Comcast Service Center

If I could do no stars I would. Terrible customer service. I have been having issues with on demand, Internet connection, and cable service since December. The first tech who came out was awesome but couldn’t fix the problem he said a bad wiring is causing all the issues and a special tech needed to come out. Three appointments later and 2 months later still not fixed. The last 3 appointments no one showed up. The first one I got a call saying they scheduled the wrong appointment. We make mistakes understandable. The next no one showed no one called. I called multiple times was told someone was on there way and have requested dispatch to call me. Nothing. The next morning i called and got the run around again. Finally someone got some answers supposedly they came and no ome answered but they knocked on a red door. I dont have a red door. Rescheduled once again. thirdappointment 2/​10, no call no show. I call we will have a supervisor come out at 1pm. 1 30pm no one no call. Call again threaten to report to BBB. Guess what a dispatcher calls me saying they can’t make it can come tomorrow. I told him I work someone needs to come now he said I’ll see what I can do and call you back. 5pm no one has called me back and yes I have reported to FCC and BBB. Done with comcast.

Great group or team there at the Rum drive store… they are the only reason I’m still with Comcast Xfinity, cause the company is a rip off… but these guys at the customer service desk, ease the pain and frustration…

Horrible service, they have no customer skills at all, my services never worked. Paying for high speed internet but get snail speed services. Had several calls, no one can get it right including in house service. I do not recommend Comcast.

The worst internet service provider and the worst customer service. It will take you more than 40 minutes to get to an agent and then someone does answer, they are not helpful. I’m talking about the general customer service.

I’ve never been more disgusted with the incompetence of an organization. I cancelled COMCAST on 2÷7÷2015. They picked up ALL of their equipment on 2÷12÷2015. COMCAST sent me to a collection agency stating I did NOT return the modem. I have a copy of the receipt showing that the modem was one of the pieces of equipment that they did pick up. Now I am still receiving calls from the collection agency stating I owe Comcast for this equipment. I have spoken with COMCAST who state there is NO BALANCE DUE and that they have cleared the account.
They state that it will take 30 days for the credit agency to clear their books. They also state that I must drive to COMCAST’S Red Rum Drive location to prove that I returned all equipment and owe nothing. They would NOT provide a fax number or email address so I could send a copy of my receipt. So once again the customer is being inconvenienced because of the organization’s total incompetence and disregard for customer satisfaction.

I’m sure everyone with Comcast has had a complaint or bad experience at some point but I thought it was important to share a good experience as well.
I needed to upgrade my cable box to an HD box and had tried to go through the online interface to no avail. After debating trying to call and wait on the phone for at least 45 minutes I decided to just take my box strait to the Comcast store off Red Rum and see what happened. I walked in and there was no line. Already off to a good start. Dorien at the desk was very helpful in finding my information and getting me setup with a new box. He also explained all the additional things about how my bill would change and went over the new channels with me. I was in and out of the store in 15 minutes. If you are having any issue with Comcast I would definitely consider going to the store first rather than having an hour long phone wait drain your energy and patience, especially if you are just looking to upgrade or change equipment. Much appreciated the service Dorien!

Service was off the entire day and now 10 days later it is off again. Expected to be back on at 12:36 — the same time first quoted on the 19^th. Had fios for 4 years and never lost all three services at once. Have had Xfinity for 7 months and have now twice lost Internet, TV and phone. I guess if I signed up for home security it would be off as well. This Is unacceptable.

As you can see. I like to write nice reviews. Bad words are everywhere. Who needs them.
Cable wars– not for us– 15 years delighted comcast customers.
Here is why: Client care at the office is Alway courteous and obviously recovers very good training.
We upgraded to xfinity system. It has a few draw backs. No lights on the remote– no FF or Rew on non dvr boxes. I called in a service call to tweak the system; their tech arrived on time, was pleasant, corrected a few errors and called into the business office and put us in direct touch with the team debugging Xfinity. Are they vested in the companies success– Sure seems that way to me! CJP

Went in to return my rented modem. It was broken, although I do not know why I was stupid enough to have been paying to rent one from them for all this time. I was suprised that I did not have to wait long and it was simple. It sure beats calling comcast on the phone and wasting an hour of my life.