Sheraton Suites Galleria-Atlanta

Always my go to hotel if I’m in the area. Near the interstate but not too noisy. Staff makes you feel welcomed and comfortable away from home. Rooms are spacious and clean. Breakfast buffet was mediocre which in turn makes it overpriced. Plenty of places near to grab breakfast.

This frequent traveler is not easily impressed, but I will say that I am thrilled by this Starwood property’s transformation. I had ALMOST converted to a Hyatt girl for my Smyrna stays but SPG came through & wowed me with their much needed overhaul! ;)
Renovations to guest rooms, meeting space, lobby, and dining are complete & I truly do not recognize this hotel! Suites are spacious, clean, & location is ideal for business travel without the hassle of rental car. Within walking distance or Über of fab dining & shopping in the burbs while still close to Buckhead/​Midtown/​Westside hotspots. Check my pics to see for yourself…

This was my friend and I’s first time ever visiting Atlanta, or even Georgia for that matter, and we loved every single aspect of our trip; except staying at this hotel. We stayed at the Sheraton Suites from Friday 4÷1÷16 to Monday 4÷4÷16.
The ONLY good thing about this hotel was the room. I genuinely loved the room. It was really cute, cozy, and comfortable. I like the sink, fridge, and microwave, that was very convenient. I personally enjoyed the shower. If you don’t like strong-​pressured shower heads then you won’t like this shower, but I personally loved it, I wish I had that back at home.
That’s it for the good stuff. The room is the only reason why I give this place 2 stars instead of 1.
Being in Georgia was also my first time visiting a state in the south and I have to say that «southern hospitality» is very real! Almost everyone I interacted with was so friendly and welcoming, it was very refreshing.
Now, you would think the hotel staff would be the friendliest of all, but no. They were literally the only people I encountered on my trip who were rude, uncaring, and unpleasant.
When we first checked in, Damon (not sure if he’s a manager or not) payed us no attention at all as we stood waiting in front of the desk. Eventually he acknowledged us and we were able to check in, but the room wasn’t even ready yet. He told us to hold on and we stood there waiting for about half an hour, but he didn’t explain anything to us. I only knew the room wasn’t clean yet because he whispered it to his coworker and I was close enough to hear. But he couldn’t be bothered with letting us know that? And every other time I interacted with the night staff, they were just so unpleasant. I point out «night» staff, because the morning/​day staff were actually friendly. If you have to interact with staff, make sure it’s during the day.
The shuttle service is the worst! Twice we were left stranded waiting for the shuttle to pick us up and both times after waiting for over half an hour we just decided to walk back to the hotel. The second time was on Sunday and that was the worst of the two. We call for a shuttle service and were told he’d be there in 10 – 15 minutes. We waited 30 minutes before calling and then were told he is now leaving the hotel and it’ll be less than 5 minutes. We waited 10 more minutes and were over it and just walked back to the hotel. We reach the hotel and were in our rooms for almost 30 minutes before I get a call back saying the shuttle is waiting for us outside. I told the employee that we couldn’t wait any longer so we walked back to the hotel AND we have already been in our rooms for almost half an hour. How was she going to tell me the driver was leaving the hotel and he’d be at our location in about 5 minutes, and then call me over half an hour later saying he is now waiting for us?
There are plenty of other hotels around the area. Do yourself a favor and stay at any other one, but this one.

We got up to take a shower and there was no water. We called front desk and they said water would be off till 2PM. We were to check out at 12 PM. They said they left a letter under door but we had no letter. All she said was «they apologize.» So I paid 120 for a hotel room with no working shower? Why didn’t they tell us at checkin. No effort to make it right other than saying, «I apologize.» I would think a shower is the absolute basic must have. Terrible, don’t stay here if they are not going to do better than this.

