Randalls

A very good Randalls, in a very upscale neighborhood. The prices *do* reflect it, so keep your eyes out for sales if you don’t have a lot of dinero in the bank account. Though it is a nice bonus to have groceries bagged for you, as in the old days. Pluses: The service is uniformly prompt, those store is clean, parking lot less crazy than at most HEBs.
Extra kudos to the fish department, which routinely has excellent trout and salmon. I also appreciate the RFBCU outlet there for my banking, and the gas station is a bonus if you have a customer reward card.
Pro Tip: At the gas station, avoid Pump #2, which seems to ‘stick’ more often than the others.

I have never imagined a grocery store to sell outstanding baked goods, but my goodness, the CHOCOLATE CREAM CAKE here is gourmet level.
I ate half the cake in one day – temptation got me. My sister-​in-​law suggested it as part of an ice cream sandwich: put vanilla ice cream in the middle of two slices and stick it back in the freezer for a bit for a special treat.
Dang it, temptation strikes again. Gotta go get me another slice! Add milk, and call it a day!

Loved the convenience, the cleanliness, ease of finding items in the main store, and my Randall’s card. My issue is with the Gas Station. I relocated to Steiner Ranch over a year and a half ago and multiple times not one pump, but all pumps are unavailable. When I inquired to the attendants why all of the pumps have orange cones in front of them I was informed they are not sure when they will be in service and they apologize for the inconvenience which is not their fault. But, this has happened multiple times which is disconcerting when one is exhausted from a long day at work and is low on gas and is unsure if tomorrow morning they will be up and running. I now go to HEB on 2222 for gas and to shop on my way home from a busy day for I have never encountered a problem such as this multiple times without being rectified.

This is my favorite Randall’s Store. They always have Rustic French bread, they must bake it daily. It is always hit or miss at other stores.
The staff are pretty nice.
We love the fresh produce, it is always tasty and rarely bruised. The stockers must know what they are doing and care.
We will continue to shop here even with the new HEB in town.

Its a clean store, friendly staff, an awesome place to get a yummy breakfast burrito and sit in the rest area and talk with friends.

Great store, staff is very friendly and helpful and the Starbucks is amazing! Definitely somewhere I plan to visit often, I would recommend this store to anyone shopping in this area for groceries!

Very nice Randalls; very upscale variety of products. Being that Randalls just got bought out by Albertsons, I’m already seeing improvements in product selection. Al K., Austin, Texas

This store isn’t that bad compared to other one I have been in. But there is never enough registers which is probably because they are so understaffed at this location. I also wish in the morning they could open self check out sooner then 7:30. No offense but I’m usually not a morning person and I just want to get in and out without really interacting with the cashier if I can help it. The cashiers are nice for the most part.
This store is a good store. There are just some thing that they need to work on.

The store is always clean and they’ve got a better-​than-​average beer and wine selection with a friendly and knowledgeable lady working there. Floral department is nicely arranged and their flowers always look freshly-​clipped. The blonde lady in there is always friendly and smiling. Produce section and Meat Market are clean and well laid out. Prices are competitive. Not a big fan of their ‘Rewards’ card (just give us all the lowest price already.) If I want to feel ‘special’ I’ll go to Sam’s Club. I’ve always been a fan of HEB but ever since they succumbed to the whining of the Liberal tree-​huggers and started charging for bags, I just can’t shop there anymore.

Be forewarned — if you get a prescription filled here, they have a GIANT screen that is above your head (facing everyone who walks by) at checkout that lists everything (in large font) that you buy at the pharmacy and the price. I asked about Hippa and they told me that it doesn’t show what the medicine is for. That’s comforting, right?

I’m not the biggest Randall’s shopper but I’m very pleased to have this location. It’s extremely easy for me to get to on my way home so it’s ultra convenient. They often have some great specials if you look out for them. The lady who works in the beer and wine section is very knowledgeable and friendly.

I do think they are over priced but they have a really good selection of food, its a beautiful grocery store and my experience with the cashier was very friendly. I usually shop at HEB because I think this place is a rip but I would say, they have some good deals, its worth checking out.

