Sears Outlet

Great experience. Fast, efficient and very friendly. Awesome prices. Many items may be scratched or dented but many are brand new and in perfect condition.
I highly recommend stoping in and checking out the items if you are in the market for appliances.

Great service and great prices! Came here to purchase a few things and everything was great. This place has really improved ever since the new store manager came in and I will be a repeat customer!

I am giving this Sears store one star only because of the poor delivery companies they use. Just left the store picking up the dishwasher we purchased last Sunday expecting delivery today. We were suppose to receive a call the night before regarding delivery and when we didn’t, we started making phone calls this morning. The delivery company couldn’t even find our order!
The only saving grace to this fiasco was Jeff (the store manager) who was extremely, professional, helpful, and nice. If you want a good bargain you may get it there but make sure you rent a truck to take it with you!

Never again will we set foot in this store!!! Bought a sectional from there and had it delivered. The delivery guys, who we’ve since learned are «third party» could not have been more ignorant or low class if they tried. I opened the door for them and said hello, only to be totally ignored and to have the sale slip thrown on the floor a foot away from me. Things went down hill REALLY quick from here. We spent hours trying to get this couch together, only to come to the realization the brackets the cushions were to fit into were bent. Some bent and twisted so badly the back cushions of the sectional would not fit onto the base. We called the next day and were told only the floor model was available and that they could only exchange it, or they could send someone out here to bend the brackets that were bent to make them fit-​yes, that’s exactly what we were looking for in a new couch. After many go arounds about not paying full price for a floor sample that God knows who sat on did they agree to come pick it up. Backing up, we paid $ 89 for delivery… we live an an entire 3 miles from this place. Since the item was defective, the agreed not to charge us another $ 89 for pick up which was just swell of them. Pick up was scheduled for a week later, this last Wednesday between 4:30 — 7:30. My spouse and I were both home and left the front door open so we could see when they pulled up in hopes of seeing them before the dogs, who miss nothing, saw them. Anyway, at 7:40 we called Sears asking where the pick up guys were. They contacted the delivery/​pick up guys who said they were at our house at 7:45 but we were not home. Only problem with this was that happened to be the same time we were calling the store looking for them! So they were basically saying that despite our calling and asking their whereabouts at 7:45 they were here to pick up this P.O.S sectional but that we were not. In other words, we must not have heard the doorbell and our dogs who don’t miss a leaf blowing through the yard also missed them. OR the delivery guys were working later than they expected and decided to lie and say we weren’t home so they could be done for the day. Between our front door being open, our calling to see where they were at the exact time they said they were at our home but we were not AND our dogs not hearing anyone out front, it’s safe to say it’s the ladder. Back to square one and making plans, again, to have this sectional picked up. The woman at the store said she would have them come out nest week to pick it up. I explained that next week wouldn’t work, that we have no room for this thing and she agreed to have it picked up yesterday, stating that she would have to «bump someone» out of their scheduled delivery for us, which at this point we were just fine with. The day came and went and we did not get a phone call about the pick up time, so again we called asking when they would be picking this enormous piece of junk up-​this same sectional that has now been in our modestly sized 3 bedroom home in three pieces scattered about the downstairs for nearly 2 weeks. The woman at the store «had no idea what happened», she said she put me on the schedule like she said as they «had a cancellation» but that now I was nowhere on there. So id she have to bump someone’s delivery, were we put in the place of a cancelled delivery, or did she just say she would have someone out yesterday to shut me up, knowing full well no one would be coming to get this thing out of our home and refund the money we spent on it for another week? Again, we’re thinking the ladder and have come to realize the people who work at this location are lying only if their mouths are moving. So here we sit with a sectional in pieces all over the downstairs of our home until next Thursday… that is if they actually show up then… we’re not holding our breath to say the least.
On a brighter note, we found an AWESOME deal on a beautiful couch and love seat at the Darvin Outlet in Orland Park. They delivered them 4 days after we purchased it, set it up and hauled the packaging away for $ 80! The delivery guys were great! The salesmen and other employes of that store were equally as wonderful and while we spent $ 300 more on the reclining sofa and love seat, it’s just more proof of getting what you paid for. Sure Orland Park is a bit of a drive from Naperville, but we would drive twice as far to get the quality furniture we have gotten from them. From start to finish the entire shopping experience was night and day from what we encountered at Sears and we have fallen in love with that store. I suppose we owe Sears a thank you as we never would have considered driving to Darvin Outlet in Orland Park without this nightmare of an experience, but I write this in hopes we can save you even half the trouble we have had, (and are still having), with Sears outlet and send you to a happier place in Darvin!

Know your prices before you buy here.
Our washer pedestal (we purchased from Sears Outlet) was missing the installation kit (16 screws & four clips); the store manager said to buy it through Sears Parts– come to find out the kit cost 48 $!!! This meant we were only saving 30 $ off the sale price of a NEW pedestal. Considering the sides of the outlet pedestal looked like it had been dragged on concrete and a mounting corner brace was broken, I cannot ever imagine choosing an «outlet» pedestal verses a new pedestal with a price difference of only 30 $. And besides when buying a new pedestal, you can enjoy a VERY pleasant shopping experience which is in sharp contrast to the environment of that store– I for one will never return.

Wow! Such great service. I found a washing machine that was a CR best buy and went online found it at this store. I called the store first and got Steve on the phone. He took my information, checked to make sure the product was on the floor and promptly returned my call. He put the item on hold for me until we could arrive. When we arrived, Steve went over everything about the product thoroughly and divulged all the scratches, which were not bad at all and we saved 50%! Very thorough and Stephanie at checkout was quick and amazing helping multiple customers at the same time. Thank you Sears team for fast and wonderful service.