I want to give this place more stars but I just can’t. First the pros: the bed is amazing, I have a great suite here and the the room is great, minus the shower (which I will get to in the cons). It’s location is great by the Cumberland Mall.
Now on to the cons: the place is sort of run down. The elevators are old and the one for the parking garage feels like it’s going to fall apart when you ride it. The showers in the rooms are too powerful and the curtain just lets water on to the bathroom floor no matter what you do. For the price I expected better and unfortunately I didn’t get it.

Decent little place to stay if you are in the Marietta or Sandy Springs area for business. This isn’t the best Starwood property, but it gets the job done and the service was great.
The Good:
+ king suite had sliding dividers between all rooms so you can get your room pitch black if you want a good nights sleep
+ modern amenities (wireless everything, dual flatscreens, etc)
+ internet is pretty fast
+ breakfast buffet in the morning for convenience sake (but not free)
+ located walking distance away from a huge mall with everything and anything you might need
The Not So Good:
— parking is eight bucks a night, but it is in a private lot
— internet is not complimentary
— architecture and décor is beginning to look dated

Stayed here for business in December. The staff was friendly and the hotel had a lot of amenities.
I did have two issues. One: there was a blood stain on my pillowcase. That was disgusting and discomforting. Two: the steam from my shower set off the fire alarm on my room. I darted out of the shower, soaking wet, struggling to put on my clothes to leave the hotel, and realized only my room had a fire alarm sounding. I called the front desk and the first thing they asked was, «Were you taking a shower?» Within ten minutes, the blaring signal and the flashing lights ceased. I would hope this is something they would resolve since it seems like it might be a common occurrence.
I would stay again, but I would maybe take a bath instead.

This fancy pants hotel has so much going on!
It is a a beautiful venue for conferences, wedding, receptions — just about any large-​scale event.
While we were there, there is an annual conference for shoes. Like stylist tennis shoes. For real. Place was jampacked with people, but the service is still on point.
We want to the king suite, which was two bedroom so spacious harmony. The bedroom is situated in a room of its own, with a TV hanging from the ceiling and huge windows out looking in portion of the city.
The living room area was quite cozy with a sofa and a sofa seat. I imagined this room will be perfect for entertainment, like a small bachelorette party.
The room also had a nice sized refrigerator and a microwave along with gourmet coffee.
One of the pools wS closed for maintenance during our stay, and the other pool was in heat it. So boo to that. I had actually been looking forward to swim.

We picked this hotel because we were given an awesome deal for a 2 night stay. Hotel was very clean and staff nice. I would of wanted the staff to be more attentive at check in and sometimes even present at the desk. 2 times I went to desk and had to wait for someone to appear. Parking is easy and closed in. Which was great. It is paid parking and they charge you about $ 8.00 a day. Room was nice and clean. We had a suite which was nice to have a private room from the kids. Perks about this hotel is that there is a mall behind hotel. Walking distance. Cumberland Mall. With lots of restaurants and a Costco too. Overall my experience was well and I would most likely return.

So far so good! Still have a few more days to stay here but the service has already been so great that felt compelled to share! The room is fantastic! The service is wonderful and the people are very nice! My friend and I had THE MOST AMAZING salmon for dinner here in the restaurant!!! And I mean TO DIE FOR!!! Our waitress Senait was just a doll and VERY sweet! I think the shower head is therapeutic, but be careful of splashing. We are loving it so far!

The room I stayed in was comfortable, clean, and quiet despite the heavy traffic.
There were some minor renovation issues: Shower head was maximum-​overkill for the shower. A towel rack fell off due to not being securely attached. Free in-​room coffee packets were too big for tiny coffee maker.
While there was no FREE breakfast, the breakfast buffet was totally worth it. Good coffee, too.
Most importantly, the service was great. Everyone I spoke to was pleasant to speak with. Bar staff, hospitality, house keeping. Mr. Richard makes a solid negroni despite my skeptical «you’re doing it wrong» face.
Note: If you are going to the Cobb Galleria, it’s a bit of a process to use the pedestrian bridge next to the building. You can get there via the parking deck — mall parking lot — bridge
Crossing the street/​highway on foot works at about 5:30am. After that, it’s too busy.

