Mr Tire Auto Service Centers

This place has awful service and I do not recommend going to this service center.
I called ahead to make sure my car could be inspected at a reasonable time for the State Inspection. I was told it would only take 30 to 45 minutes and that not a lot of cars are currently scheduled. I dropped off my car at 10 a.m. on a Monday and as soon as I asked how long it would take the guy replied «Oh we have like 4 or 5 cars ahead of you so it’ll take awhile.» Despite calling just 30 minutes ago I told him he said it should only take 30 – 45 minutes, but apparently a fleet of cars arrived before I did… hmmmm doubtful.
Anyway, I get a ride back to my place and expect the car to be finished within 2 – 3 hours. I call back and get the same response «Our guy has it on his list next, it’ll be finished today.» Well they didn’t finish it till the next morning 2 ½ hours after they open. Best part is I called at 8 a.m. the next day and asked if my car was finished and he said «no it will take some time for the inspector to look at it» I didn’t even mention my name or my car and that was his immediate response. As soon as I mentioned my name he said it was the first one on the list but the inspector hasn’t shown up yet.
DO NOT GO TO THIS PLACE. FIND ANOTHER MR. TIRE SERVICE CENTER. THIS PLACE IS A JOKE!

Mh… so the reviews I saw here were quite disappointing but I think there must have been a change in management at this location, recently because my experience was actually good! So here is the drill. Over the weekend I got a flat tire coming back from a place in the country. Living quite close the Mr. Tire location on Lee Highway I decided to take my car there. I made an appointment online and was received cordially on Monday morning at 7:30 am. The news were not good… It turns out that I had to replace not only the damaged tire but the other three too because they were close to their final product cycle. The guys at the store took the time to show me and explain to me that this was needed for safety reasons, especially because we are soon entering the winter season. Jimmy ordered my new Michelin tires and had my flat one replaced with the spare in the trunk, so that I could go on with my day. Around lunch time my order had already been delivered. I was thrilled to hear that! When I got to the store, Kristoff, the store manager was there. He welcomed me and had all the 4 tires replaced with brand new Michelin in about 1.5 hours! The price of the service was manageable and I was given instructions on how to get a 70 $ rebate. Mr. Tire at this location is lead by a group of young professionals that are passionate about their cars, as well as client service. Also, it’s not just about tires. Practically, this is a one stop shop for all you need for your car… If you go, you won’t be disappointed! What made this a good experience was the availability of staff, their willingness to explain to me best practices and differences between a product and the other and the quickness of their delivery. The mechanical person that performed the tire replacement even came to me and gave me tips on what to do next time I get a flat tire. He was super nice and helpful. When I got on the road again my ride was as smooth as it can be! Good job, guys! In 6−7K miles or so I will be back for my rotation and oil change!

My dad brought our car in at 8:30am for an appointment for an oil change. Was told it would take an hour. Car was not ready until after 10:30. Will not use their services in the future.

I was in shock, I was a walk in customer and I had to replace all four new tires and I received help immediately, not to mention great staffs, friendly and kind especially Kristof (Sorry if misspelled) I’m definitely coming back great service!

So my day started terribly — I had a flat tire and needed it repaired immediately! I just moved to Arlington and googled the closest tire repair shop to my house… luckily I came across this great place! The staff here were very helpful and got my tire fixed within an hour!
I will definitely come back (hopefully I don’t need to though) and I highly recommend them!

Needed 4 wheel alignment. Jimmy took us in the shop to examine the tire wear and explained how the work would be done. Completed on time for price quoted. Jimmy was very helpful and fair.

Needed an emergency tire repair, and they were the only ones in the area with the correct tire, and fixed it up within an hour. In and out with no fuss, great experience.

Disappointed. Got a nail in my tire and saw Mr. Tire had a coupon for a free tire repair. I went online and booked an appointment. That worked absolutely flawlessly. While online, I looked at the reviews on Unilocal… these made me a bit uneasy. I still kept my appointment. Was greeted nicely at the desk and info taken. Showed the coupon for the free tire repair and then was told that the *free repair would require a balance of the tire again. Uh oh, now a little alarm was going off in my head… but ok. I then showed him a picture of the nail in the tire and was immediately told that per company policy they could not repair damage in that location. He did have a handy dandy graphic showing the policy. I showed him a second picture of where the nail was… nope, he refused. I could pretty much guess what was coming next… the new tire sale pitch.
I politely thanked the man for his time and ran out of there.
I drove directly to a service station a half mile down the street where they repaired the tire, no required balance and was out in 10 minutes.
My lesson learned, don’t go to a tire place unless you want to buy a tire. If you want it fixed, go to a place which dosent sell tires.
Oh yeah, there seem to be some gal that tags onto the bottom of every review for Mr. Tire, please don’t bother, I won’t call you, no need, I found another place. Thank you.

These guys are con artists. I went to them for a basic oil change two times. Both times they tried to con me into paying thousands for «broken» or «leaking» parts. I told them to piss off and found another mechanic to check what they had said was a «leaking shock». Turned out there was nothing wrong and the car was in perfect condition. I am never going to Mr. Tire again.
DO NOT TRUST THIS PLACE

Wonderful service here. One hour service to install new tires.
Ordered tires immediately. Very friendly.

Friendly service when I called to schedule appointment, and in person when I arrived. They fixed a problem at no charge, even though the tires had been replaced elsewhere, and the wait was not bad at all. Very pleased with the service!

