PetSmart

This review applies specifically to the Banfield vet office located inside this Petsmart.
I’ve known several people who have relied on Banfield in the past. Their reports on the level of service and quality of care are inconsistent. The quality of the vet varies by location, as you might expect. I’m happy to report that this is one of the better Banfields that I have encountered.
This location offers good service, precise time estimates, and avoids unnecessary work. My girlfriend took her dog to Banfield for a full dental cleaning. He was anesthetized without any problem and his teeth look great. They did a good job with the cleaning and he showed no ill effects from the treatment. The veterinarian was an effective communicator through the whole process.
The last time my girlfriend took her dog to a different Banfield location, they tried to up-​sell her on numerous unnecessary tests and tried to take advantage of her concern for her dog. Thankfully, this location is free from these shenanigans and simply does their job without unnecessary theatrics. I would definitely recommend this Banfield if you want a quality experience and a good price.

Today I went to buy flea meds for the mutts and didn’t even notice a major sale… When I went to check out Corey totally hooked me up the sale info and saved me almost 90 $!! I’m sure he was just doing his job, but he deserves a shout out for outstanding customer service! Thanks Corey!

I don’t buy dog food at PetSmart and I’m not a fan of their grooming department, but I patronize them for other supplies because they don’t support commercial breeding of dogs and cats and they do support shelters and rescues by hosting adoption events every weekend. The PetSmart nearest me is in a terrible shopping center that hasn’t got a spot of grass or dirt in the parking lot for dogs to relieve themselves. I wish they would have a policy as an anchor tenant, to require a dog-​walking area instead of unbroken concrete near their locations. It would be nice for humans too. Maybe a few trees for shade.

I visited this Petsmart to start my freshwater aquarium. I had done my fair share of online research, but nothing compared to the extensive first hand knowledge given by the staff. (especially a cool guy named Ben) Not only was I pointed in the right direction, he also walked me through (literally) and helped me pick out the things that I needed. I walked out of there feeling confident.
Subsequently, when I did have a problem with something customer service was fantastic! Even with several repeats (filter was leaking, tank heater wasn’t working) they were still friendly and willing to please!
The employees are intelligent and seem passionate about what they’re doing. The store itself was clean and it has a constant stream of customers. The animals looked happy and well taken care of and the store has a nice ambience.
I definitely enjoy coming back to this specific Petsmart, even just to browse!

They are so nice and professional at this location. Compared to the camp creek location this is so much better. I drive an extra 25 minutes just to go to this location because camp creek is horrible.
At this PetSmart They are helpful and knowledgeable about your pets needs. The staff at Banfield are wonderful too. They are so sweet and take good care of the pets. DR. WILLIAMS is the best doctor that Banfield has. Hes no longer in the Atlanta area but he is the sole reason I am at Eastgate Pet hospital. I followed him from camp creek when my first dog fell ill. He’s excellent! I do miss him, but I guess ill stay around til I find a better vet.

This review is specific to the grooming salon. I absolutely HATE PetSmart’s grooming salon. Not only are they unskilled, but they have the worst customer service. I would highly recommend that you find someowhere else if you want to spend your money wisely. Not only are they ridiculously expensive (a bath, trim, brush, and nails was upwards of $ 60), but they do a subpar job. My dogs nails are always left sharp needing to be done over immediately. I am desperately trying to find another place to take my baby. There only saving grace is that they are located less than 10 minutes from me. Nonetheless, I am looking for a new place. BEWARE of this place and go elsewhere if you value your pet.

I really like this location because it feels kind of hidden away?
Anyways, I really wanted to get my dog a new collar so I went to the Petsmart closer on Peachtree, but it was pretty empty. Like it was a ghost town. I went there looking for a Martha Stewart collar because I’d seen her designs on my last visit and thought they were super cute.
Unfortunately, they were pretty much sold out. So that one was a popular busy location right by the mall. Well, there’s a pet store on every corner was my thinking as I just decided to make an adventure of it. I damn near went to every fucking pet store in a 5 – 10 mile radius trying to find a cute collar.
I know. I don’t know why I waste my time, but I really did go to different petsmarts and petcos and random pet stores just to compare contrast.
So I went to this one and they had plenty of the Martha Stewart stuff! ON SALE! But plenty in stock and the more I walked around the store, the more stuff seemed to be on sale. Like Blue Buffalo was discounted! EVERYTHING WAS ON SALE! I even had a convo with the cashier who told me that they had a lot of accessories and stuff on sale constantly that werent at other stores.
I also got Ella groomed here. She had only been groomed once before and it was a fidgety sweaty hour of trying to wrastle her ass, but I just dropped her off with Stephanie and she came out much cooler for summer a couple hours later! However, it was a bit pricey as I opted for an extra spa package, to have her nails grinded and teeth brushed something something. well fuck that. I don’t know. Why is everything so damn expensive these days. Am I old or losing it but is stuff that cost $ 20 5 years ago now like $ 70!?! So yeah, besides that I had a good experience here.
All the employees were super helpful, accommodating, and warm.
Ella seemed happy. Although she’s prettier with her fur, she gets hot.