If you have a fear of dying in a hotel fire don’t stay here. I stayed here for 5 days on a business trip and had no option to leave other than paying for another hotel on my own.
The fire alarm went off at 6am one morning and my group and a handful of other guests were going from exit to exit trying to figure out how to get out of the building. We finally figured it out that we had to go up the stairs to get out of the building. When we got down to the bottom I overheard other guests saying they couldn’t go any lower than a certain floor and couldn’t figure out how the stairwells worked so they took the elevator down. We stood outside for a minute then walked into the lobby where we saw people still eating breakfast and the workers going about their business as if there was no alarm blaring in the background. No fire truck showed up and the alarm was manually overridden.
Flash forward to the next night and the fire alarm goes off again. This time wasn’t as scary since we weren’t running around like chickens with their heads cut off trying to figure out the evacuation route. This happened about 7/​8pm. They did not let people in this time and the fire department did show up. I’m assuming they cleared the building and said it was safe to return to our rooms. The alarm goes off again as we were standing in line to go up the elevators. The staff went about with their business so we go up after it shuts off.
About 20 minutes later the alarm goes off AGAIN?! We look at each other and ask if we felt like risking our lives and ignoring the alarm. One of us pokes our head out into the hallway and see one of the other lost guests from the first morning and he said he wasn’t risking it and he was heading down. We call the front desk and they told us to «ignore the alarm if it goes off again.» I don’t know who’s writing these books but I’m staying here 3 more nights and you want me to ignore the fire alarm?
If I was calling the shots on this trip I would have packed my bags and left asap.
You won’t catch me staying here again. If you stay here please make yourself familiar with the fire exits and how they work in case something does go down. I hope I don’t see this place in the news with the headline «small hotel fire kills trapped guests»

The room was spacious and beautiful. Staff was very nice and accommodating. Very close to Cumberland mall. It was only 15 minutes to get to downtown Atlanta. Just don’t like having to pay for WiFi. Will definitely stay here again!!!

My fiancé and I chose to stay at this hotel because it was located near the Cobb Galleria where Animé Weekend Atlanta (AWA) was held. At first glance, the hotel is furnished with modern interiors. On the first floor, you have access to computers, printers, restaurant /​bar, and gift shop.
Once we got into the room, we are pleased to see a very spacious suite room. We don’t like small hotel rooms that is hard to walk around while our luggages are open on the floor. I was especially surprised to find that night stand tables next to our bed had power outlets built-​in to charge phones. Everything in the room was clean and equipped with refrigerator, microwave, safe, and TV. The shower pressure was unusually strong which was not all that comfortable but better than a weak pressure shower.
Unfortunately, internet is not free and it’s something we take it granted for these days. We ended up using the network from the mall or resorted to just use our cellular data.
Noise is pretty obvious at night depending on your neighbor next to you or upstairs. It’s also loud in the morning when the cleaning starts around the floor and you’ll hear banging sound through the wall. This may not be the right place if you want to sleep-​in in the morning.
The hotel is conveniently located next to a mall if you need to shop anything or eat at the food court. If you walk towards the north of hotel, there are quite a few of restaurants you can find. A lot of restaurants do close by 10pm on weekdays so don’t plan on getting your meal late while your stay.
Unfortunately, there is no direct access from hotel to the Cobb Galleria. You have to first go up to the top floor of the hotel’s parking garage, enter the door next to the elevator and walk up on this very old stairs, walk across a street to the mall’s parking lot, walk along the sidewalk until you get to the first short bridge, and walk across another long bridge to the Cobb Galleria. Doing all this was not fun because the small elevator can get busy at times, walk across the street with cars and no pedestrian marking, and no way to avoid getting wet if it’s raining outside.
One night we ordered a pair of wine and roasted vegetables. The service was prompt and the food came within 20 minutes of the phone call. Overall we were satisfied with the room service.
Be prepared to never get on elevator on the last day of AWA (Sunday) because everyone is trying to go down elevator right when the check-​out time is up around 11~12. You cannot use stairs because it will trigger fire alarms. My tip is to hop onto the elevator that goes UP and then go down. That way, you will have a chance to get on to elevator and not wait until everyone else above your floor gets on the elevator.

