Ulta

I love ulta stores because they carry high-​end and drugstore products, but i hate going to any location in the metro area period. especially this one & cumberland (100x worst). i come in here (howell mill) for the first time hoping its a better experience than any other ULTA and ask about pravana hair care and the lady is literally yelling at me like im stupid saying they dont carry it in store AFTER i continuously told her that they do because i saw it online. she said i was confusing it with something else & pravana only offered color which was def wrong. I then search thru the store myself and guess what? there i see pravana!!! she ended up being the same lady that checked my items out and said «oh, i didnt know this was what you were talking about». i just ignored her, paid for my stuff and walked out. seems like everyone hates their job & if you ask them a question, they answer you with a stank attitude. never again.

Ask For Kari at this Ulta location. I have never really worn make up and at 37 began experiencing acne problems leaving dark scars. I am also leary of make up artists because they often try and sell you more than needee.
Please ask for Kari if you need an expert artist and skin care consultant. She is patient, kind and definantly knowledgeable!!!

called at 8:30 am and made an 11:00 am appointment for today! Receptionist was friendly, knowledgeable and accommodating. I hope my stylist does just as well.

The staff was so friendly! I was just there browsing and ended up getting a few travel size bottles of product. On Sunday, you can do a survey and get free goodies! I got 2 giant bottles of shampoo and conditioner. They even let my BF picked something too.
The place has plenty of parking spots. The clearance sections needs to be organized, but all in all a decent layout of the store.

Makeup is such a quandary because:
— if you’re new to makeup, you best be off at expensive makeup counters (MAC, NARS, etc) so the professionally trained people can tell you what kind of skin tone you are (NC25, cool or warm tone), how to shop for your tone/​skin, and show you techniques
— if you’ve some experience, Sephora is a happy medium between service and products (mid to high end though), and the samples are waaay better
— if you’re a veteran, want minimal human interaction, and can wait for sales, Ulta is where you go.
I would suggest buying what you need online during sales, and going to store to return. Don’t ever shop at the actual stores because while Sephora’s testers can look awful, Ulta’s just looks like a biohazard wasteland.
Sales are great when they happen — anywhere from 40−50% off low to mid-​high range products. Ulta also has an amazing return policy — for both used and new merch, store credit if returning without receipt or past 60 days, back on card otherwise.

Worst haircut I’ve ever gotten.
I asked for two inches off and some layering and instead got four inches off with the most blunt cut ever.
The hairdresser was late for the apt and spent the whole time gossiping with her coworkers and hardly acknowledged I was even in the chair. She didn’t even ask me to make sure the cut was to my liking before she started blowing it dry and always had me facing away from the mirror. Instead of moving herself she just spun me around in circles with no warning.
Two hours and $ 50 (The website says it’s a $ 36 service) later I look worse walking out than I did walking in.

Employees, even management, don’t seem to know what is going on in their stores. No service, no knowledge, no empathy. Buh-​bye.

This is the closest Ulta for me so I frequent this store a lot. Unfortunately, it’s not always a good experience. I will say over the past 2 months, the sales associates have gotten better greeting and answering questions. A lot of the time, the Anastasia Bev & the Urban Decay products are out of stock. A lot of the makeup and makeup brush testers are missing. They do have a good clearance section in the back. Also, they seem to forget to give out the samples if you buy a certain product and I’m always having to remind them.

If I could rate this place no stars I would. This is one of the worst Ulta’s I have ever been to, and the only reason I have to step in this god awful store is because they carry nyx unlike Sephora. They have very low selection for upscale makeup like Urban Decay, MAC, Makeup Forever, ect. They do have a big section of the store for makeup you can buy at CVS, but unlike CVS their makeup stock is either nonexistent or so thrown around you can’t find what you want. Such a disgrace, does no one at this store care about how this store looks? So not only do they have low selection but no one asks you if you need help. They literally stand around and do nothing, which is ironic seeing as how this store is in shambles. I have no clue how they stay open.

This is definitely not the place to go if you’re clueless.
I kid you not, EVERY time I step into this store not ONE person asks me if they can help me out. Even when I’m checking out the employees at the register aren’t friendly. I wouldn’t recommend it to anyone who doesn’t know what they’re going in for.
On the other hand, if you’re someone who doesn’t want to be talked to at all, this is the perfect place for you. The only trouble is, if you’re looking for something but can’t find a product, you’ll have to search for an employee first: x
Tip: It has pretty good clearance section!

WORST EXPERIENCE EVER. Ulta is usually great, but not this location. I went to get a hair cut, and it wasn’t what I wanted at all. Also I was completely over charged. The associates were rude and did nothing to help except take my money. Take the time to go to another location.

This is my go to for all makeup and haircare needs, close to where I live and a massive selection!