Good luck trying to get a hold of them over the phone. I ordered a fridge online. I saw the actual pic and the description «Scratch on the side, tested, floor model». I got a hassling call about buying a 3 or 5 year warranty. I told them I would stick with the one year. I was told the fridge didn’t have any type of warranty and «you know about the dents in the fridge right?» Ummm, no! I told them the pic on their site didn’t show any dents and the description said only a scratch on the side. I told them I wanted to cancel my order. We got «disconnected» and when I tried to call numerous times they NEVER answer the phone. I called customer service and they tried to call this location and they wouldn’t even answer the phone for them! Now I am trying to email them about my refund and I was told that they are trying to find me another fridge, but I don’t want another fridge! Just give me my refund. Stay away from this place at all cost!

The sales people are nice, but once we were in line to make a purchase there were 2 couples ahead of us. The cashier needed a manager to override something, saw the line and yelled out for someone else to help. Some manager. No, don’t get on a register and help, no, bellow out for someone else. Yeah, we left.

I would give this store zero stars, if that was an option. My husband and I live in downtown Chicago and purchased a refrigerator from here 10÷3÷2013 — we were originally told that our item would be delivered that weekend. After not receiving a call with a delivery time window, I called to check on the status of our order. After several days of the ‘tracking down our fridge’ — yes they lost it for several days, we were told that they shipped the item to a warehouse further away, before it would be delivered to us downtown. Needless to say, it took over 2 weeks for our fridge to be delivered 45miles. The delivery men were late arriving and took a huge chunk out of our dining room wall when bringing in the new item, because they did not take the time to remove the doors. Also — the fridge was delivered without any of the shelves. We submitted an insurance claim for the wall damage and put in a request for new shelves the same day the item was delivered. It took 3 – 4 weeks of fighting with the store and corporate for our shelves to finally arrive. We were even told by one of the managers in the store, that if we wanted our shelves so badly, we could drive to Naperville and pick them up…
three months later, we still have not received the check from the claims department for the damage to the wall. I will NEVER shop at another Sears again

Went there for the Christmas sales with an entire kitchen + washer + dryer in mind. Told the sales person MULTIPLE times that I wanted to buy a sales package they had advertised online and would she kindly show me the individual items — that’s where this experience got weird.
Without even looking at a computer or anything else for that matter, she just said «oh, I don’t think we have that». Hmmmmm … Not sure the owner of the store would have appreciated that response.
After some back and forth she went to inquire for me. While browsing I found individual items at a better overall price than the bundled special so I went that route. When she returned, I told her I wanted to buy each item individually, we then gathered all the sku’s.
I saved a ton of money during the sale but I was there for hours and didn’t get any help from the staff at all. I asked questions and was never given a clear helpful answer. I was using google on my opine to answer the appliance questions I had while shopping.
I’d go back for the savings only, not the support.
I give this 3 stars cuz of the money I saved, 1 star or less for the customer service.

This place is the best. Great prices on everything. But be sure and do research before buying here. This is the place Sears sentences their bad employees so no one knows anything and they also don’t care to help you. I’ve bought a fridge, zero turn lawnmower, chainsaw, washer and dryer for 40−50% off what it would cost in the store.

Wanting King Bed!
They were having a huge sale on beds 50−75% off and my husband and i have been talking about a new bed for months now. This was the time and we started shopping. We actually started at another store. Found a bed we liked price was a bit more than we wanted and you would have to pay for delivery or pick it up yourself. We liked the deal but knew we had to look more. We went to Sears and a very kind gentleman (I do not remember his name sadly but he was a Middle Eastern Gentleman) assisted us. We told him what we wanted. Showed us a few different models within our range and we fell in love! But then I needed to think over financing or putting it on my credit card. We asked how long he was there so we could walk around in the mall and talk it over. He told us and so we had roughly 45mins. It was just right because we talked everything over and he made our sale!
What I really appreciated is he soft sold us on this. He knew we wanted a bed he didn’t need to sell us on that. He just told us straight up what we needed to know. Once we agreed on what to do we got more detail which was everything the other store offered and free shipping! We then got a discount on a mattress pad as well. All in all great experience with the Bedding Department in Sears!

Had to buy two major appliances yesterday. Went to Sears Outlet in Elgin, IL for the first time (I have bought from Darien store before). Ashley helped us and was a great help. Ashley was helpful, never pushy, and found critical answers for us quickly even when she did not know something off the top of her head.
If you need a major appliance this is the place to go. Get a major brand at a deep discount with minor scratches, dings, dents, etc. The other thing that is great about this place is that there are no frills. What you see is what you get — No surprises…
If you need a new fridge & microwave (like me) or any other appliances — Go see Ashley at Sears Outlet in Elgin. They are delivering & hooking up the fridge on Saturday — Plus they will take away the broken one for only $ 10.00!

Have you ever wondered where clothes go to die? Look no further!
All this month Sears Outlet is giving away a free piece of clothing every Tuesday so long as you are signed up for their free «Shop Your Way Rewards». You don’t even need a coupon, just go in and pick out something, which may be the challenging part. If you’re into scavenger hunt, then you may enjoy this pursuit. Otherwise, stay clear of this place because it can be a bit depressing inside (at least in the apparel department). You can find Levi’s (excluded from the free deal along with dresses and outerwear) under $ 15 here and all sorts of rejected clothes under $ 10. Their swimsuit separates section is currently going for $ 1 a piece! The checkout line can get pretty long on these Tuesdays after work, so beware!
They also sell appliances and lawnmowers if you’re in the market. The sales people are nice and friendly, even though they have to be in this place all day.