DO NOT GET YOUR BRAKES DONE HERE!!! I have had to bring my car back three times to fix my brakes which were working fine before they recommended new brakes. Now my brakes constantly squeak and they won’t refund me or correctly fix the problem. #mrtire

I had all 4 tires of my car installed at this location, followed up by a couple oil changes. No complaints on my end. The servicemen that have attended me are friendly, approachable and provide positive feedback on anything that needs attention on my car. I am down 11 months with my tires and have not had any problems. One time last year, I was not satisfied with an oil change due to wait time and not told about the additional long wait time and Carlos, one of the managers, (I think that is his name) called me right away to apologize and see if there is any way they can improve my dissatisfaction.

This was my 2^nd time going to the Mr Tire on Lee Highway. I had a great experience both times! The first time it was a little bit of a long wait but I did walk in without an appointment. Today I went it, also without an appointment, in the middle of a pretty big snow storm. I had a flat tire and they fixed it for me within 30 minutes. I enjoyed chatting with the manager while I waited. They made me feel very welcome and explained every step to make me comfortable. I work in the customer service industry so I greatly appreciate businesses that also value treating their customers well… that is how you gain returning customers and continue to grow your business!

Just after I dropped off my car to install new tires, they called to tell me that I needed thousands of dollars worth of repairs to my brakes, which had recently been checked by the dealer and no problems found. Very hard sell, told me brakes were unsafe, etc. Then they took 6 hours to install the tires, which should take 2 hours max. Will never go back.

I guess I should’ve taken their overall two star warning as a sign.
Same old story. If you’re a female, avoid this place like the plague bc they WILL try and up sell you. I went in for an oil change and they recommended I get 3 different kind of «flushes» (totaling about $ 400) and 3 new tires (113 each, but I would be a FOOL if I didn’t purchase the road protection plan for each tire bringing the cost up to $ 128 per tire). I was advised that since I «needed» three tires, I should probably just get four. So I walked in for a $ 35 oil change and they wanted me to walk out paying upwards of $ 900.
But there’s more! I asked to have my vehicle inspected. I had a cracked taillight on the back that was visible to anyone with eyeballs. The light worked, and the casing was in tact, but there was a visible crack on the side. They proceeded to give me the entire inspection even though they knew upon walking up to my vehicle and LOOKING AT IT, that they weren’t going to pass it. TERRIBLE customer service. When I inquired as to why they would do this, they told me they had «already scraped off the inspection sticker» and «by law» had «no choice» but to go through with the entire inspection. I guess they walked up to the drivers side with their eyes closed, and that’s how they missed the crack in the tail light? Regardless. After rejecting their suggested $ 770 of extra repairs, only taking the oil change and getting into my car with the newly failed inspection sticker, I noticed that I still had my ORIGINAL inspection sticker firmly in place. No one had scrapped off anything!!! Yet another lie from Mr. Tire. So now my vehicle is equipped with a rejected inspection sticker right next to an inspection sticker that still has about a month left on it.
Oh. They preformed this «official state inspection» without asking to see my drivers license or vehicle registration, or any proof that this vehicle actually belonged to me. So I guess they only follow the laws that they find to be convenient for them.
Great jobs guys! Great customer service! Great attention to detail! I’ll surely be back! Can’t wait to spread the word about your A+ service! #sarcasm.
It should also be known that while i ALWAYS check Unilocal,I’ve maybe written one or two reviews. The experience I had today was so awful, I felt I needed to warn the masses. You’ve been warned.

Usually limit my posts to restaurants but service here was too bad to ignore.
Stopped in at 4pm for alignment, asked to come back at 6. Was told at 6 that it would take 1.5 hrs, which seemed unreasonable. I could have come later or the next day. Killed time until it should have been ready only to find that it would be another 30 min since none of the mechanics «saw the work order.» Couldn’t be sure that a mechanic wasn’t blamed for the service rep but there was incompetence somewhere in the chain.

I’ve been taking my Mini & Mini Clubman here since 2009 and have always had efficient, polite and excellent service. They are my first call when I have tire issues and saved me a bucket o’money compared with going to the dealer for a replacement or repair. Good hours, friendly techs, even a specious & clean waiting room.

I’m a fan. I’ve been here twice and the experience has been nothing short of exceptional.
Came in the first time to buy a rarely-​found tire. They got it within two days and for a great price. Installed professionally and on time.
Second visit was due to a nail in tire. They told me right away that the tire could not be salvaged and proceed to get me a new tire and install it (that same day). Did not pay anything as they had intelligently sold me on the tire warranty.
All staff is courteous and I wouldn’t hesitate to bring my others cars in for service.

Caught them in a lie, and they didn’t have answers after.
I brought them a quote from a local competitor for the same exact tire offered at Mr. Tire. On the phone they said they would beat it by $ 10/​tire. When I arrived, the story changed.
«We’re beating their overall price.» To that, I showed them why they weren’t. The local competitor was $ 22/​tire cheaper, but because of a manufacturer rebate I wanted to take advantage of (completely nothing to do with Mr. Tire), I was looking to buy now.
«The price quote would change at the competitor if you removed road hazard. Ours is the same price regardless of if you buy road hazard or not.» To that, I told them I am confident they are wrong, and I’d be happy to get a new quote without road hazard included.
What was their response to this? «They’ll probably write you up a quote just so we’ll have to do it for less. Why are you even here?» Uhh. isn’t it obvious that I’m looking for the best price on the exact model of tire I’m asking for? The attitude of this guy was unreal. I told him I don’t want to do business with him and left.
I caught them in an outright LIE to swindle me into thinking their price was better, and when they realized I wouldn’t be just another gullible victim of their pressure ploys, they immediately looked for any way to change the reason for why they couldn’t compete on price — something they assured me of over the phone.
I hate wasting my time, and I hate dealing with dishonest people. But I’m so glad I found out what I was dealing with before making a purchase here. These guys will never get my business.