I got my hair colored here yearrrrrrrrrrs ago, and would NEVER go back. My son, who at the time was like 8 or 9, said to me, «ma your hair is turning yellow». The stylist, I forget her name, but she worked in the back, a very tall African American lady, was suppose to be giving me slight blonde highlights. FAILURE!!! At the same time, she was suppose to be cutting my hair in layers. EPIC FAILURE!!! The manager in back, a guy with dreadlocks, tried to fix her mess up, but I never went back to him more than twice, as I kept on being charged for my services that the other lady messed up!!!
Secondly, I only continued to go to this Ulta to see a very good make-​up stylist, Hilda. When I found out that Hilda moved to the Cumberland Parkway Ulta, I was elated. She ALWAYS has such a nice and bubbly attitude, and is willing to help.

The Howell Mill store, has officially put the nail in the coffin for me in regards to shopping at ULTA!!! Regardless of which location I shop at the customer service is categorically abysmal!!! I’d gone to this location to purchase a hand cream by a certain brand that Ulta carries. The store did not have the hand cream that I had wanted to purchase and the sales associate didn’t have 2 dxmns to give and gave a nonchalant «oh well, that’s all we have» and then walked away. No thanks, I will stick to Sephora.

If possible, I would give less than 1 star. The customer service here is dreadful. The stock is bare, and it always looks like a tornado swept through. I hate this Ulta location with a passion.
I was completely out of my staples and had a coupon, so went in today to stock up. I bought about $ 200 worth of products and the customer service was ridiculous. I had to track down a worker to get assistance and in the middle of helping me, she just walked off, like wandered away. I am done. From now on I will take on the hassle of sephora instead of dealing with the incompetent and unfriendly workers here.

The only reason they get any stars are for the two associates that really shined in customer service. But, one bad apple CAN spoil the entire bunch. I’m not sure what was wrong, but once I made it to the checkout register, the associate helping me had such a sour attitude I literally had to bite my tongue to not ask her what her problem was. And to top it off, she was very polite and sociable with the following customer. What?! I am a devoted Sephora shopper, however they do not carry the NYX brand which Ulta does. It was my first time in an Ulta and I was excited, signed up for rewards, the whole nine yards. Unfortunately for Ulta, I will no longer return to them for any reason because NYX is now sold in your local beauty supply stores ;) I hope that associate learns the true meaning of customer service and how to deal with personal views in the workplace.

Wow. I’m genuinely shocked to see such a low rating – I’ve been shopping here for years and have only had remarkably above average experiences.
I first fell in love with this location when I visited in an incredibly premenstrual state. I can’t recall my exact crisis, but I was crying over Chik fil A billboards, Humane Society commercials, and the fact that my Ford focus was the only thing in the entire universe smaller than the zit on my chin.
And they didn’t have the Essie nail polish I’d gone there for.
The manager was so incredibly sweet to me. I’m pretty sure I got misty when talking with her. She suggested an amazing alternative shade and gave me a whole slew of samples and a new fashion magazine to enjoy that night. A little garden of love bloomed in my heat for her.
But it isn’t just that. They have never once given me grief for any return – and I am embarrassingly good at losing receipts.
Other important notes: I got my favorite pair of shades there. I can get my Dermalogica skin care and my Maybelline eye liner in the same place. In fact, I recently called to inquire if they had a Dermalogica product. They did, and they offered to hold it for me at the register for my convenience.
I’ve only experienced this location as convenient, kind, and competent.

This is a review of the Salon — I shop at the one in Buckhead because it has a better selection of products.
Had an appointment for a Free Fekkai Blowout event they were having today. Rashad, the stylist manning today’s event, was amazing. I have curly hair and am VERY picky of who I will allow to do anything to it. But after chatting with him for a bit, I felt very comfortable. He was very thorough, a perfectionist who probably took a little longer than he really needed to, but made sure I walked out happy with the service. I’ve even made an appointment with him for my next haircut… hopeful the experience will be as good as today’s.

Dear women:
If you have a need to come here and are with a friend of the heterosexual male persuasion, I strongly urge you to either a) set up an appropriate meeting time following your visit to ULTA so he can go to GameStop or Wal-​Mart or even TJ Maxx or b) reconsider dragging your male friend here.
Sadly, I can say through experience that there is truly nothing of any interest to a guy in this store.

What a poor excuse for an Ulta. Two experiences here are enough to make me run screaming and crying back to my beloved Sephora in Perimeter Mall.
No. There were no employees on the floor. No smiles. No «Can I help yous.»
I proceeded to watch two customers before me receive a free sample of some stupid mask crap to wear overnight. There was no minimum purchase necessary. I, of course, didn’t receive one. Selective free-sample-giving…hmm…no help… hmm…no one on the floor on a weekend…
Poorly staffed, bad customer service.
BYE.