Grant’s Appliances

Article in Southtoen today, October 15, 2014, says the stores closed up leaving customers hanging with undelivered appliances. I myself just escaped this, after having a range delivery postponed three weeks in a row, then canceling the purchase. I was barely able to get a credit on my Visa after repeated calls.

Good prices but horrible installation and follow-​up services. New dishwasher was suppose to be installed by 3pm and after I made four follow-​up calls found out installation crew was behind schedule and won’t be able to come out until after 5pm because «they were behind.» Totally frustrating. Grant’s sub-​contracts installation and does not have adequate control over their sub-​contractors. There’s better deals elsewhere. We won’t be back.

We used to shop here, until I called today to order a Whirlpool Fridge and was told they wont ship it on a «closing date» b. c it would take 6 hours to close? Who are you to tell me how long my closing will take? Then I was told «well, we’re not going to deliver it on that day so you can go somewhere else» and he hung up. He said his name was Dave, but when I called back to complain to the manager, I was put on hold for 10 minutes, I hung up and called back and was told there was no Dave there, it was only Dan, Jeremy, and someone else, So on top of being rude, they lied. When I asked for the DM number, he dodged the question and rudely interrupted me asking me what I wanted. Yes Dave, Dan and Jeremey, we will take our business elsewhere, too bad you missed out on us purchasing 3 appliances from you today. Your lose, not mine. Good luck.

Never again… Buy at ABT
I bought over $ 10,000 in KitchenAid from Grants. The sales guys were fine but if you have any issues good luck getting someone to come and repair. The fridge is only a little over a year old and so far we have had the refrigerator quit work twice. Both times lost an entire fridge worth of food, no one wanted to pay for that… go figure. Finally on the 3^rd try the repair man fixed the issue… at least we hope so. Next thing to quit working was the ice marker. Still working thru that issue.
I bought the extended warranty and the force you to us A&E, another terrible service company. They must be the cheapest thats why Grants is using them. Trying to get an ice maker fixed is like pulling teeth.
KitchenAid products have let us down and so has Grants. We won’t be buying from Grants again.

Great salesman and product. They sold it and installed. All worked like clock work.

Bought a specialty washer and dryer– first they didn’t call to tell me that they were back ordered so I took time off from work and waited hours before calling and asking for the status– this was after I called to confirm the delivery date two days before! Finally they were delivered two weeks later. The delivery guys installed it, and then pushed it up against a wall and told me the noise the dryer was making was normal and the «drum had to settle». My husband pulled it out from the wall and there was a huge dent in the side! They waived the installation fee and offered money for inconvenience. When our new dryer came the delivery men refused to install because according to their paperwork we never paid for and installation. An hour later they installed it which took another hour. Lastly, they forgot to submit the paperwork for the extra money they offered so it didn’t come our bill, we had to wait 6 – 8 weeks for a check. After 12 weeks I called to follow up and our salesman was on vacation but would call me back. 4 weeks later I called and he had subtracted the installation fee from the amount they offered to repay us. 18 weeks later I’m still waiting on the check.

Very Unhappy with Grants. I ordered an oven and was promised delivery in a week. No oven, Promised next week, no oven. then they said another 2.5 weeks. I tried to get a manager to talk to with no success. I finally cancelled the order. What good is a good price if i dont get the product!

I Went HHGregg Price’s Were ok If you are looking for a T, V as far as anything else was Not Impressed!!! For the sales people no Help at all! New there was a grants Just up the road so we went to take a look!!! One Of the managers at the lombard store took notice of us shopping and was very quick to help with a fairly Large purchase, Tim was I Have to say AWESOME!!! Very Knowledgeable and patient and very tentative GREAT EXPERIENCE!! Thank you tim!
LIsa m skinner

