and checkout is super fast at this one! I never wait to check out. I just blow right through. So many open lanes. The pharmacy is nice, and there’s a Chase branch inside.
Also in its shopping center is a Target, Twin Liquor, pet store, GNC, Starbucks, Austin Pizza, and gas station, so you have pretty much everything you need.