DeWalt / Black & Decker Factory Service

I stopped by this store for the first time this past week seeking a part of a Black & Decker product and the staff was very helpful and courteous. In the past, I have ordered parts online from B&D, but never again. I will always stop by this store first. I’d highly recommend them to anyone.

Completely satisfied with comprehensive fixed-​cost rebuild of my DeWalt Demolition Hammer. Technician restored this tool to like-​new condition for roughly 60% of the cost of a new tool. Great job!

what would you do for a Klondike bar?! Who remembers that song/​commercial? well it has nothing to do with this review, I just wanted to get it stuck in your head!
Anywho, I was cutting and grinding, no, not on a dance floor, on a propane tank that I was turning into a BBQ Smoker, when all of the sudden, The devil himself tried to escape from my grinder! as soon as I saw flames, I threw my grinder down on the ground. Then realizing that I just destroyed a good cut-​off wheel, now I felt sad… My Dewalt grinder is smoking, and not in a good way, I broke a good wheel. I contemplated tossing the grinder in the garbage but it wasn’t even a year old yet, I cant do that! Plus, it might set my garbage can on fire… I wait until the next day (today)
This morning, I decided to look up Dewalt warranties. 3 years! Hell yeah! I call the 1 – 800 number and you know what? good luck getting a human. Oh they tease you about the call possibly being recorded for training purposes, but let you down abruptly by an automated voice. I was able to get the address of my local Dewalt repair facility, so that was cool!
Lunchtime rolls around, so I head on over to Breaker Lane, walk in the door, explain my situation, they all point and laugh at me, examine the broken cut-​off wheel, They seemed more concerned with the broken wheel, they all point and laugh again! Takes my information, gives me a receipt and tells me it will be fixed in a few days?! Seriously?! That fast?! Damn! I am impressed! Plus they were all pretty cool! pointing and laughing and all. Since most of my tools are Dewalt, I am sure I will see them again.
Feliz Navidad
Feliz Navidad
Feliz Navidad
Prospero Año y Felicidad.
Feliz Navidad
Feliz Navidad
Feliz Navidad
Prospero Año y Felicidad.
I wanna wish you a Merry Christmas
I wanna wish you a Merry Christmas
I wanna wish you a Merry Christmas
From the bottom of my heart. You’re welcome…

Let’s get one thing straight: I am not an outdoorswoman. I don’t even like being outside. And yet, I have a lawn. This can be problematic. So when my trusty Black & Decker sadly bit the proverbial dust, rushing out to buy a new one was not even on my list of priorities. So I thought about fixing it — watched some videos. Made some calls. And one helpful person told me to take my B&D to DeWalt, as they are the only place in town certified to fix such machinery.
They were friendly. They were straight-​talking. And they said that $ 88 would cover a new engine, if it were needed. And $ 88 is way cheaper than a new mower.
DeWalt was quick, too — it was in the shop for less than a week before they called to say that it was ready.
And DeWalt CLEANED my mower so it was happy and orange again, not all dusty and sad-​looking like when I brought it in.
My repaired mower works great. It was a deal, and it was fast. I still have to mow my lawn though.

This place is legit. I shattered my lawn mower’s engine on a cemented bolt in my lawn and brought it in for repair. It cost less than half as much then if I would have tried to fix it myself.

My first Unilocal review!
I did read some of these reviews before taking my B&D rechargeable mower in for factory recall service. Helmut and crew were all great from drop-​off to pick-​up (three days later, I believe!).
I’ve had this mower since 1996 and after two sets of batteries it just wouldn’t charge any longer. There was a design failure in the charging/​control board & even fifteen years later (once it finally failed), B&D and the local service center treated me like a valued customer with zero hassle & zero out-​of-​pocket expense. My mower looks & runs like new again, saving me a potential $ 300 for a replacement mower of same design.
Thanks much to your fine service and your great crew.
Brian Scott

Helmut was extremely kind in replacing my air compressor. It was a few months outside of the warranty, therefore he didn’t have to do anything. On the contrary, he chose to provide a new unit for me. Truly refreshing customer service, and Mr. Tillinger is just a nice fellow.

Have a quality air compressor (Emglo) with plenty of life left in it, that spit out pieces of a large plastic knob/​valve that regulates pressure to hoses… Bought it used 8 – 10 years ago, so find out that Dewalt had purchased the company to get the pump and cheaper versions were also being made by Jenny… and parts for mine are no longer available… crap, can work around it with some southern engineering but would prefer the nice compact factory remedy. Fellow at Dewalt took the time to search for similar units and ordered a best guess part. Picked it up yesterday and will do the job.
Service peeps have good sense of humor. had some good laughs as I walked out the door… very good experience overall

This could be one of Austin’s best kept secrets when everyone should know about it. I have a number of Black and Decker tools and anytime something goes wrong, these folks have the answer. I’ve been using a B&D electric mower for over a decade now. Any time something goes wrong (mostly because I ran over something), they have the part I need at a fairly reasonable price. These mowers go for $ 200 new these days, but I can get them to rebuild it for $ 50 or so. Sweet.
They have some killer refurbish deals on occasion too.

