U-Haul

Justin Holt, the general manager is a complete ass! From the second I walked in he gave me an attitude. Perhaps a customer relations class could help. I ended up canceling my placed order for a trailer and a storage unit after I was told to look at his name tag…
I wouldn’t recommend this location for your business!

This was the craziest rental experience I have ever had. I reserved a truck over a week ago, got a confirmation, was charged a $ 5 non-​refundable fee and given the thumbs up. The day after the reservation was made I received a phone call from a gentleman confirming all the details and letting me know where I could pick up the truck… in Lakewood. Uh, no! At .79 per mile on top of the daily fee, I explained I was not driving from Lakewood to Lowry to Centennial and back, maybe twice. So, he said ok, someone would call me the day before my reservation date and arrange for pick up closer to my home (or maybe even the site I requested online which was confirmed with my credit card… hmmm).
No one called the day before, so the day of pick up, I called and was given the pick up destination that I chose.
During the course of my phone call, I was disconnected twice and thrown back into the automated queue twice. I finally hung up and not only one, but two U-​haul reps called me back simulatneously.
«hello»…
” hello sherri, this is jane from u-​haul, we got disconnected earlier, but I have your information“
Beeep
«great, could you hang on one sec please» «Hello»
“Hello sherri, this is betty from U-​haul calling you back from this morning”
«Yeah, I have someone from u-​haul on the other line, but thanks for gettig back with me»
«Someone from u-​haul, well, ok, well, are they changing your pickup site»
Yes they are”
«well ok»
weird…
So, eventually I get off the phone feeling very satisfied, and about an hour later I get into my car and head towards U-​haul.
Ring
«This is Joe from U-​haul (at random site not requested), the truck you ordered isn’t available but I can get you a smaller one for shorter amount of time»
«Not sure why you are calling me Joe, I am picking up from other location and they confirmed they have truck for me»
«No, that’s why I’m
truck for you. Come to my location, smaller truck… less time… I am the only one who knows what’s going on around here»…repeats this at least 4 more times.
So, I proceed to destination closest to my home anyway, where I am told they do not have truck for me, but give me truck anyway… different more expensive truck, which I must return same day.
WTF!