I generally don’t provide such a lengthy review for a grocery store (especially a large chain). Food is expensive everywhere! If it’s not in stock, go somewhere else! Blah blah!
BUT…shop at this store fairly frequently and have never had an sort of «issue» before. I guess that’s because I never had to ask anyone for help.
THIS RANDALLS LOCATION HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!! Stop here if you don’t want to be bored to death. Here goes my rant of a review.
A few weeks ago I had been running errands ALL day, I was tired, and it was too late to cook dinner. So, I thought «Hey self! Just stop by Randalls and pick up one of those family meal deals from the deli! It’s inexpensive and I’ll be in and out in less than 10 minutes.»
Well, ‘self’ was WRONG! Asked person behind deli counter about Fried Chicken Family pack. You know the type: Chicken, 2 sides, and rolls? Almost all large grocery stores offer something like this.
Deli clerk handed me a plastic container that has the chicken in it. After I placed it in the cart…“Oops, I forgot to put a price on that didn’t I?” «Yup. Oh, how will the cashier know how to ring up the Meal Deal when the price on the chicken is different?» «I’m not really sure. they’ll know.» OK.
«Where are the sides?» «Over there, around the corner.» OK. Prepacked, 2 sizes available. Was unsure which ones came with the «meal» so had to walk back over to the deli to look at the sign again. OK. Got it. Really bad store setup to boot!
Back to deli. «Where are the rolls that come with this?» «I don’t know.» OK. After a few moments of awkward silence «Could you help me please?»
At this point I had already been in the store for almost 30 minutes and was getting frustrated.
…aaahhhh…go to cashier with my goods. As expected, the cashier (Steven; who was NOT new, has worked there for few years) rang everything up separately. Guess what?! The total did not equal the «special» price. Shocker! «Blah bbbbb, I’ll just take off $ 3.50.» «That’s still not right. And what about the rolls?» «The rolls don’t come with it.» «Deli person said they did.» «Well, Ok, I’ll take off another $ 1.19.»
Bagging time — «I forgot to bring a bag in. Could you just please put it all in one bag. I’m taking it straight home so hot and cold together does”t bother me.» «No, sorry mam. And you don’t have to bring bags here.» «That’s not the point. I’ve always used cloth bags.» «That’s not how we’re trained, I just can’t do it.» Slight arguing back and forth a bit.
Whatever! Am mad now. Walk to Redbox a few isles away to return a movie. Overhear Steven talking to the cashier next to him about me and the rolls; trying to pull one over or something like that.
Just calm down and walk out ‘self.’ Three steps, couldn’t do it! Turned where I stood and loudly asked «Is there a manager on duty?» At this point a vein was popping out of my head and I had lost my normal sense of calm and enough respect for myself not to cause a scene.
The manager was very apologetic. Meh, over it. So long story definitely NOT so short…
I left the store after almost an hour with my then cold ass chicken in tote and a new frown line in my forehead. So much for an «easy» dinner. Oh, and by the way, I found out the rolls actually don’t come with the deal.

If I have to I will go from time to time because it’s close by.
They just don’t compare to HEB when it comes to value and selection, however the service is good, the store is clean and easy to get around and find things easily and they are always well stocked.

Horribly overpriced! Went home and found one of my recent HEB receipts then compared it to Randalls prices. Even with the Randalls card, prices were around 30−40% more than HEB and in some cases more than 100%!. Here’s a comparison of some of the items I bought yesterday:
Roma Tomatoes
HEB: $ 0.98/lb
Randalls: $ 1.49/lb
White corn tortillas (30 pack)
HEB:$ 1.38
Randalls:$ 1.69
Sara Lee Honey Wheat Bread (1 loaf)
HEB:$ 1.98
Randalls:$ 2.69
2-​Liter of Diet Coke
HEB:$ 1.33
Randalls:$ 1.99
1lb block of Mozzarella cheese
HEB:$ 3.78
Randalls:$ 5.99
Cucumbers
HEB:$ 0.58/lb
Randalls: $ 3.99/lb !!! WTF!
Went there because I was in a rush, but won’t be back with that kind of pricing.

I’ll do anything I can to go to HEB instead. The produce isn’t very fresh, and it’s overpriced. I don’t buy much packaged stuff so what goes on in the middle of the store doesn’t matter much. What’s happening on the perimeter is disappointing. I’ve also bought spoiled meat there.

Wonderful shopping experience. Clean, scents in store were pleasing. Prices and specials were well marked. Cashier and customer service staff were most helpful and friendly. They made up for the grumpy one at the gas pumps.

I don’t understand all the hate. You have to look for the sales and know what and when to buy. Reward card is annoying to set up at first, but is a breeze to use afterwards. They FINALLY have a gas station here and the gas rewards with the card are actually pretty good!
Its laid out well, its super clean, and no one hassles me for my service dog. Almost every staff member has been nothing but pleasant and friendly and there’s almost never crowds. Pharmacist is knowledgeable and very happy to help. Decent pet selection, so glad they have a Freshpet fridge.
Starbucks is super friendly and almost all the baristas make my drinks perfectly. Its close to home and its open a lot of holidays. The meat selection is actually surprisingly good!

Good grocery store with a good new gas pump. This store has friendly people and, if you have a rewards card, great prices.
The gas pump has had some problems since it’s opening. But the little store is great!
The customer service is pretty good! The people converse with you and aren’t mean.

I’m not a huge fan of Randall’s.
I believe they are way over priced for the average folk. I price compare at all major stores. Wal-​Mart. HEB. Target. And now Randall’s.
Why raise your price so high that you have to have a card to bring it back down to earth a little? Oh yeah. Because more often than not, people will A) not have a card or B) forget where they put it or what phone # from 1989 they signed up under. Thus, ensuring you rake in the dough.
On the flip side, it’s a really nice store. Like, fancy fancy. So I understand people who make more money wanting to enjoy a more serene shopping experience. I haven’t once witnessed a screaming child in the isles or a basket war between a biker chick and an old lady down a narrow corridor.
Unfortunately, Lakeway doesn’t have a grocery store row and there isn’t a lot to choose from. It is what it is.
Four stars because it is nice. I love the Starbucks inside. And their $ 1.99 breakfast sandwiches have us there almost every weekday morning. Bravo.