O’Reilly Auto Parts

Last minute battery needed! I called the store, 30 minutes before they closed, and spoke to Adam, who was polite and very helpful. He had the replacement battery waiting on our arrival. Once checked, he confirmed the need for a replacement, installed the new one and even pro-​rated the old one. This shop will have my business every time!

My headlight bulb went out so I called this location to see if they could replace it and they said it depends on the car but I could stop by and they would take a look at it. Edward was extremely helpful and knowledgeable about the subject and has great customer service skills! The labor was free and I only had to pay for the bulb!

Rodney at O’Reilly Auto Parts really went out of his way to help me, showing me how to take care of my battery and replacing the bulb for my headlight. Definitely above and beyond the call of duty! I initially spoke with Angel on the phone before I came in and he was helpful too. Good prices and great service — what more can you ask for! I will be coming back.
Mary Ann T.

Nice guys! Unusually quick and responsive for a parts store. Price was about right. I’ll probably use them as my normal shop for a while and see if they slip in to «ignore all but one customer» mode, which seems to be the default for parts stores of late.

I hate car stuff. Cars are stupid. No matter how new or used, something is always wrong. I hate cars. Did I mention that I don’t like car stuff?
This particular O’Reilly location is fantastic. The staff is always helpful, and remind us that if we can return something if it’s the wrong size or whatever (which we’ve done).
These guys go out into the parking lot and look inside the car to better answer your questions. I don’t think they get paid enough, but they don’t take it out on customers.
Angel and Ed have been particularly helpful to us and never treat me like I’m a stupid girl. I am (about cars), but they don’t condescend. Me gusta.

Charles and his crew always help me get what I need. The price is always right and the parts are quality. Thanks Charles for keeping my landscaping business on the road.

After two back to back AWFUL experiences at separate Auto Zones, I decided it was time to seek out an O’Reilly’s after remembering that I’ve always gotten good service at them. When I was there, I was spoken like I actually knew something about car maintenance and I’ve returned twice since. Because of quick service without a hint of condescension, I’ve decided to make an effort to go to this auto parts store exclusively.

Not all auto parts stores are created equal. This one is well above the others when it comes to the knowledge base of their staff and the willingness they put forward to help their customers. Not just in the normal «can I ring you up» and «what can I look up for you» kind of way, but in the way that counts and sets this location apart.
I’ve often been told that we get out what we put into it, but I always feel like I get out a little more than I have to put in every time I visit. I went in the other day to get an owners manual for the kids truck and this is what I got in addition to the Haynes manual that inevitably comes in handy.
I was doing an inspection to be sure the truck was in good running condition and saw a hose hanging down in the back. The kid was grounded until I could figure this one out. She hates that, but to be sure that the little bundles that give me so much joy come back to us after a day at school, they need to have a working vehicle that keeps them free from dangers that they won’t ever think about and hopefully never experience. Something on the truck looked out of place, and that is not good.
I know a thing or two about vehicles so that tends to give me an edge on diagnosis, but never having worked on transmissions or drivetrain aside from the engine, I wasn’t going to attempt to say that I knew what was going on here. I knew that there was a hose coming off the rear differential, but not much more than that. Brakes looked good, no hydraulic lines were busted but this was something I didn’t recognize. It came off the top of the differential casing.
I asked for the book and told the guy at the counter my dilemma and where it was located etc. I asked him which manual he used, Chilton or Haynes, and he said he didn’t but that he went to a technical college to learn how to fix cars and would, if necessary, use the big blue $ 300.00 manuals that the dealership usually paid for/​subscribed to online. I know these mechanical types, and the only thing they like more than turning a wrench is troubleshooting and diagnosing without getting their hands dirty.
After the manual was paid for, I suggested that I open it there on the counter and show him what was hanging where it shouldn’t be. It was as I suspected, a vent hose for the rear differential. I still read the manual when I got home, but I felt better allowing the kids to leave for school this morning. That’s what I call service, and even though there can be a little bit of a liability issue with allowing someone else to diagnose your problem over a counter, I feel better knowing that I can get much closer to the answer without spending $ 100.00 getting a mechanic to «inspect» it. Thirty dollars for a manual and a bit of free advice is much more worth my peace of mind.

Almost every single time I’ve gone to O’Reilly’s, I’ve been treated very well and the staff members who have helped me have listened to my problems without ever talking down to me.
That’s been true every time except one.
A woman named Amanda «helped» me recently. First off, the woman looked bored to death, which is understandable because this is retail and it’s not fun. However, once I started explaining my problem, she began to tell me I was wrong (without even referencing the vast automotive database at her fingertips). My truck couldn’t possibly have three oxygen sensors, even after two people (one being a mechanic) told me it did after seeing for themselves. I decided I wasn’t going to argue with her so I had her get the part for me.
She ended up giving me the wrong O2 sensor (I have an OHV and she gave me SOHC). When looking this up online, it’s very obvious they are both very different parts. I should’ve gone with my gut and told her to take it back, but I took it, only to have to return later to exchange it.
It would’ve been nice had she looked it up on the computer.
I thought maybe I possibly had misjudged her attitude, too, but once I told my mechanic friend about her, he ended up going in and being able to identify who I was talking about based on her rudeness to a customer over the phone.
She won’t keep me from shopping for a vehicle I know more about than she does. However, if I do go in during her shift, I’ll direct my business to a different register.

These guys are friendly every time I am in there no matter if I am covered in grease and doing final disassembly on their counter or dressed in work clothes just picking some thing up.
Recently I had to exchange a CV join because it didn’t come with the bearing dust cap. They made it painless and a breeze. That kind of stuff doesn’t go unnoticed in my book.

Pretty much, all auto parts stores are the same. This place has a great staff, though. During a recent trip, a brand new salesman helped us. He was very courteous, friendly, and helpful. If he is an indication of the rest of the staff, they are good people.