Maxwell Ford

I recently moved here from France a couple of years ago. So this is not the first time I buy a new car. But it is the first time I have had the most EXCELLENT car buying experience ever! I don’t know what Maxwell Ford did but they need to keep it up! My wife and I bought a Ford Mustang ’16 with the help of Kimble Hays. He is the greatest sales rep ever! This guy truly needs a promotion. He needs to be recognized for his great work. I’ve been having my car now for a couple of months and I was starting to have a small issue with my transmission. It did not quite shift properly. So I went to the Service Center and spoke with Alexander Brian Valdez and this man gave us THE BEST customer service! Checked my vehicle without hesitating and we were able to obtain a rental WITHOUT any hassle! Reassured me that my baby would be taken care of! Alexander was very kind and knowledgeable. Both of these men make MAXWELL FORD a very great dealership! I hope they both get promotions and teach the rest of the FORD dealerships all over the world how a customer should be treated! I will continue to recommend both of them to all of my friends and colleagues. I am truly pleased, thank you! Now I will just wait and see if my vehicle was well taken care of when I get it back but I am certainly not worried, and definitely let you guys know!

I am visiting Austin from out of town and have been here for a few weeks. Wouldn’t you know it my truck decides it’s a good time for an oil change. With a little bit of extra time today I thought I would give a couple of ford dealers a call to see how much an oil change on a 2014 F-​350 6.7l diesel would run. Called this dealer and got put on hold by someone who wanted to speak to a service advisor before giving me a price. He came back 5 minutes later to apologize and said there were no advisors available and «I can go ahead and schedule you and you can get the price later». I asked why he couldn’t give me a price and he said he only had a standard oil change price, not a price for this specific vehicle. Last time I checked a 6.7l diesel doesn’t really change from one truck to the next. They should have a standard price ready to quote. Alas it will wait for another dealer who has the time to tell me how much something cost before trying to take my money.

I recently purchased a truck from Maxwell Ford. My salesman Kimble Hays was phenomenal and worked hard to make the deal work for me. He even unloaded my trade in car (which was loaded with stuff) into the new truck. Both Kimble and Sales Manager Ike Haines made this a great experience and Maxwell Ford gained a lifetime customer in the process. I highly recommend contacting Kimble and Ike for your next vehicle purchase. I’ll go back for my next one.

The experience started off great but then took a turn but in the end it came out to be good. The one thing I can say is René is the a epitome of customer service and more people should be like him especially those who are managers! Also extremely impressed with Jesus in Finance! Very knowledgable and kind! have always been a firm believer in lead by example I am so glad that these two individuals do their thing! I would give a five for just the two of them if it wasn’t for the issue I had!

Treated my wife so poorly.
She had an appointment for an oil change & an inspection, and she went over all of the details with her service advisor Erica once she arrived.
She waited for 25 min in the driveway to get to her advisor and after over 3 hours they didn’t even do the inspection.
The service manger Paul tried calling me back once and then never returned my follow up call.
Disorganized
Poor communication
Zero interest in owning and repairing their mistakes.
I highly recommend you find a service center that cares about its customers.

Chris Saumers made the experience much easier than I expected. Professional, quick and to the point. Thanks again.

My experience so far has been only with the sales team. I had a expected to meet with Jose, but he was with another customer when I arrived so Rene let me test drive some cars and eventually took over. Who needs Jose, right? Then later Jose came over to check on me and make sure I was happy. Rene did a good job and gave me a lot of freedom to test the cars.
I was there pretty much all day which is the biggest negative. I didn’t expect to spend my whole day buying a car, but that’s what it took and I think I got a fair price on a lease.
I’d recommend the sales team as they are eager to please and earn your business.

This is a review of our sales experience with John Jones, who sold us the perfect 2012 F150 after a lengthy search. John took the time to pull the truck off the lot before our scheduled arrival time (7pm on a Saturday) and had the truck washed before showing it to us. He was knowledgeable of the truck, the engine, gas tank size and many more details. The purchase experience was painless and about as quick as expected. John stayed well past closing to make sure we were taken care of. Overall a great experience and I will consider Maxwell the next time we are in the market.

