Dinette Design

Just following up to my review from Feb. 26. I still do not have my furniture and the managers do not return my calls. The credit card company would not let me out of the contract so I’ve had to lay out $ 1,759 since January with no furniture to show for it. Warning: do not purchase anything from Dinette Design. They are complete crooks.

HEY! YOU ARE NOT THE EXCEPTION. DO NOT SHOP HERE. I read the reviews at the last minute and thought to myself «maybe he’s gotten better at his business» … NO! Mo is absolutely disorganized and a terrible business man.
OMG — I wish I could give this place NO STARS!
READ THE BACK OF THE CONTRACT/​DELIVERY ORDER. The contract has a lot of holes in it but it does state at the bottom that there are NO REFUNDS. We called the next day to cancel the order after reading the reviews. Especially because he couldn’t commit to the delivery date he gave us. He threatened to sue us so we did the same. Because of our threat, he promised to get the couch to us on/​before our delivery date. We had to use a lawyer friend of ours to get him to deliver on time.
BTW.they delivered it in an SUV and had a guy who can barely lift the couch put it together (he needed help from us to get it inside). When he put the couch together, he asked for a butter knife because he forgot his tools. He also had a fight with his wife over the phone.
UNPROFESSIONAL group of people. ALL OF THEM. SAVE YOURSELF the time and the headache. You can definitely get something better… don’t settle for this BS. We were tired of looking for couches so we settled… and now we are stuck with it. We have a good looking couch but I don’t see it lasting long. I wish I didn’t sign that delivery order.
They delivered our ottoman a week later and tried to give us the one on the store display… in it’s place. We refused to take it.
This establishment is the worst.

Unfortunately, Mo and Damon have never been honest or dependable for me. We made a large order with a promise of 4 – 6 weeks delivery and after almost 6 months, we only have 2 of the 5 items with no ETA on the others. If you can haggle with them in store for something that you like and see, then maybe undercut them extremely, but definitely DO NOT ORDER from them. I would never recommend anyone to go to this place. If you do order anyways, remember to read fine print on their contract and do not pay over 50% up-​front.

This place is a total nightmare!!!
I ordered bar stools two months ago. When I call, they promise they are on the way. It’s an obvious lie, since they don’t bother asking for an order number. They are just trying to make me go away.
So I keep calling, and they are dodging calls now.
One sales woman I spoke to yesterday noted that what I ordered was on back-​order. She say’s I’ll ahve to pick something else. I said, I want a refund. Then, ‘we’ll call you back’. Guess what… They won’t. They never call back.
I would never buy from this place. Honestly. Save yourself the headaches, and go somewhere else!!!
UPDATE: STILL WAITING ON THEM TO REFUND MY MONEY!!! THEY ACT LIKE IT TAKES A NUCLEAR SCIENTIST TO PROCESS THE PAPERWORK, AND THAT IT’LL BE COMING ANY DAY NOW. IT WON’T.

$ 1,000 bar stools promised 4 – 6 week delivery.
Every 2 weeks got a new reason for the delay (at the warehouse, will ship this week, stuck at the Canadian border (I now assume the ‘warehouse’ was in China where the stools are made), yada yada yada. I said ‘cancel’, they said «10% discount» for the delay, so I did not cancel.
Arrived after about 14 – 15 weeks. Asked for my promised «discount» (it was in writing via email), was told it was a «credit». I don’t need more bar stools. Swapped a couple of emails but they quit answering them (last 3 over a month).
Sent and email to Ballston Mall Management (John) detailing history. John went to Dinette Design, talked to staff, and, short version, I got my check about 5 or 6 days later (‘will be here this w/​e’, «I’ll pick up Monday», ‘must have sent it back’, ‘will be here Tuesday’… AND IT WAS!)
The bar stools are great, btw. (I did have to disassemble 2 of the 3 and reassemble them because the swivel hardware does have a specific direction to be installed.)

Update: I received my stools today, after two and a half times the amount of time we’d been told. They magically appeared in the store the day after we disputed the charge with our credit card company. They are beautiful and feel solid, but we won’t do business with the store again.

I had been shopping my fanny off – up and down Leesburg Pike, Crate and Barrel, Ikea and even craigslist – for a deal on a modern style sofa that would convert to a bed that wasn’t a futon (not that there’s anything wrong with that…). I was surprised to find it plus a matching loveseat at the sad little mall near my office. Especially at such a great price.
I almost didn’t buy it because of these Unilocal reviews. But my experience was different and very positive. After stopping back and asking for measurements, I bought the floor models on Thursday and they were delivered as promised on Saturday.
I was a little uneasy signing the «as-​is, no return on floor models» release at time of purchase. What if they were damaged prior to delivery? So the sales person just said skip it and sign when you accept delivery. Sounded reasonable to me. And so I have my weekend to relax and enjoy my great new living room.

