The service was very bad on the day i attended. 8÷16÷15 at 3pm. The manager threw the bag at a customer that was upset because his order was 10 minutes late. The A/C does not work. We had previously been waiting in the drive thru for 5 minutes and no one ever answered.
Terry L.
Classificação do local: 3 Decatur, GA
4 stars not because of the food this is burger king by the way but because of the people who work .It’s the only places to eat around my job at UPS
Mac T.
Classificação do local: 1 Locust Grove, GA
How you treat regular customers does matter. The food at this restaurant is generally fair to middiling — not horrible, and not slap-your-granny good. The service isn’t slow and I never have had a bad meal. The one time something was wrong, it was fixed immediately. So why am I emphatically panning this business? The automated drive-in greeting. Now, I understand why a fast-food joint would have a recorded greeting that would play when a customer arrives in the drive-through. During a busy lunch rush, that makes sense. Unless you don’t actually listen to what the greeting sounds like. Play it a hundred times before you use it in your business. If it starts sounding annoying, that should be a big red flag. If you find yourself wanting to smash the recording device somewhere around replay number 50, that’s two red flags with black squares in the middle. And that’s what makes my experience at this restaurant so unappealing. Close your eyes and imagine to yourself what a career welfare queen from Georgia would sound like. Imagine that this person has been told they will only get their check by repeating this greeting to every customer that drives through this Burger King. Imagine that she’s not happy about this. Now imagine her saying: «Hello, would you like to try our number-six combo today?» That’s her. Now, if I were a one-time customer, I might not notice this. Unfortunately, I was a regular. Since I needed to get back to work as quickly as possible when going to lunch, I always ordered at the drive-through. And almost every time I went through the line, I had to hear that petulant, minimum-wage-and-still-overpaid voice recording. On my next-to-last visit, I finally told the window cashier that the recording was so annoying that it made me not want to come back. He told me that I wasn’t the first person to complain about it. I asked him to relay the concern to the store manager and emphasized that I was a regular customer. On my next visit… there she was again. «Hello, would you like to try our number-six combo today?» «No. Again. I didn’t want it last time, I don’t want it this time, and dammit, if there’s a next time, I won’t want it then. either.» And off I drove. After about six weeks, I decided to check to see if it had been changed. It hadn’t. Off I drove — again. For good. …Four months later… Well, time constraints where I work forced me to go back. To save on annoyance, I went in the restaurant to order instead of going through the drive-thru. This particular franchise is sponsoring a BOGO deal on the Whopper and their chicken sandwich. Not a bad deal. And they can’t get it right. I went there three times over the course of two weeks. That’s six Whoppers. Four of them were made incorrectly. The manager at this franchise is named Denise. If any of you ever go there — because I can guarantee you, I won’t go back even if they have free burgers and BOGO lap dances — would you please tell her from me that she’s an idiot and her restaurant sucks?
