PODS

Steer clear of using PODs, worst moving experience year to date. Unhelpful, delayed our moving process, sent out my contact information without my consent, called 5 times for same day pick up with 3 weeks notice got a different person each time was told it would be extra each time I called but no one ever scheduled the appointment. Tried to speak with a manager was put on endless holds and then told the managers computer was down. Then said I was going to have to pay extra because my Pods wasn’t going to be picked up in time… They knew I was moving to CA from day 1 didn’t send me all required documents until they again delayed my shipment… DO NOT USE!!! I would give zero stars if I could

Would like to thank AMI for her assistance in changing the date for delivery of our PODS. When I called PODS corporate, they were not able to schedule a delivery until 3 days after we were able to move into our house. We were looking at an additional 3 day stay in a hotel. I called the local PODS warehouse and spoke with AMI, who was able to schedule a delivery for the date of our move in. AMI was very professional, and we greatly appreciate her assistance in our move.

Hannah I’s review is spot on. I was forced to pay an extra $ 90 because they were backed up. Why should I have to pay for «storage» of the pod because they don’t have enough drivers to pick up their units in a timely manner? I had a good experience up until this. Because they nickel and dimed me for $ 90 (only after I begged for a ½ month proration) I will NEVER recommend PODS to anyone. There are plenty of other portable moving and storage companies out there that are cheaper and have way better customer service.

Pods get 1 star.
If you need it placed in an alley (on your property, your 2 parking spaces), IT WON’T WORK. OR Be sure to call and schedule it. NEVER DO IT ONLINE. I made this mistake. It said I needed 12 feet clearance in width. This exists. Driver couldn’t place it, so put it on street where I need a permit. They then have to pick it up and take to their storage facility instead since the permit is only for 5 days, not the 2 months that I need. I will pay to store it at PODS and then will have to pay the additional $ 250 to get it dropped back off at my house.
I think a quick 10-​second video showing how the truck needs to back into the space would help. Require people to view it before scheduling it online.
I think the only time PODS will work for you is to have it parked in your driveway of your house. Any other location and it won’t happen the way you want.

If I could give it a 0 star I would! Very expensive, RUDE customer support, my last 3 phone calls to the PODs in Aurora was the worst ever when I pay them over $ 200 a month for over a year. I’m trying to move my storage, and all of a sudden she can’t find my account. So now I have no access to my unit, can’t cancel or find my account but they sure are charging it. Wish me luck with corporate! Wahhhh

I love the idea of PODS. It should have/​could have been a great experience. We needed to store our stuff for a month in between apartments. This seemed like a great solution.
Problems:
1. When I wanted to schedule a drop off to get our POD back, there was a two-​week wait, which would have forced us to pay for a whole month we didn’t need. Fortunately, the customer service rep I reached on the phone said she would get me scheduled and ask them not to charge me the second month. Which led to…
2. She scheduled the delivery with an address that wouldn’t work. She didn’t confirm spelling on the phone, so it was completely messed up. Which led to…
3. I tried to fix the address online. Which led to…
4. The online form just deleted what she had scheduled, forcing me to start over. Which led to…
5. The online form not working.
I was so frustrated at this point because calling PODS on the phone had already taken over 30 minutes on hold. I finally expressed my frustration on Twitter, which of course, brought swift action by customer service rep Kyle, who basically fixed everything. Thank God for him.
But then, after our POD was delivered, our credit card was charged twice for the same amount. Fortunately, Kyle fixed that, too.
PODS, you have such a good business idea. Please tighten it up and do it better, or your competitors will overtake you, I’m sure. Also, promote the heck out of Kyle McLoren– he’s cleaning up all the messes!