Enterprise Rent-A-Car

Wow, great location, all the repair shops r here. This car rental is staffed with the most friendliest staff willing to get you into one of their cars. The cars are limited in selection and the cars are not in the best condition, but the staff makes the wait and the paperwork pleasant.

First and for most I would like to say that this place must be popular because I was waiting for a reservation that I had made. But other than the wait the service was excellent. I was helped by the wonderful assistant manager KAMILAH MOORE who was nothing but awesome. She had helped me out at the end of my visit got me into a car no problem. Although I reserved an economy car there was none left so she upgraded me to an SUV free of charge. Which was so nice. Then due circumstances I needed an extension on the vehicle but due to Chinese New Year the demand and price was high so I had to search else where. I found another enterprise offer in El Monte but had no way of getting there so being the awesome person KAMILAH is, she matched the price and got me in a car with ease. I am so happy to say that KAMILAH MOORE will try take care of any problems you may have. I am 100% completely satisfied with the service that was provided here by this wonderful manager.

Cars are always given to me here without any gas and the cars are always dirty when I get a car from here. It drives me crazy that when I rent a car from somewhere and then have to take it straight to a car wash… And then to get gas. Enterprise in SGV just doesn’t have any pride in their fleet. Disappointing as a consumer… What makes this more insulting is that there is a car wash 1 minute away.

My friend and I rented a car from here for one of our Vegas trips earlier this year. Since my friend is the one who booked the rental, I cannot comment on how that process was. We asked them to pick us up from her house around 5:30 — 5:45PM. Unfortunately, because there was traffic, the lady from Enterprise did not arrive until 5:58PM. That already put us behind schedule, but then she had to go pick up another person. Friday evening traffic is always horrible, but it feels even worse when you are in a rush.
Despite this Enterprise being 10 minutes from us, we did not get there until closer to 6:30PM. This location closes at 6PM normally, but they have to finish processing all their current customers so they had to help us. Unfortunately for us there were already several customers there when we arrived so we ended up being the last to get a car. The only good thing to come out of this was that they ran out of economy cars by the time they got to us. So they upgraded us for free to a Dodge Avenger, which I guess is mid-​size and not economy. Thanks to our finishing at Enterprise so late, we ended up dealing with a ton of traffic on the way to Vegas, but that could not be helped.
The hours of this location are very inconvenient. Not only are they closed by 6PM on weekdays, but they do not even open on the weekend. My friend and I returned from Vegas Sunday afternoon, but since Enterprise was closed I had to return it early Monday morning. I do not know how a person would do this on his/​her own without having to take time off of work on Monday. If I did this on my own, I would need them to drop me off at home after I returned the rental so that I could drive myself to work. They open at 8AM but I work about 30 minutes away and there is no feasible way for them to drop me off at home in time for me to go to work by 9AM. Especially since they said that they would need to process all the returns in the morning before they could do the drop-​offs. Who knew renting and returning a car could be so difficult?! Thankfully my mum was able to take me to work from Enterprise so that I did not have to deal with this, but how many people are fortunate enough to have someone who can not only drop them off in the morning but pick them up in the evening when necessary?
I will say that the staff here was really nice despite being overworked and having to stay late on the Friday, but the hours here are so inconvenient. Getting out of here so late on the Friday and having that huge Monday morning hassle makes my opinion of this place 2.5 stars, but I will bump it up to 3 stars for the sake of the staff here.

Beware of the parking lot «upgrades.» I was quoted 24.99 inside, upgraded to a «29.99 upgraded model» outside by Briana. Then when I came back to return the car the price magically jumped to almost 49.99 a day! The girl who gave me the lied $ 5 upgrade was standing right there at the counter starting at her computer monitor silent while I had to argue the issue with the manager. At the end he partially adjusted the price down, but I would never return to this location if they had the last rental available in town. Demand everything in writing and read it carefully when they make cross outs in the lot on your agreement and don’t turn loose of your «pink» copy until your car is checked in to keep them from modifying any prices.

