Extended Stay America – Auburn Hills

When we arrived, our room smelled like cigarette smoke. I went to talk to the front desk about it and asked if there was a way to fix the smell. The girl at the desk gave us a bottle of febreeze to use (without an apology or even acknowledging the problem), so we spent the night using febreeze and had to leave the window open a crack while we were out.
The light fixture in the kitchen was falling off its hinges which made me nervous every time I walked under it.
The very outdated «kitchen» doesn’t come with the dishes/​silverware you have to request them separately. Same with the coffee maker — not in the room, you have to go ask for it.
We were late waking up one day because the clocks in the room were an hour ahead of the actual time.
The two of us were given a tiny 2-​in-​1 bottle shampoo/​conditioner and 1 small bar of soap for the shower.
There is no continental breakfast. Just coffee and some granola bars and apples and things.
The wi-​fi is «free» but is incredibly slow, and if you want faster internet you have to pay a fee. We were staying on the night of a presidential debate which we had to watch on our laptop because they didn’t have the Fox channel — which was difficult with the slow internet.
Sleeping — the beds are awful and make my back ache the next morning, was hard to sleep also because of the paper thin walls and hearing people walking and talking both next to our room and above our room.
Their check out time is noon. At noon I was packing up my stuff and a few minutes after noon the phone in my room started ringing and it was the front desk asking me if I had left yet.
I don’t like leaving bad reviews but there was no comfort or customer service.

No king available though that is what we had reserved. Manager did give half off room rate. Great location near expressway, mall and dining.