Neiman Marcus

I came here to return a wedding present we had not registered for. I went to customer service, explained that I wanted to return the item just for store credit. Another person walked up behind me and they told me to wait and they were going to help her first. Um, ok… 10 min later, they came back to me, worked on looking up a sku and it happened again, another person walked into line and they told me to wait… long story short, 45 min after I had been waiting they finally just told me to go to the department where the item was purchased. The manager that they called 20 min prior was clearly not coming. I went down to the department where the manager was, she was quite short with me, especially when I asked how long it would be, explaining that I had already waited 45 minutes. She curtly said, as long as it takes. Now I know that I didn’t have a receipt (as it was a gift) but for a store that is as highly regarded as this one, I would have expected better.
They eventually (1 hr 15 minutes) later gave me a gift card for the value of the item (which by the way was still for sale on their shelves that day). Had I known it would have taken that long to get a return, I would never have done it. Very disappointed with the service here.

Dear Neiman Marcus,
Eight years later and I finally forgive you for the heartbreak of four phone interviews and a flight out to Dallas for an in-​person interview only to be rejected for my dream job as a corporate buyer. I say this only because it inadvertently caused me to make a career switch into a far more lucrative field where I can now actually afford to shop at Neiman’s.
Love,
ML
P. S. If money were not an option, I would still like that job as a buyer for your contemporary designer department.
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Enough about that rant of how Neiman Marcus of all places broke my heart and changed my career path though. I’m finally over my grudge and can acknowledge that Neiman’s is the end all be all of luxury department store shopping. Now that I live in Charleston, a trip to Neiman’s is an absolute must whenever I make it back to Atlanta. They have the best selection of designer clothes, handbags, and shoes. When I die, bury me in the Neiman Marcus shoe department. Christian Louboutins for days! Yes, everything here is outrageous, but it is the best collection of all things high fashion.

Neiman Marcus can do no wrong in my book, if one only understands that the sales associates won’t waste their time on someone who is clearly not there to purchase. And why should they? This is their livelihood and most people really can’t afford the merchandise.
Anyways, since the remodel the entire look of the store has drastically improved and really reflects the luxury of the neiman Marcus experience. The cusp section, which is more young and contemporary, is the best curated of all the departments. It is impossible to not find an amazing dress.
The sales are dope and anything you don’t see in your size can be shipped in from another store and sent to you for free.
Save up. You won’t be sorry.

SHOES AND BAGS!
I came into this store with the sole purpose of looking at their shoes. Well, this department store was a total disappointment because it just did not have a nice varied selection. The shoes were either very fashion forward, (limited wear-​ability) and flat or they were 3 – 4 inch heels, (impractical). I like having options and there just weren’t enough options available today. Their outlet stores are much better.
I did enjoy their selection of nice leather bags that were nicely displayed but tethered so that you could not fully try them out. I was able to handle them and check out their nice features. They had beautiful Chloe bags, (nice leather and designs), that were just perfect except that the party was only on the inside. I like to have pockets and compartments on the outside of the bag as well so that I can organize accordingly.
They also had this oddly shaped leather bag that looked just like a lunch bag but with one handle so that it hung very awkwardly from the shoulder. It did have a long convertible strap but I still needed it to have two handles for stability. Weird!
They had great customer service but sometimes it can be a bit much. I like to be greeted and ignored so that I can freely check out the items without having to ask for them to be unlocked. This really disrupts my shopping flow!

kimberley is the best shoe salesperson!!! love her.

Neimans is a dreadful place to shop, not just because of the shopping «points» that make you feel like you’re collecting Green Stamps even when you’re luxury shopping, and not just because you can find almost all of their high-​end dresses at the same or better prices at local boutiques. No, the worst part about shopping at Neimans is that the sales people are brash about being paid on commission. Good luck getting help on a prior purchase or a simple shopping question without being referred to «your sales person» even if they are out on lunch break for the next 30 minutes. One day, when my sales person was not in, I could not even get help locating items on the floor from the employees who were not my sales person. And when they do help, they do not actually engage in providing assistance because they apparently don’t get paid to do so! The upside is they carry a lot of Beautiful merchandise.

I went here to buy a gift (a belt) for my husband. The sales person was really nice and helped me find the right one. He asked me a lot of questions about what my husband likes to wear etc and recommended few options. I ended up choosing one and my husband loved it.
I ordered Clarisonic plus online from their site and it was not working so had to go to the store to return. The return process was very smooth and the lady who helped me was very sweet.

Well I guess this store will now be written off my list. I’ve been getting badgered with e-​mails from that same salesman who sold me my perfume about 6 months ago.
I got a call from the store about a new fragrance and since I don’t live near a Neiman Marcus I requested a sample. He couldn’t make me one since they weren’t given any. So what’s wrong with opening a bottle and making it a tester? Descriptions don’t cut it with me with fragrances since I must try it on my skin to see if I’m happy with it. He sent me a different sample from a different line.
Took about a week to get it. I tried it and since my skin was sensitive I had a mild reaction to it. I called him on this matter and he told me that the scent wasn’t for me, he had other customers to attend to and I’ll just have to wait.
Sorry but I am a customer too. If profits is all they are looking for then they can forget me.

