Sprint Store

WORST Sprint store in GA. They just need to start over with the management team there. I went into this store with a fried cell phone that I have had for less than a year and with a service plan attached. The tech team did not attempt to repair the phone. I was told I would lose everything on the phone including all contact, apps, messages. etc and was being shipped a new phone in 5 days. Turns out that it was a refurbished phone that was being shipped, not new, and I had no knowledge of that.
After speaking with the Asst Mgr, Randi, she was not interested in assisting with either the repair for the phone nor issuing me a working new phone but instead wanted to upgrade my service plan to limit my ability to 3MB. Unacceptable. I made several requests for a new phone and was repeatedly denied and was directed to buy an additional phone as a back up until my refurbished phone arrived… again. UNACCEPTABLE
I promptly left this store and drove to the kiosk at Cumberland Mall. The mgr on staff that day suggested I go to the Marietta store where I could get great tech service to repair my phone.. I drove right over to the 280 Cobb Pkwy store (a Sprint VAR) and told them of my previous experience. The very nice tech there, Thomas, worked 8 hours on my phone. After determining that I had a fried board, they ordered me a brand NEW phone with no questions asked!!!
I received the phone 3 days later and they set everything up for me… including my contacts, all my old apps and text messages… Amazing
I can not believe the treatment I received at the 2955 Cobb Pkwy store. I would never go into this store again.
The reps in the kiosk of the cumberland mall and Marietta store were more helpful than these people. Outrageous

This by far is the WORST Sprint store that I have been to… and I have been to many.
I entered this store this evening at 7:00PM and was not greeted until 7:25!!! I went to the store to look at a particular phone and ask questions about the current promotions and plans. Mind you the store was NOT packed, and even with the 3 associates who were busy, there were 3 others who were not and proceeded to but on music, which blared loudly. Great, now I’m at Club Sprint!!! (enter sarcasm here)…as if the crass talking from the sale associates yelling across the store to each other wasn’t enough.
Then I was finally approched by a young lady named Dacia (sp?) who asked if I was being helped, in which I quickly told her that I was not and hadn’t even been greeted until then. She apologized, said welcome to Sprint and to let her know if I had any questions. I looked at the phones for a few more minutes, then before leaving I stopped to ask questions.
After 5 minutes of talking to her, I realized that I knew more about Sprint’s services than she did…
Needless to say, I left and decided that I would be better off on my own just going onto their website and handling my business… because the associcates in this store are COMPLETELY USELESS!!!
Proceed with caution, You have been warned!

Pathetic customer service is rampant in this company. Not only did they charge me over $ 150 on a student promotional plan that was supposedly «free» after i paid $ 800 for a note 3 but they were incredibly rude when i came to the store and when i called customer care. I will never use sprint again, ive switched to a prepaid service and now use my note 3 as a wireless device…

I am so disappointed with Sprint and this particular store represents them just the way they are: awful.
I am not going to get into the whole story but I’ll just point few things :
— my on/​off button on a Samsung Galaxy Note II stopped working while the phone was still on warranty. Because I didn’t have Sprint’s special warranty, their best option was to mail the phone to Samsung and wait up to 11 DAYS! without a phone. $ 300 phone with a 2 year $ 90/​month plan and that’s all they can do for you. A company as big as Samsung does not have a repair shop for its customers and Sprint sees this situations just as new opportunities to rip-​off its customers.
— when I tried to cancel my plan with them they transferred me to a supervisor who convinced me to stay saying that if I go in the store and pay $ 75 to change that part they will reimburse me on my monthly bill. I asked to send me that in writing and I have it in my email. Useless though with these liars.
— I went 3 times on this Cobb Pkwy store, every time the technician was sick or whatever excuse they gave me. So 4^th time I called to make sure the technician is there. I am told he is and I can come in. I was in the area so I got there in less than 10 minutes to be told that the technician «just left in his lunch break». I showed them my call log and tell them I just called less than 10 minutes to make sure someone will be there. anyway, I was nice about it and decided to wait on this guy Anthony. After one hour of waiting, in one minute he told me that he won’t change the part and tried to sell me on «an upgrade» and an plan extension of 2 extra years contract.
— Called customer service to just waste even more of my time. All they cared about was to get even more money from me on «upgrades» and other «offers» that I didn’t care about. If you think they value you as a customer you’re so wrong. Too bad these big companies in US have the poorest service ever. See Comcast also, Bank of America. etc.
Disappointed. I will cancel my plan and even if at the end I might pay a little more it’s still way better than give them a penny of my money.

Uhm, worst place to come to if you have a «quick question». If you love to wait to get a simple question answered then this location is the one for you!

The first also the last time I went there was to get on a 2 year plan with an iphone. When I came in, nobody greeted me, nobody acknowledged me, looked at me, waved at me, wtf are these 7 employees doing with only 2 customers in the store you are probably asking? So the other 5 doofus employees were just standing around doing nothing. I had to ask 1 of them to help me get an Iphone.
They all looked at me like they don’t need me and why would I show up to disturb their hang around time. This place is crap, don’t bother going there to ruin your day.
No customer service whatsoever.

