AOL

I called the tech service that I pay for monthly to help resolve a MINOR issue. I was talking to someone very, very far away. They installed 3 programs { 2 of which I had to pay more for } Five hours later my computer crashed. When I called them to fix the problem I was informed that unless I gave them another $ 49.99 for a one time fix they couldn’t help me. I had lost my whole operating system. Wow. AOL was not able to get my computer up and running again. I ended up having to buy a new computer. I have been with them for 17 years. I am now only using them for their FREE email. The AOL of the past is gone. I will never again recommend them to anyone.

A long time ago AOL was the way to go. Little discs would come in the mail advertising free trails of the latest update.
With it my computer would fail up the AOL servers and I cold search the web, go into talk rooms, instant message friends an read emails. All at speeds so slow.
I remember saving things to do during uploads and downloads. Things like make dinner. stll not done? OK eat dinner to… still not done? Call my min…
I still have an AOL email account. I use it for family stuff. It’s just easier then changing it. it’s OK and does its job but that’s all I use AOL for.

I’m probably dating myself, and losing any vestige of coolness I might have had, but I think Aol is A ok. I cringe when I think of how long I’ve used it, let’s just say that I began on it in the era when folks still had to pay for the service. As friends and family moved on to other providers, I remained loyal.
I’m happy to say that I’ve not experienced the malware and viruses that other reviews have mentioned. And for the most part I like the news and lifestyle pages. They seem to change formats and features frequently now, usually not for the better. My only complaint is with the app, there are times that you can’t get to your mail without deleting and downloading app again.
I don’t mind when people give me a sideways look when they see that I still use it and am not a senior citizen. It has kept my online life safe for many years, and it’s easy enough for a dullard such as me to use. As others have stated, my address has not changed so contacts can always find me. And I dread having to come up with a new one that would more than likely contain one or more numerals. 3.25 old school Aol disc Unilocal

i am very frustrated with aol. when i try to log on they try to get my mobile phone #. when i don’t submit the phone #, they make me log on again. it should be an option to use your mobile phone not a requirement. i have also had problems with the email freezing or not accessible. not a good email service.

THE ONLY reason I still have AOL is because too many people (business) have my email address (over 1,000) but it’s level of efficiency wanes daily and your inability to even open a news break without it flashing an «Oops, our server is experiencing a problem, we’re sorry try back later» is beyond unnerving. They ask to open anything that requires a download to have access to all my email friends and contacts which is none of their damn business. Will be looking for a way to slowly cancel my account and wind it all down by year’s end.
*Not a recommended carrier for emails or news at all!

Three days ago my email began spamming old contacts. It must have been hacked so I called and they advised I change my password. I made it impossible, yet the next day it happened again. I called and asked what to do, and they didn’t know. I thus cancelled my account which they said would prevent any outgoing or incoming mail.
Even with a cancelled account it is continuing to spam all my old contacts (this includes admission offices, old coworkers, business professionals, friends, family members). I am trying to prevent any future embarrassment and spreading of this virus and thought canceling my account would end it, but it continues. This would never have happened with gmail or any other reputable technology company that knows what they are doing. I am considering legal action as my screename is cancelled yet it is falsely emailing people as me.

Just spent half an hour trying to get through to AOL as we are moving and need to cancel the access fee every month as we are going to an internet bundle. This is obviously what most people do at this point, but we got cut off, we went to live chat and were told we have to do it in a phone call, then the customer service agent kept trying to sell us on the plan even though we’re going to be paying a whole lot more for the bundle of the new area makes no sense at all to keep it, and on and on. Then they said they would have to cancel immediately and could not cancel on the moving date we gave them. So we have to go through all of this again next month. Ridiculous awful customer service. Will think about closing the account entirely.

poor service — agents not enabled to resolve problems or deal with customer service complaints — I sent out 100 emails and had my account flagged — which meant I was thereafter unable to send emails

I first started using AOL in 1995. I’m a slow adopter, so I stayed with them until two years ago when I finally switched to gmail. I cancelled my AOL by phone, telling them to stop both the basic $ 11.99 monthly charge and the «add-​ons» for voicemail that cost $ 13.90 per month.
Doing my taxes this year, I noticed that I was still getting billed for the «add-​ons.» I called AOL and asked for them to refund the $ 264.10 that they had charged me after I cancelled the service. They said that because the documentation I signed for cancellation dictated that I contact two different entities, my failure to make the second call meant that the charges were valid. I explained that I never saw documentation since I followed AOL’s then current instructions and cancelled by phone; also that iI could not possibly use the add-​ons because I didn’t have the underlying service. They were, in effect, charging me for gas though I no longer had a car. In the end they offered me a refund for two months’ charges, then three, and finally four. But that was it. They kept over $ 200 in phantom charges.
My advice is not to use AOL at all. For your money you will get substandard services, and they will do all they can to bill you for anything extra that they can. And after you cancel, they will find any way they can to keep taking your money.

This has the be the mecca of all AOL offices. It’s a corporate park that promotes working hard, having fun, and enjoying a quality of life. There’s a gym, basketball court, baseball field, outdoor volleyball and fun scooters to help get you around the office. I was working onsite and the employees are all super helpful and friendly. I have nothing bad to say :) They’ve created a great working environment!

you cannot use hughes net with aol and i am told by hughes net that aol will never fix the problem. dump aol– the worst of the worst. technical support in romania even requested my social security number, and cannot even understand your problem.
they should lose their license!!!

I have never experienced such poor level of customer service in my life. I am utterly flabbergasted. Customer Service reps need training on listening, tone and deliverance. I know they may not care to be working for the company but they should act like it as their contact with customer’s is the face of the company.

LEGENDARY BAD SERVICE and poor treatment of their customers. Lets hope they go bankrupt soon.

I am one of the few still using AOL — but before you start hating on me, I use it as a secondary Internet provider for two specific reasons.
1. Due to a business arrangement that necessitates I provide simple Internet access to someone in another state. I get 7 screen names, they get one of the spin-​offs.
2. Occasionally I do a small amount of bulk emailing (it’s to newspapers, not to all of you nice people), and I am cleared for this on AOL where they euphemistically refer to bulk mailing as «White Listing.»
So, at $ 12 bucks a month, they’ve had me for years and will continue to have me for the foreseeable future.
Their tech support sucks the big one. Apparently The lovely tech support people in India have decided that all Americans are stupid enough to believe them when they tell you that you need to reformat your computer or uninstall and reinstall AOL if you have even the slightest problem.
The program is huge, so I use it as little as possible. But for the technologically challenged user, or the occasional bulk mailer like me, AOL is reliable and works well.

I guarantee you will need this, even if you don’t know what AOL is:
AOL Fraud Dept: (800) 307‑7969
Because, they will get you. Somehow. Someway. One night, you’ll wake up and find you’ve wet your bed, and there will be an AOL invoice strung to your big toe, as if these fuckers owned your Donald Duck bedsheets. (That was just an example, and not a personal account. Everyone knows I have Mickey sheets…)
So, they mail me a bill for AOL. I’ve never had AOL. AOL sucks. I’m Asian. I know ALL about net connections and computers and Dragonball Z.
I call, get customer service, tell my story, get transferred to billing, tell my story, then finally get transferred to fraud, tell my story, and feel like I’m being accused of stealing their useless service. STOP ASKING ME FOR MONEY!!! Don’t sic your damn phony credit dog on me!
Then, there’s that customer rep who ACCUSED me of lying (but very slowly because he stuttered. Not to slight his condition, but it prolonged the conversation unnecessarily. Also, he’s a bitch.). What kind of customer service is this?!
Burn. In. Hell.