Westerra Credit Union

I’ve been a member at Westerra (Formerly Denver Public Schools Credit Union) since I received a scholarship back in 2003. I loved the Lowry branch — you’d be in and out in 5 minutes. However this Aurora branch has a lot of improvements to make. I just left the branch after sitting in the drive through for 40 minutes. To me, this is unacceptable. And what’s worse is that today, like so many other days I go over there, there was only 1 teller. Why on earth would you have only 1 teller on a Saturday after a holiday? Very disappointed in the service.

I moved to a credit union to support my community and to hopefully improve my credit
I was lied to by the banker I worked with! How can you run a business with a year hold on business account funds!
In trying to get things straightened out the so called manager came and got nasty with me, not sure how she got to be the bank manager… It sure isn’t her people skills!!!

Good luck trying to access your money on a weekend. The online and mobile app for Westerra is a joke. The system is down the majority of the time and when it is working you can’t access your account anyway. On multiple occasions, the system either didn’t recognize my credentials or locked me out and told me to contact customer service — which is closed anytime outside of 9 to 5 m-​f. So literally no access to my funds!
One multiple occasions I was not able to access my accounts via the ATM. Their excuse, «your account is not setup for having a debit card»
What is this card in my hand, that Westerra issued me?
IF YOU WANT TO BE ABLE ACCESS YOUR $ IN AN EMERGENCY DO NOT PUT YOUR $ IN WESTERRA!

The most amazing experience with Westerra! I had a listing that was two weeks away from closing when the buyer decided to switch lenders. I went crazy, because I don’t know anyone who can start from scratch in the middle of a transaction and close in two weeks. They need it, without drama and the money was there at closing! I was amazed. The loan officer was Sergey Kouprievitch, and he was great to work with. I highly recommended this company, as VERY good mortgage lenders are extremely difficult to find! Julie Montgomery, Broker/​Owner, Elite Denver Homes.

I have been a member of Westerra CU for years but have never been to this location — I usually go to Stapleton or Cherry Creek. Anyway, I was on this side of town and had to take care of some business on a Monday afternoon. Walked in — very little wait — cheerful person behind the counter. Very good experience.

I recently refinanced my home with the assistance of Joy in the mortgage Department at Westerra. She was very helpful and we received a low interest. I would consider using her services in the future. Keep up the great work!

Never had a issue with this credit union. The location off tower road by the aurora mall always has long long long lines. Never fast when you go to this location! But overall a good credit union.