This is specifically towards the grooming service. The groomer DQ was unprofessional. I have a difficult puppy to groom because he is energetic. I love going to petsmart because they communicate well with their customers. DQ was very apprehensive about my dog before the grooming. Her follow up phone call was short and a bit rude. She did the wrong cut for my breed (granted he is a mixed breed, but both breeds my dog is mixed with has «teddy bear» fur around their nose which she cut off.) Bad service. Bad communication. Would not recommend DQ as a groomer.

Yay, I am a fan of the employees of PetSmart and I really want the cats to be adopted.
But… one of the employees told me that when a bird in their cages (for sale) lays an egg, they have to destroy the egg.
I am thinking it isn’t a little birdie yet, it needs to be sat on, but, why sell birds that should be out flying out in the wild anyway. I am not a fan of selling wild animals. I think its kind of sad to take their eggs and destroy them. Also, it might lead to employees taking the eggs home and trying to do an experiment and try to figure out a way to make that egg hatch. I just think its wrong.

I should probably give them a 1, but I’ll give them a 2.5 because of their convenient location and satisfaction guarantee policy for grooming and dog classes.
THE STORE: (3.5÷5)
The store itself is pretty good, average. It’s kept clean and the staff is friendly and helpful. They carry all the usual stuff that petsmarts carry. All in all I’m satisfied, though I must say I haven’t bought anything from here, my sister has though– she buys her blue buffalo dog food here.
THE GROOMING: (²⁄₅)
Petsmart has amazingly great prices on grooming. Unfortunately my dog came out looking less than so. I was very disappointed, the groomer made excuses about him not being dry– which made his appearance look even worse. I hate to say it, but they did a much better at the PetSet. That said I think a different groomer at Petsmart might be good. I would recommend trying different groomers at Petsmart until you find one you like then only come back to that person. They have their general pricing listed on their website. «Puppy Bath, Brush & More + Trim» is only $ 15.99 you really can’t beat that. $ 15.99 is very affordable, makes me want to take my guy in every week! lol.
THE TRAINING: (¹⁄₅)
I started class here, but didn’t finish. My puppy is calm well-​behaved, smart, and attentive– eager to learn. He’s even potty-​trained. So all the rambunctious, loud way too over excited older puppies in the class were just too much. One of the dogs «playing» looked liked bullying, but the instructor laughed it off as did the owner. The loudest most out of control runs the class, meaning the instructor ends up focusing most on the ill behaved loud dog. (whose barks and loudness gave me anxiety, so I can only imagine how my dog felt)
They should have classes by small breed and large breed, especially the puppy classes. While dogs should definitely be socialized with dogs of all sizes in general, when learning it’s best for the dogs to be more similar. Small breeds and large breeds usually have different issues. And those issues and concerns can be better helped if the dogs were similar breed sizes. So… don’t tell me my 4 month old toy breed has confident issues all because he wants to have nothing to do with the 6 month old large breed puppy. Not only is the other dog literally 7x his size, the other dog is roughly biting at him and every dog and barking loudly at everyone. Small and large breed training classes shouldn’t be mixed until the adult classes or atleast the intermediate classes.
The class is also not structured. It’s very «free for all», meaning there’s no clear organization to everything. We spent 35+ minutes on one thing that everybody did well within 15 minutes. They should give us a bang for out buck and maximize the time to not only help us, but to give us as many tips as possible. If there’s extra time work with each dog individually for a set amount of time.
Everything they teach is very basic. These classes are for certain types of people:
1.) people who have 9 – 5’s and no time at all to train.
2.) people who have wild untamed dogs and need extra help with them
3.) combination of 1 and 2
These classes are not for people who work from home and have time to teach there dog. Or people who are internet savvy and atleast have weekends free. There are thousands of websites and youtube videos that give tips on how to train dog. Not to mention comcast on demand local has alot of free lessons. You can purchase books from ebay and amazon and read people’s reviews. Point is, if you have time, then the classes won’t be worth it. They are $ 109, each. (5 – 6 weeks) for an hour each. With $ 109 you can buy your own clicker, books, dog treats, etc with money to spare. And if anything, like if you have specific issues and problems you need help with I would do one private lesson class, probably not here but somewhere else.
And if you’re itching to socialize your dog then scheduled trips to the dog park would be more beneficial imho.
So actually my average for this store is 2.3, which should be rounded down to a 2, but I’ll round up for now and just see how things go… there satisfaction guarantee is the only thing that saves them.

I took my newly adopted puppy to Petsmart for beginner level training classes, and Genevieve was her trainer. I couldn’t be happier with the end result. She is a natural, and a great teacher (for both me and my dog, Casey). When out and about, people often remark how well trained my dog is. I always strongly recommend Genevieve at Petsmart.

Im not one to usually write reviews. BUT, if you love your pet, dont take them to the howell mill store. The employees they have working in the grooming salon shouldnt be handeling animals. They are unfriendly when they answer the phone, in person, and unfriendly to your animal as well. Im aware that i cannot post the horrible event that I witnessed, but before you decide to take your pet there, call… and visit. The petsmart in buckhead is a better choice.

This is a normal petsmart, but I took my precious little Zoe, to get her teeth cleaned (or what I thought was a teeth cleaning) and just pretty much gave them $ 10 for him to hold my dog for maybe 1 min. just enough time to take her in the back, pick up a lame doggy tooth brush and some meat flavored paste, and bring her right back. Seriously the toothbrush wasn’t even wet. Pretty pricey pet holding.