My mom is getting on in years and is sometimes confused easily. My parents have been buying cars from Clem at this dealership for close to 20 years. My dad is no longer with us. My mom trusted Clem so she didn’t ask anyone to go with her to buy a car. Big mistake. Clem and Maxwell Ford took advantage of my mom and took her to the cleaners.
Below are rounded off figures of what Clem and Maxwell Ford did to my mother.
​cars asking price $ 15,000
trade in $ 2,000
down payment $ 1,000
total price of car $ 12,900
total bill after mom was taken advantage of $ 22,000

MAXWELL FORD DOES NOT VALUE ITS CUSTOMERS ONCE THEY MAKE A SALE!!!
This dealership lacks an understanding of customer service on the most fundamental level. I’ve had problems on every visit, but this last one takes the cake. Brought it in for service, picked it up and he trailer hitch was gone. I’ve brought my truck in to numerous dealers across the country and never had any problem with theft. Still, I understand that shit happens — no biggie — but I did expect a swift resolution. Instead, when I called the dealership after noticing it when I returned home (to tow something) I was met with incredulity and a total lack of interest in resolving the problem. The guy told me he’d have to take a look at it before he could reimburse me for my expense. So I brought my truck in. The guy put me off for about 20 mins and then said he’d have to order another one. I made several phone calls in the days that followed to inquire about my new hitch. Everyone told me it hadn’t come in yet. So, finally I come back and ask about the hitch; the guy I’d been speaking with is gone and no one knows anything about the issue. So, they say they’ll order me a new one. At that point I took charge and told them I’d be buying another and they could reimburse me. So, I did and when I returned for the reimbursement, they tell me they’ll have to submit it for approval and I’ll have to return in a few weeks. At this point I took it up with the service director (Ruben) and senior sales manager (Steve) and all I got was defensiveness. They acted like they were doing me a favor by reimbursing me and had no apologies for my wasted time or the original theft! They told me that any other Ford dealer would tell me I’m out of luck. So, I’m going over to Covert and I’m going to run this scenario by them just out of curiosity. Bottomline is that after a string of F-​150s, I think I’m in the market for a Toyota Tundra and I certainly will never buy a vehicle from a Maxwell dealership!

Ruben Fernandez, you really can not afford any more negative reviews. Like so many others here our experience was so unacceptable it makes me wonder how you even stay in business.
Like so many others, another example of an appoint made for recall work only to be told «technician not here». The nature of the work was stated clearly when the appointment was made!
After 4 day we picked up the car, not even washed, only to discover that apparently no work other than an oil change was performed. The service receipt states that everything is «up to date» regarding the recall issue but the car still clearly has issues. How could any service technician with any self respect release a car to the customer in this condition? Beats me.
In my 40 years of driving, this ranks as one the worst service experiences I have ever had.

This review is for Service department.
Booked work for a factory recall, oil change, and a shuttle service drop off for my vehicle via phone. All services were confirmed via phone and I even received an email confirmation listing all as confirmed.
Upon arriving, I had to wait about 20 mins before being checked in, even after I asked a few workers for assistance. Whats the point of having an appointment???
While checking in I was told the factory recall could not be performed and that there was no shuttle drop off service that day. In fact, that there has never been any shuttle drop off services on weekends… Great.
Oh and by the way, your pre-​booked oil change will take at least 4 hrs to complete. Excellent.
The lack of shuttle service or inability to perform the recall fixes could’ve easily been mentioned to me at the time of my phone booking, instead of at the time I’m dropping off my vehicle. The whole point of my appointment was for the factory recall, not the oil change. Is it so difficult to schedule on a day that the services are actually available???
Horrible service; complete waste of time.

This review is solely for the service department. I have had great success with making the appointment, setting up shuttle service, receiving confirmation e-​mails of the appointment and e-​mail notifications of the service being completed. That is about where it ends on the good parts.
The lines to drop cars off are always so long and they never seem to have enough people checking customers in. Depending on the service it is usually done the same day or the next morning but, make sure to check the work though because it may not be done correctly.
I took my bosses truck in because his gas cover wasn’t closing all the way because the plastic casing was broken and sticking out. I also had them check the brakes and they changed out the pads. I picked the truck up and the next day my boss told me to call them back because the gas cover still wasn’t closing. Yes they did replace the plastic casing but, they didn’t fit it correctly because it was still sticking out. Great, had to call to make another appointment, take it in and then go back and pick it up. It is a huge pain to have to take something back in that was so simple to fix to get it done again.
Second time was a charm because it was fixed but, what a hassle.

After reading the 115+ reviews, my story isn’t unique. This dealership is deceitful. Save yourself time and go somewhere else.

Why does everywhere you go in Austin to get your car serviced under warranty does it become a hostage situation, Maxwell had my car for five weeks yes thats correct five weeks unreal who has this kind of time
The service guy never calls you to update you, thats your job in there opinion.
Then when I went to finally pick up my car they were trying to return it to me so dirty that I was unclear of its color. Thats terrible customer service worst experience ever. I wish these people were held to some standards

I purchased a truck here in 2012. I purchased an extended warranty on the basis that it was fully refundable if I never used it before selling my truck. I had an extensive conversation with the finance person who did my paperwork about this warranty and he assured me I had nothing to lose by purchasing it. Had it not been refundable I never would have purchased an extended warranty. Fast forward to 2015 and after selling this truck and applying for the refund of the extended warranty I am told it is not refundable. Only about 30% of it is.
I have contacted Maxwell ford to try to understand what happened and did get info from another finance person that they no longer sell that particular warranty due to the confusion that it caused customers.
Maxwell ford has shrugged their shoulders and told me I’m out of luck. They are not willing to do the right thing and correct their mistake. They did apologize to me that their finance person from 3 years ago lied to me to try to sell me the contract.
— — — In response to Maxwell’s comment on this review: Your apology is not sincere and not enough to do the right thing regarding this.

