Dunkin’ Donuts

Really terrible service! First of all, the guy at the cashier did not know what came with the meal until I showed him what was on the board. Secondly, when I was given my food, there were no hash browns so I asked for them and told this woman that I paid for a meal which included coffee and hash browns and showed her the board where it says so. The woman said «Ok I will give you hash browns and you do not have to pay for it». So I said I did pay for it because it was included in the meal! When I asked for the manager, he apologized to us and said there was something wrong with their system. When I asked for the woman’s apology she wouldn’t apologize because she said it was not her mistake! This is not the way to run a business!!! Never again! We like Dunkin Donuts but with staff like that you will ruin your business!

Poor customer service. The lady at the register seemed angry when I asked her a question. The girl getting the donuts was slow. The one who made my sandwich didn’t speak. What’s going on here? I guess they don’t like working here.

The coffee on 2 separate occasions was very weak and tasted more like water. I won’t be back to that D&D location.

I only come here because my kids like donuts and it’s close. After today I don’t think I’ll be back. Can’t even get 2 donuts, a chocolate milk and a coffee right. Amazing. Just amazing.

Didn’t even know the items on their menu. Told them 3x at the register what type of latte i wanted. 15 minutes later, they hand it off saying «plain?» no. Again hand to tell them. Ordered 6 donuts for group to share and had to tell them 2x What kind. Secretly aggregating since I’m always with small children that doesn’t always give me a lot of time

Coffee is not consistent but I can live with it. Love the Boston Crème donuts so it makes me come back. Expect to get your hot food orders come out wrong but if you tell them it’s wrong they’ll make it right for you. You just need to have some patience.

The employees ARE nice but are extremely slow and tend to not understand what is going on!
I normally have to swing by Starbucks in the AM now because they are surprisingly much faster than a 3 person line at this location.

Wasn’t happy that they did not want to honor the 99 cents ice coffee from 2 to 6 today they said it was over but the sign is still up for it. Their donut selection was also seriously lacking.

Nice people, fresh coffee, but the service is incredibly slow. INCREDIBLY SLOW. And there is no need for it. There are 6 people behind the counter and they only have one register open.

Usually, we come between crowd rushes, summertime. Staff is friendly and always with a smile. Unfortunately, the drinks are inconsistent day to day. The donuts are fresh as we do come in the morning. Decent size and sometimes one can lounge and do online work and is relatively quiet.

I have tried this place a few times because it is close to my house, and my daughter likes Dunkin Donuts. This is one of the worse DD I have ever been to in my life. The employees are incompetent, the place is dirty, and the wait is incredibly long. The employees move at a snail’s pace and they have messed up my order more than once.

This location was great when it first opened around two years ago, but it has since slipped in my eyes. The employees at the register have a hard time understanding English, which makes ordering a bit more difficult. The last three times I’ve come here, they have messed up my orders completely and given me someone else’s drink. Their frozen beverages are very runny and not very frozen. The food quality here has always been hot and fresh as well as the coffee.

Awesome dunkin donuts! I am from Chicago originally and love my dunkin coffee unfortunately California does not have dunkin donuts so when I came here I was so happy to have some great coffee served by good employees!

The customer service in here is bar none. Every time I go in there they know how to treat a regular. I don’t even have to place my coffee order any more. They know how I like it and ussually have it ready for me by the time I get to the counter. They welcome me by name. I recommend this place to anyone who will listen. Without a doubt the best Dunkin’ Donuts I have ever been into.

This has been one of the better Dunkin Donuts that I’ve gone to. The staff are very nice and they generally get my order correct on the first try. They are quick to serve, always polite (even when I’ve seen customers not be so polite in return), and their coffee and donuts always taste fresh.
Note: this is NOT a 24-​hour location :)

I hope the owner is reading this review.
I stopped by with two of my children for a ½ dozen donuts to take home and a few frozen coffee drinks.
Very young hispanic gal at counter was talking, continuously, with her friend who obviously came to see her at work. Even as we approached, and their conversation was very inappropriate. She seemed disgusted to see us, she did not see us and then she said, «this is the worse day of my life».
I asked my children what kind of donuts they would like, and warned her to keep her personal life separate from her life at work due to my children being present at the moment.
She threw our donuts into a box, told us how much the donuts were, not «would you like anything else»… When I asked for a frozen coffee, she asked a blonde young man if the frozen machine was working… but it was more like a question. «The frozen coffee machine isn’t working, right?» He agreed and said no.
My gosh, these are rude, vehement children working in this donut shop. They are not trained properly, as there were not very many donuts made to choose from, the machines were broken, they never asked me the correct questions, was not greeted or thanked.
Who needs it? Not me! I would not recommend this experience. Owning one of these Dunkin Donut shops is suppose to be an excellent investment — but not at this level of service.
Mr. Owner — fire everyone there, re-​train new staff, and keep making what people come in for — excellent donuts. :(

These guys are nuts! Only way to describe it. Website still says open to 10:00 PM. I arrived at 8:03 PM; a dozen customers sitting in store eating donuts. One more customer has just left the counter with her order. I walk up and one of the store staff tells me they’re closed! I look at him incredulously, and question him — at 8 PM? He says, sorry. Can’t serve me. Meanwhile, most of the donut racks/​trays have donuts — lots of them.
Can I assume these donuts will be served tomorrow morning to their unlucky customers? Or is the staff going to have a heck of a party tonight? Maybe I should check the dumpster later this evening!
Really, really weird. Store management needs to teach the staff about customer service. But this potential customer — it was my first visit to this store — doesn’t intend to return. I usually like DD — but there are other DDs and other donut suppliers.

It doesn’t get better than FREE! Free coffee here for their first 2 weeks open. Yesterday’s coffee was piping hot and fresh. I’m in a long line now waiting for this morning’s cup. In sure it will taste just and wonderful as it smells. The staff are new but wishing to please. Down 2 staff made the line longer. Guess the 2 didnt want to work Father’s Day. I will be a regular here!

This place just opened. Just what the neighborhood needs: donuts, coffee, and a good place to relax while you enjoy them. The new business has been great and the place is packed. Donuts are fresh and the coffee is also. The current manager is friendly and the staff are quick and ready to serve.
I’ll be returning … a lot.