American Wireless

Worst experience ever. I had an iPhone 4S, and I had it connected to Net10. I disconnected it a few months ago and came back to reconnect for my sister. The guy set up the plan, made me pay and then said the phone wasn’t connectable. Didn’t do anything to assist the situation just said he couldn’t do anything. Now I have a net 10 plan and spent over $ 90 for no reason. Do not recommend
I lived in Arlington, VA my whole life. This is about the Ballston Mall location. I recently moved to South Carolina but yes this is about your store so I will not be removing my review.

My phone was severely cracked for about nine months, and I finally decided to get it fixed. I went to American Wireless because it was close and I noticed their «cell phone repair» sign. I wasn’t sure what to expect, but I definitely was not expecting the AMAZING service I received. Hugo was working, and he was so kind and helpful. He fixed my destroyed phone in just 40 minutes! I am definitely coming back here for all of my phone problems. Thanks, Hugo!

I’ve had really good luck with this place.
I DO NOT have service from American Wireless, however the older people in my family do. I was able to pick up 2 Metro PCS «phablets» for my mother and aunt, for $ 200 altogether. Along with a $ 50 everything plan which is perfect for seniors who are just learning how to use a smart phone. This definitely saved me big, because I was sure was about to buy them 2 iPhone 6 Plus’s along with an AT&T contract.
We brought several phones here in the past. They were able to flash all of them. The customer service was very nice. However some of the customers here are less than desirable. They are rowdy, rude and inpatient and just plain «ratchet». I realize the staff here deals with a lot of BS.
They’ve always been extremely nice to me and the family members I bring in. If they do not think they can fix the problem they usually let me know and a realistic with results. This is very nice and I appreciate the honesty.
Yes I would definitely come here again. Also if you were looking for a cheap reliable service for a teen or elder, this place is worth checking out.

Classic bait and switch! Their website,
, clearly shows that the company will unlock an iPhone for $ 59.99. I was in the neighborhood and decided to have my iPhone 6 unlocked. The store person looked at the website and confirmed that it belongs to the company. He then text’d «his boss» who responded by writing that the cost to unlock an iPhone 6 is $ 149.00. I left.
Do not try to have an iPhone 6 unlocked by this company.
Next stop, the Federal Trade Commission where I’ll notify the FTC of this issue.

The customer service was great I was in and out with in 20 min any and everything i needed to know about my phone they helped me out with caz k Wilson is a great manager he has great customer service skills I love doing business with them it’s like your at home

Pro: American Wireless fixed my cracked screen in 30 minutes. A few weeks later, still seems as good as new. Con: they also tried to con me on price. I walked in, and the woman behind the desk says it’ll be $ 120. I truly rely on Unilocal and saw another person say they got their phone fixed for $ 80, so I said «I thought it was $ 80.» The woman has me hold on while she texts her boss (supposedly). A few minutes later, she agrees to $ 80. In all likelihood I could’ve bargained her down more, but, I just wanted to be able to use my phone again.
If you negotiate, this should be a decent place to get your phone fixed.

I went there to repair my Ipad. There were two guys there, one was busy with who knows what, the other was helping someone pick out a cell phone. I waiting for quite a while before someone even acknowledged my existence. Not a good start. They repaired the Ipad, looked good as new, but then six weeks later the new screen separated from the Ipad. Went back to them, they told me the warranty was only 30 days, didn’t even look at the Ipad, didn’t even seem interested in telling me how much it would cost to fix. Bad customer service, bad work, and don’t stand behind it.

I drove over my iPad and the glass was completely shattered. Oops and mortification. The guys at American Wireless are miracle workers. They replaced it in 30 minutes and my iPad is better than new. Thank you!!!

Got two iPhones unlocked there and never had a problem. I drop my phone off, go to Macy’s come back in an hour and good to go.

This store is at the height of shadiness. I went in to get a blackberry charger and was given a no-​brander. I didn’t really care since I really need to charge my work phone before it died.
I went home and plugged it in. The charger light turned on and I carried on with my business. Hours later I found out that my phone had died. Apparently the charger light going on is no indication of it actually charging the phone, but that it is just plugged in.
Since I have no use for a charger that doesn’t charge, I went to return it. As I went to exchange it I saw four people sit around the service desk doing nothing directly towards being serviced: one guy was on the phone talking a Mexican service center, another family was just sitting there looking at me looking at them, and a third guy was talking to the store clerk about the Black Eyed Peas. Seeing as the service guy was busy talking about the rumors of Fergie leaving the group he was too busy to tell me that he would be with me in just a moment. So I waited for about five minutes.
When I spoke to the clerk about my problem his only response was «No returns, only exchanges.» Because I no longer sought business with this establishment I asserted that I did not want another charger, I just wanted a refund. As the first clerk was about to repeat «No returns, only exchanges,» a second clerk interjected: «Just give him blackberry charger.» And he reached into a bin of random cords and pulled out another blackberry charger. It looked name brand and I wanted to leave so I took what he gave me and left.

DO NOT BUY ACCESSORIES from them! I was in a rush to get a bluetooth since my old one died suddenly, and they sold me an LG one. I wasn’t happy with it due to low volume and tried to return it in less than 2 wks, brand new. They wouldn’t accept any returns OR give store credit for the return. Ridiculous! And I found out the headset is $ 10 on Amazon, but they are selling it for $ 30 (that of course is my fault being in a rush to buy it).