I attempted to drop my phone off last night to get it serviced and was asked my Myke if my phone was backed up. I told him that it wasn’t. He was helpful and gave me instructions on how to back it up on my pc. I did exactly what he instructed me to do and dropped my phone off at 9am this morning and was told that my phone would be ready at lunchtime. I enter the store at 1pm and was given my phone that had a note on it that read «Needs new battery. Need permission to back up phone» ARE YOU KIDDING ME??? I stood there this morning and spoke to [forgot his name] who remembered me from yesterday because he overheard the conversation that I had with Myke the previous day. Funny when I walked in at 1pm he acted like he didn’t remember me. Anyway, I was told that I didn’t give them permission to reset my phone which is a bunch of bullsh*t! So I sat down to talk to Danny about my phone and explained to him that I was previously given a new battery at that same location about 3 months ago. I then directed him to look at my account. He said that there was nothing notated about me receiving a new battery. He then turned the screen around to show me. Nothing was there. Unbelievable. So now everything I am telling him is hearsay. I explained everything to him while he is RESETTING MY PHONE which I gave him complete permission to do so. Which in hindsight didn’t make any sense for them to reset my phone when in turn its just my battery. Whatever. I requested that the comments and issues about my phone be noted on the account. I figured that he was pretending to type something on the screen just to get me out of there, which in fact he did. I asked him for a print out of my service today and all I got was a receipt that had the date and time on it with the $ 0 cost for service. I didn’t feel like arguing because I SPECIFICALLY asked for a print out of our conversation and of the notes but whatever.
Now I’m on the phone with a customer service rep who said that DANNY noted my account that I did not want my phone reset and something else, I cant remember. Either way HE LIED. He stated «I know how some of those guys in the store are, so do you mind if I place you on hold to call the store and speak with the rep about your issue?» I dont mind at all. He placed me on a brief hold so that he could call the store to speak with Danny about my issue and get everything resolved. I was pleased about that. Shortly thereafter he came back on the line and said that the Danny at the Sprint store hung up on him. He called again and asked to speak with Danny’s supervisor and was hung up on again. THIS GOES TO SHOW YOU HOW THEIR CUSTOMER SERVICE IS IN THAT STORE. If they can hang up on their own CSR who called them to RESOLVE a problem, then they certainly don’t mind treating their customers like trash. I’m so livid right now Its unbelievable. While I was on hold, Timothy, that’s his name, came back on the line to let me know that he was doing a write-​up on Danny. He expressed that this is the first time that he has ever had to do that on a fellow employee. Shame.
I can’t believe that these people are working in a CUSTOMER SERVICE FIELD with NO friggin’ customer service. I have a good mind to go back up to that store to speak with him manager when I get off of work to explain how Danny is treating his customers and his fellow Sprint workers. Instead of wasting more of my precious time driving to the store, I called and asked to speak with Myke thinking that I would be able to speak with him and remind him of who I was and express my concerns but he wasn’t in today. I then asked to speak to a manager and Steve did not want to tell me, he asked what my issue was. I briefly explained it to him and he didn’t have a problem telling me that Myke was the manager, how ironic. I politely asked him when Myke would return to the store and he told me, so I will be at the store bright and early on Thursday like a stalker.
I usually do NOT go to this extreme when dealing with any issues, which I rarely have, BUT I do not appreciate Danny hanging up the phone on Timothy when all he was trying to do was resolve my issue and make a customer happy. That’s it. Why go to the extreme and hang up in someone’s face. That says a lot about Danny’s character.
The CSR that I spoke with was Timothy. He was a great help. He tried his best to get me a new battery and even credited my account for the inconvenience. I’m still going to change from this service provider.

So I finally made the jump to the Iphone (that along with a heavy discount from work made me switch over). I decided to run over on my lunch break just to take a look and ended up buying that day and was in and out of the store in 30 minutes. I guess it helps if you know exactly what you are looking for. The sales clerk was super helpful and the wait time was very short. Hopefully this will be the trend with sprint!

After visiting Sprint earlier today at Lenox Mall, their kiosk and their store at that location I was still having a few issues with my phone so I decided to pop into the Akers Mill Sprint store. What a mistake that was!
After having a pleasant experience at the other stores I had a horrible experience at the Akers Mill location. There were more workers than customers at this location and I still had to wait 45 mins for my name to be called for help.
Finally after waiting so long it took them about 10 mins to do something simple to get my phone back up and working. Their attitute was not the best at all. All of the employees seemed to be slacking off while I waited quitely and then when helping me they acted as if they were doing me a favor.
I would NEVER recommend this store and really hope that something will change here soon.

I’m surprised I haven’t reviewed these guys before, but I went in today and was reminded why I don’t go in much.
To begin, Sprint as a whole is great, the coverage and level of service, plus the price, blows away the shitty TMobile I had for years. I’m paying $ 20 less a month and getting nearly quadruple the amount of airtime, data, text, and all the other things that your plan provides. I can also get/​make calls anywhere, whereas TMobile had the coverage of a pillowcase, walk outside it and you’re in a dead zone for hours. So I’m really, really happy I switched to Sprint.
But…this store as a whole is not very good. The first time I came in to buy a phone and sign a contract, it was good, they were busy but I got a very cute girl to help me right away and answered all my questions, did everything by the book, and was very polite. I left with a smile. The next time though, I went in with a question about the built in GPS on the phone, it took three people to answer my question, which turned out to be incorrect anyway, and it took another two visits and five calls to customer service to finally get the right answer, my phone is equipped with GPS and my plan allows for access to it, but I still have to pay to use it. Seems someone should have known that without all the hassle. Each of these returning times above the place was very busy and they just have am employee who greets you, puts your name in queue, then goes back to texting their friends or whatever. The staff that does then go ahead and help those in queue didn’t ever seem very thrilled to do so, like it was a chore.
Today I went in with an issue about receiving texts, the manager actually helped me and was very nice, but I was told it would be up to an hour while they ran diagnostics. Fine. It took less time than that which was a plus, but the girl who brought it back to me could not explain one bit of what they had done, what they found, what was happening, or anything, she just said it was working fine. No explanation or reason, even with a big sheet of detailed data, she wasn’t able to tell me what had been wrong or if it might continue. So I’m left with «maybe* a phone problem, maybe not, who knows? I guess we’ll see what happens.