New York & Company

This was a good store now just really bad clothing they should stop having big name stars to endorse their awful clothing and go back to tailored structured clothing that doesnt have things hanging from it they just lost their way

What a terrible company to order from a catalog. First, the dress was not available, then the dress was not available in my size, then they would not accept my discount coupon. Threw that catalog away. Terrible customer service!

Shop here a lot for my wife. Really great clearance section. Ample changing room space at this location. She was able to get a blazer for interviewing at like 75% off. Pretty awesome.

Reveived this response: Dear Valued Customer,
Thank you for contacting
.
We greatly appreciate your feedback. We strive to provide an excellent shopping experience for each customer and constantly look for ways to improve.
We apologize for any inconvenience this may have caused you and have forwarded your concern to our Retail Customer Service Department. Please allow additional time for a response.
You’ll find we’re always adding new products and offers, so please stop by
again soon. We appreciate your patronage.
Sincerely,
Lakeya
NY&CO Customer Service
1−800−961−9906
Do they really think I want to spend more money there after this form letter response and terrible service the first time? You have to be kidding me …

I am surprised to see such low stars for this location but I really enjoy shopping at this store. There are always great sales going on (especially right now, everything is up to 80% off in the store) and everything in this store is very trendy and fashionable. I like to buy some of my work clothes here and can also mix and match the items I buy here for work clothes with my every day clothes and clothes for going out for a special night on the town as well.
Employees here are sometimes very friendly and sometimes not so much on several visits that I have been here. There are a handful of cleaning changing rooms. The store itself is pretty clean and has an easy lay out.
I also just found out on my last visit that there are discounts for teachers here.
Overall, will continue to shop at this store and keep my current wardrobe trendy and smoking hot (lol).

I bought a blouse about 1 week ago and decided to return it on Saturday 11−10−12. I discovered the receipt did not match the skew numbers on the tag, and was told I would only be given the discounted price for the blouse. It is not the customers fault when the sales clerk did not ring the correct item. I went back and forth with the manager and she refused to credit my account because the receipt did not match the item. Apparently, she didn’t think my business was important enough to keep, so I left with the blouse and no credit. I will not be shopping at the store anytime soon, if ever. I already had reservations about shopping in the store because most of the merchandise seems cheezy to me. Now I know the service is even cheezier than the merchandise.

This is a 3.5. This store has a good selection and it keeps up with the fashion trends. I would definitely join their email list because they send you coupons regularly. They also have a deal for teachers so if you’re a teacher I would ask them about the details. I also love their jewelry because they look expensive but you can use it for everyday use. That way even if you were to lose it you wouldn’t feel bad because you didn’t spend a lot.

Worst customer service ever! I spend about $ 500 a year here on pants and shirts for work because they make clothes that fit us short people well without being frumpy. Usually the stuff is good quality and last a pretty long time. However, I bought a pair of pants here a few weeks ago and when I washed them the hems on both legs came undone. When I took them in the women working there said I could exchange them for any other pants. They didn’t have my size that day, so she assured me I could come back another day to do the exchange. I went in 3 times after that and on the 3^rd time I finally found a pair of pants in a similar color and that fit. I take the pants to the register and the guy behind the counter (Brandon) proceeded to tell me that since the pants weren’t identical he would credit me $ 11.98 for the pants (I paid $ 40) and I would have to pay the diffeference to get the replacement pants. I explained to him that I had been to the store looking for the pants on my size three times to no avail and that this was the first time there was any pair of pants in my size and that the manager I had talked to before had said since it was a manufacturer defect that I could exchange for any other pants. He proceeded to tell me that it wasn’t a manufacturer defect and that I had probably ripped out the hems on purpose. He then implied that I was exchanging them because I gained weight– the pants all fit differently and the pair I was exchanging for was a different size than the pair I was exchanging. He then told me I was holding up his line and that I should take the $ 11.98 credit or leave. I asked for corporate’s phone number and he scribbled it down and slammed the paper on the counter. Now I am left with a problem– I love their clothes, but I don’t want to spend $ 500 a year at a store that treats me like trash. Honestly, I have had better customer service at Walmart than I have at NY&Co!

Yesterday was a pretty good shopping day for me. I love Fall clothing and accessories. Unfortunately, I don’t like to buy what I call «old lady clothes» (i.e. work clothes). So I go to NY&Co for things that actually cover up my legs (pants) and outerwear for the days it drops below 70 degrees.
I had $ 30 off my next purchase and it was quite magical to see my $ 60+ purchase go down to about $ 30.
I got two pairs of pants, a belt, a ring and bracelet. I might go back for other things as I do have another coupon. But they accept AAA for a small discount year-​round.
I like this store in general but I’ve been suckered to go to the Accessories side of the store to pay only to have to stand behind the woman who wants to return items she bought three years ago or exchange something that doesn’t fit anymore (no, they won’t take those returns or exchanges).
Next time, I’m sticking to the line I was originally waiting in!