I’m not sure that I stayed in the same hotel as any of the reviewers that rated this place less than 4 stars. The room was immaculate and spacious. I think I read recently renovated somewhere. The polished brass accents (lamps, security latch, other trimmings) are a bit dated, especially combined with the updated kitchenette, but that’s a small gripe. Tile is nice, carpets are comfortable and show every spec of dirt (you can tell when the room is cleaned). The bed was plush with nice bedclothes.
Fitness area had top of the line equipment with nice Life Fitness machines and a freaking $ 7,500 Power Plate my7 vibration machine collecting dust in the corner. I would gladly take it off their hands since it appears nobody has even used it besides me. Pool was comfy, who needs a heated pool in August, anyway?
It was close to my training facility (15 minute walk that I did for 2 days) and near all the decent restaurants in Vinings and Smyrna.
My main gripe is parking is $ 8/​day which is ludicrous, though I guess it is a nice parking structure as far as parking structures go. Unfortunately, at 6’6″ of clearance, my vehicle wouldn’t fit so I had to park on the upper (outside) deck. Open air parking should be free, don’tcha think? WiFi was fast enough, though the sign on was a little wonky, indicating I would be charged $ 9.95/day, though I wasn’t and was reassured at the time by a front desker that I wouldn’t be.
Successful stay and will be back. My company previously put me up in the Wingate on the opposite side of 285, and it’s like a different world in The Sherry.
I will be back, for sure.

Very nice hotel. The room was amazing. I had a bedroom, living room, giant bathroom (with the bath tub and toilet in a separated room), 2 TVs, and a little wet bar area with a kitchen sink, microwave and fridge.
Total surprised, I stayed in both the Sheraton Suites Galleria Hotel and the Renaissance Waverly Hotel across the street, the Sheraton is hands down way better than the Renaissance with only a couple dollars difference in price.
The Sheraton is also across the street from a mall and a big Costco.

Was pleasantly surprised by this hotel. I arrived late and was grateful that check-​in was fast and efficient. My room was enormous — not sure if I got given a family room as that’s all they had left, but it had two doubles on opposite sides of the room. At first I thought I was seeing a reflection in a mirror, but then as I walked around I saw the room was double the size I was expecting.
Breakfast is served as a buffet and was tasty enough. I wasn’t able to see more of the hotel as I checked-​in late and checked-​out early, but if I’m in Atlanta again, I will definitely be giving this place another try.

The room is nice. When I booked the room on the Sheraton website they had a deal for a club level room, with club access. When I checked in I got the room but not the club level. I also had to remind them to put the club access on my room key. When I asked about the room I was told I could switch for one night but they were sold out for the second night. Yea ok I booked it too so why don’t I get it? Plus the only parking available is in the garage which is an extra $ 8. Just be careful nothing comes with the room everything is extra. You would think that for 120 a night you would atleast get wifi free, nope.

Renovations are well done; however the indoor pool we were so anxious to enjoy was located in a ice cold room. The water in what should have been a heated pool felt like a sheet of ice had been placed at the bottom. We went to front desk agents to inform them and their response was very nonchalant. Their actual remark was «Oh, its always like that. Its always cold.» Of course we were agitated because at least they could have fooled us to think they would call Engineering to address the situation. Our suggestion is not to advertise a heated pool and clearly state they have a covered pool. Nothing about the pool is heated.
The Club staff was very hospitable and helpful. Our check-​in was average and overall the staff we came in contact were not as hospitable as what is considered standard. Being in the hospitality industry and being SPG rewards members, we understand our standards can be high, but the easy standard was not consistent.