This was the absolute WORST customer service experience I’ve received in my entire life.
I went in to test drive a used car and the woman that helped me had me fill out every piece of paperwork before she would even talk numbers with me. After spending an hour and a half filling out paperwork and (briefly) looking at the car that they wouldn’t let me test drive because it’s «fast», we finally talked about numbers after she submitted my credit application.
I make an offer and she proceeds to laugh at me with a face of disbelief and told me she would take it to the finance manager, but she doubts he would ever entertain that. She just got done telling me she doesn’t know anything about the numbers aspect of selling a car, she only shows the car. so I’m not sure why she felt it was her place to belittle me by asking «Would you go into HEB to buy a water bottle and say you’re only willing to pay $ 0.10 when the store is asking for $ 0.50? It’s the same thing.» I told her it’s a completely different scenario. Negotiation should be expected in the car buying process.
— — — — — - MOST IMPORTANT — — — — — -
At this point I asked for my keys and she returned to the finance manager again? I’m standing at the exit waiting for my keys when she came back to tell me how great of a deal it was if I paid the full amount they were asking. After I confirmed that I was still not willing to pay that much, she said «We’re not really sure why you came here if you knew you couldn’t afford the car?» … I offered around $ 3,000 less than they were asking, which is about 8% off their asking price.
I can’t believe she said what she said to me and how uncomfortable she made my wife and I feel. I wouldn’t be surprised if she moved around jobs every few months, because with that attitude in sales you won’t be selling much of anything.

Read James L. Review. Below…
Had a very similar experience with Maxwell Ford, received an email confirmation with an agreed upon purchase price along with a trade-​in price, phone conversation follow up and then a same day drive to the dealership to purchase the vehicle only to have a «bait and switch» issue
Price increased with a ridiculous BS excuse why they couldn’t honor their internet special (that they put in writing)? along with a decrease in value for the Trade-​in … no financing needed, just a sizeable, straight forward 55−60k purchase. Two words, unprofessional and unethical.
Needless to say, we walked, no need to waste any more of our valuable time.
No interest whatsoever in doing business with Maxwell Ford and their deceptive and dishonest business practices. It is baffling to me how a business such as this dealership can’t put together an honest sales team.
Read a few more reviews, there is a consistent pattern of dissatisfaction.
Find another dealer to do business with.

If you are considering working with the service department at Maxwell Ford you need to read this. If I could give negative stars I would, here is why.
My original experience with Maxwell Ford was after moving to Texas June of 2014 and getting my car inspected. That encounter took about 90 minutes and I left. I was unaware Maxwell Ford had the most aggressive social media marketing campaign engine I had ever heard or considered might exist. Shortly after my visits I began to receive email after email after email, daily. It took months of asking to be removed from their list, including an in person request. But that’s just the start…
August 2015: my car is in for service work (regular maintenance, plus some other basic things to address various unusual sounds the car makes). I left the car on 17-​Aug, it is now 22-​Aug. I have not received the customary phone call on status, cost, etc. I called all day the 21^st and couldn’t get anyone in the service department to even answer the phone. I left a voicemail and got no return call. Today, the 22^nd, I finally got through to them and was told my car hasn’t even been looked at but it is next on the list. Problem is, I am paying $ 40+ a day for their rental and, this is just plain disrespectful. They have had the car for nearly a whole week. Suggest you avoid Maxwell Ford.

Never bringing my car here again. Scheduled a 10am appointment on Wednesday. Six hours pass and I hear nothing, so I call. Sorry, we haven’t gotten to it yet. The NEXT DAY (24 hours) pass, still nothing. I call: sorry, still behind. Then I get a call 3 hours later — «It’s going to be 2 – 3 DAYS more until we see your car.»
Really? 4 days after an appointment date to just examine my car? What’s the point of the appointment? I asked if there was some way I could take my car back and just be notified when they have time — that would be rational. Response: «that would move it to the back of the line.» Wow, leave your car here with us for a week before we can even take a look.
Unbelievable. I’ve never seen something so ridiculous from a service shop. Whoever runs the service portion of this dealerships should be fired. I ended up just coming in to grab my car, and I’ll take it elsewhere. Waste of my time.
Even if you have a Ford and there are no other dealerships around, take it to a reliable mechanic shop. At least you won’t have to wait a week for them to even look at it.