To save yourself a lot of frustration, aggravation and money, Do NOT purchase anything from Dinette Design in the Ballston Mall in Arlington, VA. The owner Mohammed and the store manager Damon are rude, dishonest and unreasonable people to deal with.
I purchased a love seat and matching sofa from Dinette Design. The loveseat and sofa were delivered at different times and months later than we had been told. As a consumer, I was concerned about the delivery or lack thereof since we had paid in full, in advance. Damon told us that if we paid in full, in cash, than he would give us a much better price and free delivery. Foolishly, we trusted him. When the sofa was delivered, weeks after the love seat had been delivered, it did not match the love seat at all in color or fabric. It was not leather, but a very cheap vinyl material. I have called the store numerous times and not only are they non-​responsive, but treated me, their customer in a very unprofessional and rude manner. Damon had the audacity to hang up the phone on me because he said I called to early…9:15AM? Within two months, the seams of the sofa began pulling apart and the stuffing began bulging out. The frame on the sofa also became loose. Dealing with Damon has been a nightmare. He clearly is not willing to rectify and resolve this problem at all.
Once again, I cannot stress enough that you should NEVER step foot in this store. This is an establishment is run by people who lack honesty, credibility and DO NOT stand behind there merchandise whatsoever.

If I could I would give this business NO stars as that is what they deserve. I went into this store on the recommendation of a friend and I was interested in using a local store to get barstools for my newly renovated kitchen. The story is very long to go into here but the main point is that I ordered stools in May that never came. in July the manger was nice enough to offer to let me borrow a set of stools until mine did but by Sepetmber mine had still not arravied so my husband ordered from somewhere else and I returned the stools on September 8^th. On September 9^th I spoke with the owner Moe (for the first time) and since then he has never done anything but lie to me, my credirt card company and the BBB. One of the stools was damaged when I returned it to the manager and I told him so. I told them I thought it was a manufacuring issue b/​c my very small daughter had stepped on the rung to get into the stool and it snapped. He was going to charge me for it which I accepted, not excited about it but accepted. I never asked him for a full refund (which he will tell you I have), only for the baance due after a 20% restocking fee, though he really had nothing to re-​stock since my stools never came in. For over a year I have been trying to get a refund of some kind from him that he himself promised me on 9÷9÷11. I am out over $ 500.00 and am assuming I will never see it again as he always dodges me when I try to get my money. It is sad that there are people out there like this who are willing to screw over the very people who wish to support their stores. Do youself a favor and do not even walk into this store!!!

Stay away! My friend just blew $ 7,000 on brand new furniture, and despite over a month’s notice, not a single piece of his furniture was ready on the scheduled day of delivery.
This place is seriously sketchy — mark my words and take your money elsewhere.

STAY AWAY FROM THIS STORE!
I placed a $ 500 deposit down for a section, which I decided just two days later not to get. I requested a refund of my deposit and both the manager and the store owner gave me the run around for an entire month! I finally caught the owner at the store and adamantly requested my refund. He then carried on as if he was very glad to process by running my Visa and issuing a refund to it – only to find out through my bank that no credit had been issued to my card. After investigating my claim, my bank immediatly refunded the amount that I had placed down as a deposit.
Save youself some trouble and stay away from this place. You will be glad you did!
Darius

We went to Dinette Design on our way to dinner (a planned visit to the store) because it is in a convenient location (Ballston Commons). When we arrived to look at chairs, the person working was eating his dinner and didn’t even acknowledge that we were in the store until we had to ask a question. I felt like we were interfering with his dinner (which we were but we also were the customer). Not a good first impression.
The selection at Dinette Design is good and, for the most part, the quality is adequate. We purchased two chairs for our high table in the kitchen. Ultimately, we are pleased with them as they are of a good quality. The legs are welded and strong — no screws, which is what we were looking for. We were told the chairs would be in-​store in 2 — 4 weeks. After 3 weeks I called and got what ended up being a series of run arounds. After 6 (yes SIX) calls (allowing for a day or two for them to arrive) of being told «they will be here Friday», I finally spoke to the owner who SWORE they would be here by a certain date. Yet again the chairs were late. We actually went in to cancel the order and demand a full refund and lo and behold — they had just arrived. They were delivered two days later (I’ll give them the process of checking them in to the store). We like our chairs but beware of delivery promises. If you’re not in any hurry (I think 2 — 4 weeks is reasonable since they were made in Canada) it’s okay. We waited a full 8 weeks. We wanted to have them in time for some visitors. That didn’t happen.
We won’t go back there. There are too many places that carry products of equal or better quality at a comparable price with great customer service.

As far as selection of dinette-​sized tables, this is the place to go. Compared to other furniture stores, where the tables barely fit into your entire shoebox-​of-​an-​apartment, these tables both fit your apartment and your budget.
That said, the value doesn’t appear to be spectacular: the tables are made of cheap (compressed) wood and definitely don’t appear to be made to «last». Some of the pieces are half-​stylish, but most are pretty standard.
All in all, convenient to the Ballston area and decently priced with a decent selection, but nothing to blow you away.