Northwest Metalcraft

I left this place disappointed and bewildered. Went in with a few questions about converting our fireplace and was «assisted» by a condescending and sexist person. I went in with my husband and he talked to him in a normal tone. When I asked a question he spoke to me in a sarcastic and patronizing manner, and even rolled his eyes at me when he suggested an electric fireplace and I said that wasn’t an option. We had planned a few projects around our home, but I definitely don’t want to spend my money here. We’ll probably head to Hearth & Home in Mt. Prospect instead.

Had a wood insert put in by this company. They did a great job and stood by their product when our fan made a rattle. Fixed it right up. Customer service goes a long way these days and I commend them for theirs.

You can’t beat this place! Family owned, great selection and excellent customer service. I’ve been a loyal customer for 25 years.

We just had our fireplace refaced. It turned out better than I could imagine and the installers were top notch and committed to doing an outstanding job. The custom mantel and brick work are just beautiful. An awesome process and great support staff.

REFRESHING PROFESSIONALISM! Our experience began when we walked into the store. We were greeted by Dave, he was very helpful, gave us a reasonable estimate for the work needed on our fireplace. We had Ryan & Chris come out to our home for the upgrades. They did an awesome job… they were on time, cleaned up nicely, very professional! The final job even came in under the original estimate. When does that ever happen!!! We would use them again and highly recommend!

Wow, these guys are AWESOME. They came to my condo in under and hour and inspected. They scheduled to come out a few days later and did exactly what was asked. My gas is flowing and the grilling has begun. Too bad all contractors can’t be this good!

We love our Mendota gas insert!!! Last fall we were having problems with our woodburning fireplace (could smell the soot in the air), we had a service out that said the whole thing needed to be rebuilt to the toon of $ 10,000!!! We promptly called NW Metalcraft and their solution was the gas insert. No need to rebuild, no lost heat up thru the chimney and it looks so real! This is in our family room which is on a slab and was always cool in the winter — this past winter being has bad as it was our family was constantly warm. The Mendota has a remote so we can control the temperature of the room and/​or the height of the fire.
Staff at NW are very knowledgeable and Scott did the work at our home and we must say extremely precise and very neat.
We have been using them for outdoor furniture for years — and have always been pleased with everything we get from them.
Great shop — make sure you stop by and take a look around. Much larger then you would think.

Perfect service. Installed my firepit in my patio in Chicago.
Asked me a bunch of questions to make sure they could price the job as accurately as possible before showing up (while other companies just say yes without trying to collect any details).
Scheduled far in advance.
Followed up with me the day before to make sure i could still be there for the job.
Arrived on time.
Worked around hurdles to complete the job fast and smartly.
Charged me what they planned.
Could not have asked for better service.

Northwest Metalcraft is about as good as it gets for not only fireplace dealer, but business customer service as well. After a shady dealing with American Heritage Fireplace in Chicago (serviceman was not familiar with my Majestic DV360 fireplace, then some guy on the phone told me I need a whole new fireplace without even asking my name or service call number), I took a trip to the suburbs to find help.
NWMC’s fireplace expert knew instantly what the problem was with my fireplace, based on American Heritage’s report. However, they knew of a replacement insert that was very reasonable in cost, vs telling me I had to buy a new fireplace.
They just installed the replacement part today and the fireplace is back up and running. Both store personnel and installer were extremely helpful, polite, and backed up their work/​parts with a one-​year warranty, which extends the manufacturer’s warranty.
I HIGHLY RECOMMEND Northwest Metalcraft for any fireplace repair work that you may need.

We bought patio furniture and fireplace doors. Prices are VERY competitive, service is excellent and they are delightful to work with.
It’s MUCH LARGER than it looks from the outside. Go check it out.

Most everything you need for middle-​class, luxury amenity home furnishing.
I had originally come here because from the outside, it looked like an antique or used goods place with it’s different colored lawn chairs out front, but once inside it was clear from the 3 different levels and mulit-​roomed selection of fireplace, patio and lawn furnishings that was not at all what I was expecting.
It’s not a used-​good store at all. Everything is new and in back it seems they take custom orders for fireplaces and patios and fancy mailboxes and whatnot. The first level has a large section dedicated to patios, but more specifically grilling, and there’s no less than 30 different types of over-​sized frog lawn ornaments/​statues dressed in various character-​states. There’s a side room with dozens of fireplaces and accessories, a back room with custom order catalogs that I didn’t even bother perusing because I live a sh*tty, little apartment that I hope and pray is not ever a permanent living space to where I’d consider custom anything.
The basement had firewood, and tons of different outdoor metalwork benches, tables and trellises. The upper level is huge and packed (in nice way) with really comfy cozy outdoor patio or sun room furniture. I’ve never seen a better selection of outdoor furniture, but it was all stuff that I’d consider a major investment, and again, not something a person living in a sh*tty, suburban apartment would really be in the market for.
The staff were really friendly and while I couldn’t see myself purchasing anything from here in the next 20 years, i know this is a place my parents would love, if they haven’t been here already.

Northwest Metalcraft went above and beyond what they had to do. This company came out to fix my fireplace, and as a first time fireplace owner, I appreciated the technician taking the time to explain what he was doing. I even contacted him on a separate occasion to ask a question, which he patiently answered.

Straightforward, prompt salesperson. Quick turn-​around. Responsive. Extremely knowledgeable and helpful installer.

I hired Northwest Metalcraft to install a gas line for a natural gas grill. Their quote was reasonable but the service was exceptional. Ryan and Miguel showed up on time, were very professional, quickly installed the line and spent some time telling me how to care for it. I’ll be going back to Northwest Metalcraft in the future.