AT&T

They are wonderful at this location. They go above and beyond expectations. I wanted the smart phone that they did not have. The sales guy literally drove to another store in Acworth to get the watch for me. I’m floored. I would never get this at the store closer to my home. I have decided to upgrade our phones and I will drive back to this store to do so bypassing the subpar locations.

TERRIBLE! Extremely rude and disrespectful. I went to this location to exchange a phone I had purchased last week through the store and was told I had to mail it back to ATT via USPS. I called customer service while still in the store and was told the store location should be able to return my phone. I asked the representative who said he had to ask the manager. He walked over to a group of 3 guys lounging at the front of the store who laughed out loud, patted each other on the back and then one of them came back claiming to be the manager who said yes, since the phone was purchased through the store they could return it but would charge a $ 35 restocking fee (which I wasn’t told about when I purchased the phone, I was told it was a hassle free return within the first 14 days). I was told there was nothing they could do about this fee and «their hands were tied» but if I sent it back myself there would be no restocking fee. I again called customer service (while still in the store) to confirm and was told there is a restocking fee whichever way I returned it but the store manager has the ability to waive it. At that point I requested to speak to the actual store manager, again the associate walked over to the group of 3 guys, also lounging, and they again laughed out loud and high fived each other, chatting for several minutes before a different guy came over to say his name was David and was in fact the manager and «his hands were tied». I relayed the conversation I had with the customer care representative on the phone and his response was «well I could but I’m not going to.» This store is a joke. They treat customers like trash and then laugh about it.

My family have been using AT&T cellular carrier for the past five years and never really had a big issues until about two months ago. All of a sudden our family have been changed, there are some extra fees amc payments that appear on it right now that were never there. We came to this AT&T location store and were disappointed because no one could even explain us what happened and why we are being charged more

I am actually surprised that this location only has an average of two stars. My experience was very different. We chose this AT&T store because it is down the street from where we live in Vinings. We were traveling to Maui & I came into the store to ask a few questions. I was helped by Tashmere who explained my plan & made me feel a lot more comfortable about my usage in Hawaii. She also told us we were eligible for an upgrade & for the iPhone 5S, which is the model we wanted to upgrade to, it would only be $ 99.00. She also mentioned that there was a trade-​in deal for our iPhone 4S models. Unfortunately, while on Maui, I dropped my iPhone 4S & broke the screen. Luckily, it was our last day there. When we returned, we made it a priority to go to the AT&T store the next day. I was hoping to get helped by Tashmere, but she wasn’t there. Instead, we were assisted by Michael Pettway. I cannot say enough good things about Mike. He explained the phone rebate, which was $ 200.00 per phone, & he said that I could get my cracked screen repaired (even recommended a place in Perimeter Mall that was reasonable) & I would still be able to turn it in for the rebate if I did it before September 30^th. He set us up with our new phones, helped us with the fingerprint identification setup & got us all good to go with the new 5S phones. He was helpful, friendly, professional & just a real pleasure to deal with. With the rebate from my husband’s phone, to purchase the two new phones & cases for them ended up being less than a hundred dollars! We went the same day to the kiosk that Mike recommended & the gentleman there was able to repair my phone in 30 minutes for about $ 85.00. I came back the next day to the AT&T store, requested Mike again & he helped me with getting my phone rebate & adding the credit to my AT&T account. We told him that we would always be loyal AT&T customers mainly for two reasons: 1) When I first got a cell phone back in 2001, I bought it & the plan from a mall kiosk. I mainly bought a cell phone because I was planning a solo trip to New York City & my husband was not going to let me go unless he had a way of contacting me at all times. The kiosk reps told me there would not be roaming charges on my plan, but when I returned from my trip & got the bill, there were crazy roaming fees & the bill came out to over $ 400.00! I called AT&T to complain & they simply wiped the bill-​I owed nothing for the first month. They apologized for the kiosk guys & told me to deal with an AT&T store directly from then on. 2) Our plan has unlimited data, which is no longer offered by any cell company. We were grandfathered in & as long as we keep our plan, we will always have unlimited data. I told Mike also that because he was so helpful, professional & kind, it just continued to reinforce our positive view of AT&T. If you come to this store, ask for Michael Pettway. He is a fine example of customer service at its best.

Dear Diary,
Yesterday was the first day I have ever lost it in a store.
I am on Cobb Pkwy at 7:35 with 20 minutes to make it to piedmont
for a weekly appointment that I have missed the prior 3 weeks.
My phone charger that I had bought two weeks ago has ceased
to function, a pending tornado storm is on the way, and I have 1% battery.
I was grateful I was so close to the store that I may run in and switch out my
charger. Upon entry I was greeted by the manager, Eric. I tell him my
time line and issue as quickly as possible and my last line «Can you
help me out?» his reply was «yes, you have 2 options, you can either
put your name on the list and we can get to you as quickly as possible,
you would be 5^th in line or, you can make an appointment». I was shocked.
I even said in disbelief I have to do that even if I just need to switch out
my charger? Manager Eric said yes. I said, «that’s ridiculous, why would I
make an appointment I am in the store now?» Manager Eric shrugged.
I left the store unable to comprehend the sequence of events that just unfolded in front of my eyes, as I push the ignition button on my car I felt a wave of anger roll over my entire body I couldn’t believe the lack of compassion and thought this guy Eric had.
I even couldn’t believe that when I asked to speak to a manager he said he was a manager. I thought to myself, he told me his options and now I had to think of mine.
I could go in there, throw down my charger at this puppets feet, grab another one and walk out or, go in their make a scene and make sure everyone in that store knows what type of level of service to expect when they switch to AT&T. I decided to make a scene, but before I left I told Eric that I would make sure that his employers know his name. This entire post would look completely different if he said «I can tell you are having a problem. Write down your number, I will make the exchange while you’re gone. Give me the old charger and grab a new one.»
Under normal circumstance I would give them a negative 1 star, but because there was a pending storm and, having no form of communication could be very dangerous, I give them negative 5 stars. If Eric still has a job after this terrible post which will be put on the AT&T website very shortly, I recommend putting someone who has the brains to see that someone is struggling and offer compassion.

David did a great job fixing a mess on my phone. Quickly done and professional. I would recommend this store.

Failed customer service !!
David & Assistant manager David both could not help me exchange a product that another store was going to exchange earlier today but did not have in stock.
I received rude service, this associate David was absolutely worthless and had the worst customer service attitude I have ever received from AT&T
With this type of service I will consider switching services
Leaving disappointed :\