Advance Auto Parts

Yeah, I hope the owner/​franchisee reads this because he/​she has some people who could probably use the boot.
Went in to get wiper blades. The lady at the counter let me go out and try one on my car to see if it fit. I couldn’t figure it out, so after acting quite annoyed that I asked her to actually do something and give me a tip, she went out and needed to snap a part off the new wiper for it to fit. At that point, whatever, no biggie. Just a bad attitude.
However, once back inside, annoyed girl and the two male employees working proceeded to basically ignore me (aside from taking my credit card) and talk about who gets drunk more often — bragging and carrying on about it in front of customers. No conversation made with me, no thank you for my business, nothing even remotely close to acknowledging the presence of a customer.
After leaving, I try the new wiper out, but it isn’t wiping well at all and leaving a bunch of streaks. I give it a day, thinking it may need to break in, but same thing. Then I look at the wiper, and it turns out that the blade cover wasn’t removed. Did it damage anything? No — not at all. But maybe if the employee who put it on was thinking less about the next time she could get drunk, and more about correctly installing a product she sold me, I wouldn’t be writing this review.

Saved my bacon on a Sunday, had a dead battery. Called them, had my battery in stock, and did the install after checking out the old one. Thanks Brazos for making it easy!

Knowledgeable and friendly staff. Each time I’ve gone I’ve been helped locating the product I was looking for. They’ve carried what I need in stock and at a reasonable price. Employees are always helpful.

It was cold and rainy out and no one else was going to help me with a new battery because it was 5:30 and they were all closed or closing at 6… Patrick was the best and helped me take care of this tonight so I didn’t have to keep jumping my car. THANK YOU SO MUCH!

This place was disappointing. My bf went in and asked if they had a radiator reservoir cap. The guy looked clueless as to what my bf asked and kept asking if he wanted a windshield water fluid cap to which my bf kept saying no. We left and tried calling another Advanced Auto Parts to which we got confused answers or no’s. You would think an auto parts store clerk would know what car parts are since you are working in an auto parts store. Obviously we had to order the part online for a little more than it was worth, but less than what a dealership wanted.

Totally blown away by the service here! I saw the 3.5 stars on Unilocal and had lowered expectations in advance. As soon as I went in I was helped right away. The guy who helped me, Homer, was super nice. He got me everything I needed for my battery replacement and even took care of the actual replacement for me on the spot! What a nice surprise. I’ll definitely come back here for any future car parts!

The parts are top quality and the employees here always go out of their way to get the part even if they doesn’t have it in stock.
At times they seem understaffed but it’s hard to keep enough staff and sell such quality parts at low prices

Stopped by this locale as one of my headlights gave up the ghost. We were not sure what type of bulb I had so Sergio accompanied me outside to my vehicle to confirm. He also provided a few install tips and recommended a better quality set of replacement bulbs that carry a healthy rebate so better/​brighter bulbs at a cheaper price.
Bottom line: great service and painless transaction

I’ve been going to various Advance Auto locations in the past few years, but this one has seen most of my business due to proximity. Generally, they are good with basic stuff — if you want to change your own oil or replace brake pads or something like that, they can help you quickly and at a great price for good quality parts. I’ve been buying other replacement parts lately, however, with very different results. Yesterday, I went in to repurchase an A/​C clutch I had mistakenly returned — they could no longer find it and ordered another one. However, they could not find the ordered part either, and gave the impression they were not willing to look for it. (WTF?)
While waiting for a fix to this problem, I reviewed my orders/​receipts and found that a starter I had returned had been rung up as a core return — they’d given me $ 10 back instead of the $ 140 I originally paid and didn’t even open the box to check which part I was handing back to them. It was a huge hassle trying to get it corrected. Not knowing what’s in the box appears to be a common problem, as I’d also purchased an ignition wire set which turned out to be a used item that someone had previously returned to another location as if it were new. Either that, or someone in the store forgot to mark it as used (but as far as I know, Advance does not deal in used parts).
Basically, my advice is this — if you’re buying simple stuff for basic maintenance, great choice and nice selection. If you’re doing more technical stuff (like troubleshooting an A/​C system) and have to order parts, MAKE SURE YOU CHECK THE BOX FOR THE CORRECT PART, AND CHECK YOUR RECEIPT BEFORE YOU SIGN. They obviously won’t check and don’t seem to care. They also will not be very helpful in determining the «best fit» part so make sure you’ve done your research beforehand. Considering the A/​C clutches that seemed to simply disappear, I really don’t have a good feeling about how they do business. I’m no maestro at car repair (yet), and I’ve gone in circles a bit trying to figure out how to get my car back on the road. While I won’t be going back unless I have to, if I do, I’ll definitely be watching my back. I highly recommend you do the same.

Customer service could be better. Parts not avaliable or unorganized and hard to find. A Drip pan was a chore to locate. Finding compatible part is also not easy.
I did love their selection of freshners and wiper blades were easy to locate for my car. No bmw compitable parts were there despite being listed as avliable in the system. They can special order it but it takes 2 – 3 weeks.
Prices are decent. Locations plenty.

OK advance auto parts … where are the parts? Where is the advanced tool you can use to look up what I need?
I go in for 3 bolts for a skid plate under my drivers side … «um what size» I didn’t crawl under there to see, can’t you look that up? «No, that isn’t even going to be in your owners manual» no kidding? something useful isn’t in the owners manual, wow, I guess that is why CHILTON puts out a book that is thicker than the Bible for every model of car … guess they don’t know that …
OK fine, no bolts, I need an AC knob for my Buick Century … «no, we don’t carry that.» I’m sorry, could you please repeat that … «We don’t carry that part.» so what DO you carry? Bolts, but I need to know the right size … so it is kinda like going to Home Depot with the same information right? I was too stunned to ask for a blinker bulb, I was still in shock that someone at an auto parts store didn’t think to look in a Chilton’s manual …
On the plus side, they do have some pretty strong sockets +1 star for having a useful part, I had to pick up a 15 mm deep socket to change out my spark plugs … good thing I knew that was how big a spark plug was …
Thanks morons, I’m going to O’Reilly’s.