Some sales people are nicer than others. Someone in Unilocal contacted me and mentioned about the unfair practices of Neiman and suggested there are other places to spend my money. I really appreciate that person’s insight. Unfortunately, there are some things that can only be found at Neiman and Saks 5^th. Lately Saks 5^th is so awful, whatever I bought on their website, there is no shipping confirmation or any sort. I often start wondering whether my orders have been processed/​shipped and of cos there is no shipping/​tracking information, Of the two upscale stores, so far only Neiman has seems to appreciate my business and hence I prefer to go Neiman Marcus than Saks 5^th.

Went to the Tom Ford counter to check out the products and met a lovely lady named Lily! She gave me a mini makeover and recommended what colors and products would work for me! I had a wonderful experience at the Tom Ford counter will definitely be back to buy more products

I do love this Neiman Marcus and always get exceptional service when I shop here. The SAs are really friendly and will bend over backwards to help you AFTER they know you’re going to be making a big purchase. If not, you will often get ignored. Hey, it is what it is.
My advice if you want to have a good shopping experience here: dress nice and look presentable (that’s a given.) If you want to feel welcomed and have someone’s attention, let them know you’re interested in making a purchase and you need help. You will be swept away and catered to the whole time you’re in the store.

I have posted a similar review about Saks.
This store has a great way of impressing/​disappointing you. At times you think, «great job.» Other times you swear to never return.
Let me start by saying find a good sales associate and stick with them, there are some really horrible ones here. I dont know how they keep their jobs…
The mens casual wear is so-​so but they have a great suit selection.
They have a small home section that needs a wider selection, they have some good sales associates there.
The perfumes are great, I especially love Houbigant, and the sales lady that was there is amazing, as well as the Cartier representative.
Other than that… it is what it is. Some hate it, some love it, then there are the rest of us who loathe it.

For all who dont know, Neiman Marcus sells high end designer products and clothing. The store was extremely clean and organized. I was looking around to find a nice polo shirt to treat myself to but I could not find any sales representative to help me check on a size. For the representatives I did find, they were either going on break or not responsible for that «section». Perhaps I just caught them at an awkward transitioning time where the person in charge was MIA. Anyways I would come back again, but hopefully next time they have someone avaiablble to help.

How can you not like Neiman Marcus??? I go in and tell the mens sales clerk EXACTLY what I want, and he offers me two options! How cool is that???
Yes, it’s needless markup, but when you want it and gotta have it, this is the place to go!

This NM location is great for menswear. Most luxury designers are represented here, including specialty brands from Japan and Italy. Neiman Marcus has recently remodeled and reset their entire men’s department, and it’s nice to see the clean, bright displays with a variety of beautiful clothing and accessories.
There are two gems in this store: Björn Schülke’s kinetic sculpture suspended from the ceiling over cosmetics on 1, and Paul Hunter, a sales associate in menswear.
The first is almost worth the trip into the store if you’re walking around the mall and need a diversion. Björn Schülke’s made a lot of other installations, and this is one of the smallest but still has all the elements Schülke is known for: video screens, robotics, movement, and sound & light. As for Paul, he’s a Scot who made the effort to sell and entertain me. I didn’t buy anything too expensive here, and Paul went out of his way to talk Atlanta, the store’s merchandise, the mall, and why he likes working for the store and what drew him from so far away to a Southern U.S. city. He made my trip to this mall and to Neiman Marcus memorable.

Another bad experience at a NM store, just rude staff at every store. Very snobby staff, and I’m a very professional-​looking man with a high income and they treat customers like crap! Only NM store that was any good at all was in Minneapolis and they closed that store.

I heart Neimans! If I were rich I’d shop here daily.

I can’t believe that I seem to have the opposite experience with Saks and Neiman from other reviewers. The NM contemporary clothing section has nice, helpful SAs, as do the ones at Saks.
However, the shoe department at NM has the most inattentive and cold SAs who have the ability to instantly kill any desire to buy shoes. I know, it seems almost impossible that my desire to buy shoes could be killed ever, but it happened at NM.
I have literally walk around the shoe department 4 to 5 laps while there was just 1 other customer in the area, and none of the 6 SAs offered any help, looked at me, smiled or said anything. They seemed engrossed in chit chat with each other.
And when I actually tried asking for help, they showed zero desire to sell shoes.
The reason I usually enjoy a high end department store is mostly for the welcoming, warm, and awesome customer service. This NM’s shoe department has failed a lot at this. The same goes for their bag department, and it just kills me!

I needed retail therapy. My NM card came in the mail. The store was calling me! The Man’s Store is on the bottom of 3 floors, along with the Café and wedding planning/​housewares. Middle floor is fragrances/​accessories, top floor should be women’s fashions.
After checking out men’s accessories for a few minutes, I was greeted by a very friendly Rebecca. She asked me if I had any questions or what not, I told her I wanted a wallet I had seen on the site. Thankfully they had it in store. I ended up buying it, she even gave me a bottle of water so I could stay hydrated while looking around, and we also discussed hopefully getting a big&tall section for athletes or larger people that frequent.
This is high end shopping, and if you want to indulge, this is a great place to do so.

I love this store! The men’s selection is the one of the best I’ve ever seen! Lots of Prada and Gucci clothing that I can’t get at Sak’s in Pittsburgh! Everything is perfectly organized and easy to find.
They have a great women’s shoe and handbag section.
The sales people were nice and really helpful. I even signed up for a Neiman’s card eventhough there isn’t one in Pittsburgh or anywhere near me. I will be shopping online.
Bring cash or an American Express card.