I thought this hotel was nice!
The layout of my room consisted of a living room, to the left had side the bathroom/​vanity type room. The bedroom is located in the corner block by the other rooms, with sliding doors on both sides and a flat screen facing the bed, and another flat screen in the living room. The reason why I describe the layout is because, since the room is located in a corner, outside sound is blocked out. I couldn’t hear anything from the outside.
The room was nice and clean. My bed was very comfortable and huge (king size). Sleeping to me is the priority when going to a hotel. I’ve been in a lot of hotels that look nice but had a hard time sleeping due to the outside sounds.
Cons:
–Out of 3 elevators, some seemed to function sporadically. Waited a good 15 minutes at the elevator with a crowd of people. There was only one elevator that was functioning.
–Some of the workers could work on the friendly factor, esp at the Starbucks/​snack bar area (*cough*guy)
–Internet is very slow, 90’s slow.
–Not a big restaurant/​lounge area
–Gym/​pool area is lackluster
My company set me up at the hotel for training. Not sure how much it cost. If you think it’s too expensive then I would pass on this hotel. I like that fact that the rooms are essentially sound proof, but if I paid over $ 200+ a night and on top of that internet I would look for cheaper options-​the hotel is good, not great

Decent Sheraton in a decent location. I arrived very late after a delayed flight to find that my platinum reservation had been changed and although I was given access to the club floor, I was staying on a much much lower floor. The person checking me in assured me that all of the rooms were identical.
The rooms are huge. Lots of space. Other than the odd check in situation, the hotel itself is pretty run of the mill what you’d expect from Sheraton. One thing that stood out was the comfort of the pillows and the bed — very comfortable. Would recommend staying here to others.

This is a Sheraton? And they charge $ 270/​night
The rooms were OK. The Club lounge is clean and they charge for Beer/​Wine. The entire hotel has poor service. It starts with an indifferent guest services crew all the way to lethargic waiters in the restaurant. I doubt whether I will stay here again. I frequent Sheraton’s a lot, but I must say that this has been the worst experience of all in North America.

The Renaissance was full for my conference so I reserved a room here across the highway and that was super convenient because Atlanta taxis are no joke. Yay me for saved my company some money, I’d better get those fiscally responsible points come review time :-)
I had trouble connecting to the paid WiFi in my room so I had to run and use the lobby’s a few times. The elevators were extremely slow. The $ 15 weekend brunch buffet was a bit scant and I feel like it would have been free at another hotel. And If you aren’t driving, be sure to double check your receipt – the hotel charges $ 8/​day automatically for parking and had to issue a refund since I didn’t even have a car.
Other than all that, the hotel was just simply «okay,» a place to lay my head at the end of a long day if you know what I mean. The room was clean, housekeeping restored everything to normal daily, the vending machine took credit cards, and I was walking distance to the conference. That’s my bare minimum.

Overall, the hotel itself (four walls and the floor) are great. The room is spacious and nice, separate suite for living room and such. Bathroom is, eh, typical of a hotel. The staff is nice enough and all (not exactly Sheraton standard, but I’m not being too picky). The reason for the bad review?
In 2014, you have to pay for Internet. The fact that they are charging you for something that CHICK-​FIL-​A gives you for free, is without a doubt a terrible plow to make you buy something else. I could even find a way to forgive them for making you pay for WiFi (idk, routers cost money?) but you don’t even get tethered Internet (via Ethernet). NOTHING. I also only have one bar of LTE because the building is made of cement and concrete. It took me 20 minutes to download the SPG App to give them my feedback!
You don’t always have the choice in hotel you stay at (I was staying with business), but if you are a booking agent, or you can decide, and you actually… idk…LIVE in the digital age, do yourself a favor… the holiday inn deserves a chance.