Amazing customer service. Nice and efficient. Very knowledgable staff.
We went in to get a couple new parts for our weed whacker and the guy even helped put them in. They had to order a little spring that they didn’t have in stock. Well it’s been sort of dry so we haven’t needed to use the weed whacker so kept forgetting to go and pick it up — well it arrived in the mail today!
They took it upon themselves to get that part to us even if I was being too lazy to run over and pick it up myself. Now my husband can weed whack this weekend, thanks to their great customer service! :)
They really went above and beyond. Highly recommended place!

Excellent service, got my electric lawnmower’s blade replaced in minutes, and was on my way. Quick, and exactly what I needed.

I didn’t see these reviews, but now I must add my own glowing review of Helmut and his crew!!!
My mower was jammed up and the blade was dancing around like an Argentinean tangista. For FREE, the boys at DW/​BDFS unjammed the nut and diagnosed the problem. While I waited. I bought some inexpensive replacement parts and was on my way!
There was a bit of a confusion, though, on getting the parts put back in the mower. Yeah. Partly me, partly the DW/​BDFS employee, and partly the sloppy illustration in the manual. I was worried that (after a regrettable instance where the ol’ mower started to smoke) the thing was a goner, or perhaps «compromised.»
Expecting little, I wrote to the B&D website, mainly wanting to correct the manual so other suckers did not get victimized by that crap. To my surprise, Helmut called me, personally set up a free mower checkup, and basically did everything humanly possible to make me happy.
Success. Mower checked out fine. Helmut, you’re a superstar.

My electric lawnmower would not start, so I let it sit in the storage room until the warranty ran out and then, after paying people to mow my lawn for months, read Carl’s Unilocal review of this service place. I love Carl F.
I love mowing the lawn, too. The smell of the freshly cut grass, being outside, hearing the birds … all reminds me of mowing our lawn as a kid and I really like it. I was just a bit slow on knowing where to take it to get repaired.
What prompted my search for a Black and Decker repair place, though, was when I was given my third B & D tool. A neighbor GAVE me his year old Hawgbuster blower sucker at his garage sale. That’s right… free. He was getting rid of it because the bag would no longer fit on the Hawg.
BTW, with a touch of a button, this Hawg both blows and sucks, so I feel like I was gifted a pretty amazing lawn toy. Blowing and sucking should always be free, right?
So, I load my car up with the lawnmower and the Hawg, and I follow Carl’s Unilocal review advice…
They give me an estimate for $ 189 for my lawnmower to be fixed (as it is out of warranty) and then give me a brand new bag for the Hawg, saying it is still under warranty and the bag is free. Total score. Free Bag. Free Blow. Free Suck.
I did not meet a «Helmut» nor did i get a detailed explanation of what they were going to do to my lawnmower… I just wanted them to fix it, they said they would, and they did.
When I arrived to pick it up, the lawnmower looked brand new. BSN… Brand Spanking New. Actually, I had to ask if they had made a mistake… where was my dirty lawnmower? They also gave me a new battery, a new starter, and they sharpened my blades. Seriously seemed like a $ 189 new lawn mower and totally worth it because now I can stop paying others to do what I like to do… mow my own lawn.*
Blowing, sucking… free. Bag, Battery, energy, sharpness… free. Unilocal advice from my good friend, Carl… free. Dewalt/​Black and Decker Factory service… great discovery. (of course, you were expecting «priceless», right? well, i just couldn’t do it… and then again, i couldn’t resist, because deep down, i knew what you were thinking…)
*this is a nice review, in theory, but this past summer I also took Hoa’s advice and «killed my lawn»… which is to say, with the drought and all, I did not water it, at all. There is now a LOT less lawn to mow.
Thanks to Carl my lawnmower is alive and thanks to Hoa my lawn is dead. What is the christmas story about a woman who sold her hair to buy a watch fob and the man who sold his watch to buy a brush???

We live in a disposable world. Products are so cheap now — $ 8 coffee makers, $ 35 DVD players — that when they break, the smart financial play is to toss or hopefully recycle them rather than pay many times what their worth to have them fixed.
I was thinking this was the case a few weeks ago when I discovered our Black & Decker electric mower wouldn’t start. I figured that, after six years of faithful service, I’d gotten what I could from it and buying a new one was in order.
The repair wizards at this shop — an authorized service facility for DeWalt, Black + Decker — set me straight. Instead of paying upwards of $ 500 for a new cordless mower, they explained that for $ 200, they would replace the battery (the likely cause of my mower’s demise), change the blade, and upgrade the charging system and electronics panel. In fact, no matter what needed to be done to refurbish my mower, they would charge no more than $ 189 plus tax.
When we brought the mower in, Helmut, a knowledgeable and amiable dude, explained the work to be done in plain English but in satisfying detail. He even offered to rush the job at no charge and get it back to us in a few hours. We appreciated the offer, but we said we’d pick it up in a few days.
What they returned to us was practically a new mower. The only parts that seem original are the deck and the bottom half of the handle. It was impressive indeed, and our mower certainly sounds and acts new. What a deal for $ 200.
The refurbished mower’s a bit heavier than the original (I don’t really understand why and haven’t bothered to ask), but it’s superior performance makes up for the extra heft.
If you have a DeWalt or Black & Decker product that is crying out for service, at least give Helmut and his colleagues a call to see what a repair may run. They operate a clean, customer-​friendly shop with many tools, parts and drill bits sold on premises. They also have on display the most ass-​kicking Delta table saw you’ve ever seen. You could operate a sawmill with that thing.
Five stars for saving me $ 300.