This place was great! They know what they’re doing and they’re really helpful. I tried to replace my screen myself but apparently bought a digitizer for the 3G instead of the 3GS. When I brought it to them the next day, he knew what the problem was right away and fixed it in less than 10 minutes. When we also realized that my speaker was damaged, he offered to fix it at a very reasonable, discounted price, and that also took less than ten minutes. It was fast and helpful service and now my phone looks and works brand new! I would definitely recommend them for iPhone repair!

Can I give zero stars? If so that’s what this company deserves. WARNING… STAY FAR FAR AWAY from this place! I drove over 1.5 hours to their store with the promise that they had the Blackberry I wanted instock. for their Boost $ 60 unlimited program. When we got there it took forever to get waited on because there were people in front of us complaining about other issues. We should have walked away when we saw that, but I really wanted the Boost service with the Blackberry 8330. Sergio kept trying to sell me Cricket rather than Boost. I had researched Boost and knew that in my rural area it offered decent service. This went from bad to worse. I ended up in tears and having a horrible Asthma attack. Later my fiancé spoke with a Mr. Ahmed who told him that I was crazy and that they choose not to sell to me because they didn’t like me! OMG… I was having an Asthma attack gentlemen… probably a stress related attack! Mr. Ahmed said that their warehouse is 1 block away from Ballston and that they would have gotten me the phone but they didn’t like me. Joy Joy Joy. Well guess what, NO ONE SEEMS TO LIKE AMERICAN WIRELESS!!! (not to be confused with a lovely company based on California).

This review is about phone unlocking (i.e. destroying) services. This company is the direct spawn of satan.
I took a cheap old phone to this store to be unlocked before spending a month in Central America. The guy laughed at me because the phone was cheap and didn’t even take a SIM card, which I didn’t know because a friend gave me the phone to be unlocked. I pulled out my iPhone to call the friend and see if he had other options and the clerk at American Wireless said, «I can unlock that for you, no problem!» «No problem??» I thought. .. this must be a really easy and safe solution for just $ 40. So, I let him unlock my iphone and when he handed it back he said, «Here you go. This will stay unlocked until you restore it or update it.»
«How nice! That means all I have to do is restore or update my phone and it will be back to normal! I will do it as soon as I get home!» I thought.
Well, I never made it that far because the camera on my phone stopped working after one week and I decided it was more important to have a camera than to text. So I tried to update my phone. Those of you who know about jailbreaking may know what happened next, but those of you like me WHO NEVER INTENDED TO JAILBREAK MY PHONE in the first place may not know that my phone was completely trashed at that moment. empty. All pictures and contacts deleted, unable to restore, worthless! And that was just the beginning…
I brought my phone BACK to American Wireless to complain and get them to fix it and the guy behind the counter LAUGHED at me MULTIPLE times. «of course it crashed. you’re not supposed to restore it once it’s unlocked.» I recounted the tragedy above and he continued to snicker and offered a $ 5 discount so now I only have to pay $ 40 to fix the crashing of the phone caused by the FIRST $ 40 I paid. And it should only take an hour. An hour later, he needed 30 more minutes (after I waited 15 minutes for him to tell me that). 30 minutes later, he made me wait 15 more minutes before I paid and he told me, «Just don’t restore it or update it this time.» WHAT?!! I said I wanted it FIXED, i.e. back to normal not unlocked AGAIN! he laughed again and said it’s permanent and I should never restore my phone again. I suggested that they TELL PEOPLE THAT BEFORE TRASHING THEIR PHONES and he looked at the girl at the counter and said, «I’m going to lunch.» So I proceeded to vent to her until she said, «well, most people back up their phones before having them unlocked.» I resisted the urge to slap her and told her I HAD backed up my phone more than once but now I can’t even restore to the back ups. She said I can get all my contacts, apps, etc. from itunes, not to worry. So I went home and plugged my phone into itunes and was given the choice to restore from an old back up or create a new phone. I wanted to restore but did NOT want to have to pay again for a trashed phone so I called the store. Twice I left a message after the prompt «we’ll call you back within an hour» and of course I never got a call back. After about 4 more calls, I finally reached someone who said definitely DO NOT restore from the old back up so, alas, NO CONTACTS. AND my camera still doesn’t work. I am requesting a refund and/​or will dispute the charge on my credit card.

I was treated horribly by the customer service staff at this store, probably largely due to their apparent incompetence. I called to inquire about getting the LCD on my iPhone repaired. The person on the phone told me they needed to see the problem to be able to give me more information. So I asked about their hours. The person on the phone told me they’d be open for several more hours, so I said, «Okay, I’ll come in with my phone on my lunch break today.» I did. I rode the metro 20 minutes to their Ballston store where I was told their repair technician doesn’t work on Fridays.
What happened to that whole conversation I just had with the customer service person on the phone? Apparently he was a clueless idiot.
I was offered the option of leaving my phone until the following week when the technician was working and could diagnose the problem. American Wireless’ website mentions they have complimentary loaner phones customers can use while their phones are being serviced, but the guy in the store said no such thing.
I called the main phone number on my way back to work, and asked for the manager to discuss the problem. The person who answered would not let me speak to the manager, and insisted he could help me with whatever it is. He had no solution other than to leave my phone.
In short, if you want a little piece of ghetto and incompetence in the middle of Ballston, do make a point to visit American Wireless. I imagine much is the same at the Georgetown store, since that is where the people are who answer the 1 – 800 number.