When you are ready to buy, go here last.
I spent 7 years working in a store just like this. I can tell you that this is a tough business. The profit margins on appliances is very low. While the price tag is high — and it is a very significant purchase to you — they only make about 20% Gross Margin. That’s probably the worst retail margin that there is out there. (Take electronics for example, gross margin is about 40% and jewelry is 80% or better.) If you spend $ 1,000, the store gets $ 200. And out of that they have to pay their salaries, rent, utilities, etc. It’s not a great business to be in, especially in this economy.
So, these guys have to work hard to make a fair profit. If you come in there with your checkbook in hand and say «I need a new fridge» you’re probably not going to get the best deal. You need to be educated.
They are willing to negotiate, but you have to know what you want before you walk in.
Service? Well this isn’t why you buy here. You’re buying here because of the low prices. Your warranty is going to be through the manufacturer. With regards to returns and swaps, stores are limited to what the manufacturer can do. If the manufacturer doesn’t take returns, they are not going to take it back for you. Don’t blame the store. Some higher priced stores my take returns, but that’s why they are higher priced. You’re shopping at Grants because you want a good price. If you make a bad choice and pick a crappy appliance, it’s not Grants fault.
My wife and I have made all of our major appliance purchases for the past 20 years from Grants. Tonight, I just dropped $ 4,600 for new kitchen (range, fridge, microwave/​hood, and dishwasher.) Grants was lower than anyplace else that I could buy the stuff at locally. I was thrilled. (My price at Grants was more than 25% cheaper than «retail» price and 8% cheaper than the lowest price that I could find locally.)
I like Grants and recommend it to any smart and educated shopper.

Note: This review is long, but if you’re looking to spend a few thousand dollars on appliances, indulge me for a minute and potentially save yourself from future headaches.
Summary: Steer clear.
I bought a house worth of appliances through Grant’s in Downers Grove and had a mediocre experience (installers did not finish hooking up the range nor the fridge, thankfully I’m handy like that) and was careful to point out my somewhat disappointing experience with friends who moved to the area and needed new everything for their home. Despite the issues, I did suggest they check Grant’s out and give them a shot.
They went to this location in Aurora, and did purchase a bunch of big-​ticket items. From what I’ve heard, their deal went well as I’d warned them that the sales process is like buying a used car from a slickster with his 4-​square pad and «Hang on, I’ve gotta run this by the boss…» negotiation tactics.
Problems started pretty quickly after the install. The washing machine broke after only four days (yes, 4), doing its best to sound like a slot machine instead of a well behaved electronic marvel. Grant’s provided me with a folder when I bought my appliances, encouraging me to call with any problems. Presumably the same folder was provided to my friends as well, as they called and asked for help. The best they could do is refer them to Whirlpool for help; as I write this, they’ve not had a functional washing machine for well over a week. A repairman was dispatched, but could not fix the problem after an hour of work. As it stands, they might have it replaced this week — maybe, hopefully, we’re praying, etc.
What really caused me to give these people 1 star, and if I could, zero, is the customer service. Maria is about the most useless customer support manager I’ve ever had the displeasure of speaking with. As someone who refers a lot of people to various vendors, I took exception to the lazy attitude they were taking with this issue so I called to voice my displeasure. Maria simply kept defending her position and informing me that she did her job and so it’s not her problem anymore. She said she’d escalated to her manager, Fred, but we’ve established that he doesn’t give a damn either because he never called back. I suggested that Grant’s should be making this right by replacing the appliance from another vendor or otherwise doing *something* to get these folks happy, but she wouldn’t have any of it. Her stance was that they deal only with the manufacturer and that Grant’s doesn’t provide any warranty service or support after the sale is done.
Bravo, Grant’s! You’ve not only lost my friends as customers, but you’ve lost me as well. I only hope more people ask where to buy appliances so I can refer them to Abt… or anywhere but Grant’s. I’ll take Best Buy over them at this point, and that’s like choosing dysentery over measles.

I like the idea — a local appliance store that doesn’t publish their prices, but undercuts Big Appliance Stores by beating their advertised deals. Nice showroom with decent selection of brands. We got a smokin’ deal on a television. The appliance guys aren’t educated on the product though — they agressively push the most expensive thing in the store, then you read consumer reports and go «huh?» I prefer Wehrli’s.