Penrose Cleaners

I loved this dry cleaners before it changed management a few months ago — it’s super convenient for parking, and the lady at the front was always so friendly and helpful. Once it changed ownership though, they immediately hiked up the prices, and the service is not even close to friendly. Pass.

Been going here for at least 2 years now. Men’s dress clothes, jackets, and ties are consistently clean and pressed nicely. They respect requests for starch levels and can fix buttons, tears, etc. The woman working is friendly and remembers your name after a couple trips. Clothes generally default to 3 days but you can ask for something faster.

The lady that runs this place is always very friendly but it generally takes 3 – 4 days to get your clothes back. They do seem to always want to go heavy on the starch — does anyone really use starch still these days? Overall, a decent cleaner for the area and if you live on the Pike it is certainly convenient with free parking in the garage for less than an hour.

Do not go here.
My previous cleaner on Columbia Pike closed and I decided to support this new business in Penrose Square since it’s so convenient. Unfortunately, convenience does not equal quality. They ruined two pieces of our clothing. First, one my wife’s favorite dresses came back with several holes and bleach spots and was unwearable. The owner said it was a disgruntled employee who was to blame. They reimbursed a small part of the cost of the dress. This should’ve been our clue to try another cleaner. Unfortunately, we didn’t heed the warning. Recently, I brought my wedding suit in to be cleaned. It came back with a small hole in the arm. When I brought it to the owner’s attention, she became very defensive and began SCREAMING at me that it was not their fault. It was. If the suit had a hole in it at my wedding, I think it would’ve been noticed.
Yes, I know… Fool me once, shame on you; fool me twice, shame on me. Don’t be the third. There are plenty of cleaners in the area. Go somewhere else.

This shop has an ‘in by 9, out by 5 same day’ sign on their front window. I previously brought some shirts to get laundered at 845am. I was told I could not get the shirts that same evening. I settled for getting them the following evening.
I just went back this morning (Wednesday) at 915am with some shirts that I need for the weekend for an out of town trip. I was not expecting to get my shirts by this evening (as I did not beat the 9am time), but I did expect to be able to pick them up tomorrow after 5pm. The lady asked if I wanted them back on Friday or Saturday. That’s 3 or 4 days later! I explained I needed them for the weekend, and asked if I could get them on Friday morning. She told me ‘No, Friday after 5pm’
I won’t be back to this dry cleaners. I don’t see how they can post the ‘In by 9, out by 5′ sign when they have no intention of honoring any such thing.

I tried their boxing service for shirts (for traveling). DON’T BOTHER! Shirts came back wrinkled and poorly folded.
I paid extra to get this? Anyone know another cleaner in the neighborhood that will fold shirts for traveling?

I recently took a pair of jeans in to be hemmed and thought this place was decent. It took about five days (though I said there was no rush) and cost $ 13. The people who worked there were very friendly. There is free one hour parking in the lot behind the cleaner.

Penrose Cleaners are the only cleaner I use from now on. I’ve tried others in the area and none can compare. Be prepared to pay a pretty penny when using their other cleaning option that they offer in which i was referring to in other post. Other wise if looking for regular clean and press the prices are just right and service is friendly and quick.

I live across the street from Penrose Cleaners, so for me, these guys are an incredibly convenient option. That said, I will continue to drive back to use Penrose even after I move out of this part of Arlington in August ’13 because in the 6 years that I have lived in the area, I have not found another dry cleaner who delivers good service as consistently as Penrose.
In what at this point is easily 100 visits (I have all of my dress shirts laundered and pressed here after each use), I haven’t had a single button broken or a stain that would not come out. That’s impressive.
Contrary to what other reviewers have indicated, I actually think the prices are pretty good — I think I pay about $ 1.50 per laundered/​pressed shirt. I’ve also not experienced any issues when I show up without the ticket — in fact, I think I’ve only remembered to bring the ticket in on 2 or 3 occasions out of 100+ visits.
Final point — if you’re traveling, try Penrose’s boxed shirt option — it’s more expensive, but they do a nicer job than any other cleaners I’ve used in the past.

My clothes still look great and are always ready on time. However, you need to bring your slip with you, otherwise you will be overcharged. Also, there are no printed prices. I wanted to ensure that the prices were not different for men’s and women’s clothing, which is illegal. The owner told me she could write it out for me. I’ll find somewhere else to take my dry cleaning.