The first Ford Focus had the left rear brake light out, so had to return and exchanged a Dodge Dart. An Ok car, nothing spectacular. But the front windshield had some sticky stuff on the inside which was impossible to wipe off after I took the car home. Not a big problem but could have cleaned it more thoroughly before renting to customers. Your review helps others learn about great local businesses.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I was hesitant to rent from this location due to some of the negative Unilocal reviews but decided to give it a try. I was picked up at my house on time, and I was out of the office in less than 15 min with paperwork signed and a car bigger than expected, which was nice in my opinion.
Jay was nice and professional, and I was told that there was going to be a security deposit on my credit card, which was fine.
I don’t think my rental got a wash before I picked it up, but it was pretty clean so I didn’t mind.
When I went back to return the vehicle, there was one person ahead of me and it probably took them maybe 15 minutes altogether and I was driven home by a nice gal right away. They were very efficient and courteous, I would definitely rent from this place again.

Received the 12 passenger van dirty, dirty, DIRTY. The windshields were dirty, the front of the car was full of dust, and the INSIDE of the car had cookie crumbs all over. The nastiest was when I found grape stem in the car door slot! EW. I initially made the complaint to the girl who walked me to the car and she just told me they had just cleaned it. I was annoyed that she kinda brushed it off but since I was in a rush for my trip I told her I’d just take it.
When I returned my car, there was a long line, which I completely understand. I dropped off the keys and later on Jay had called me and told me my total amount. He asked me if I was satisfied with everything and that’s when I informed him the car was dirty when I received it and I think that’s something they can improve on. He was very polite and said he would give me 10% back… Nice gesture but the 10% never happened. I called back last week and he said he would inform the manager. Still, nothing happened! Bummer.

Sign up for the $ 24 insurance and canceled it the next day at another branch. Got a pink receipt and sign off the insurance and double checked with the clerk. Next thing you know, they still charged me for the entire period. Called in and they said they don’t have it in the system. Went to the branch where I signed off they said its in their system but not in Arcadia office system. How does a huge company like this have such a inefficient system? One answer: they did it on purpose to rip people off! They never make a mistake when taking clients’ money. I’m not surprised how many people don’t check their bank statement. All I can do is never rent a car from enterprise.

Not too happy with this place. I reserved a car a wk in advance and it wasn’t even ready for me when I got there… car was not clean and gas tank wasn’t filled up. Took over 1 hour to come get me when I live just 1.5miles away. Took 1hr to return my car and had to walk home because they only had 2 people working in the office and the wait to get a ride was over 20 minutes. No more enterprise for me.

Bought the 2^nd tier insurance which, thank goodness, covered the flat tire when it blew out on the fwy. Was able to trade in for a new rental no hassle. Thanks!

Just picked up a car from these guys. Everyone there is very friendly. Rashad and Jay are each helpful and accommodating. I enjoyed talking to both of them. I’d definitely rent from this location again.

This place has terrible customer service and I want to say that not only about this place but enterprise in general. I’ve rented cars from them before for business and for personal use and never have I been so unsatisfied. This is terrible, I was told different things by different people and then when I get there not only was I lied to but I felt disrespected to a point where I feel these people especially Erika needs to be put through a customer service class. There is no need to be rude to customers or even answer them in a sarcastic manner. I work in customer service myself therefore I know what great customer service is. This company enterprise should really consider putting there employees through some classes on how to give great customer service. Not only this location is terrible but I stopped by another location as well and the same horrible experience occurred. Done.

Always quick and easy! If you have an issue, let Rashad or Erika know and they’re quick to resolve. I have a location that’s closer to my home, but their services keeps me coming back. Glad to leave a review, they deserve it.

Excellent Service! Luis provided exceptional service in helping to make my rental process smooth, pain-​free, and fast. I had just dropped off my car at Seidner’s for repair and as soon as my repair shop called for Enterprise, they were over in a matter of 5 mins. Luis was extremely friendly, knowledgeable, and efficient at getting me on my way in a rental car. Thanks Enterprise!

WTF they try to charge me 1500+ for my rental without explain anything. And they put a 1500 $ hold on my credit card without telling me! Wtf! I’ve been rent cars a lot but this never happens. I must say this is the Worst rental place I’ve ever seen!

The service is running really slow and Boone explained to me the options I have for cars or the policy of gasoline. I’m just sitting here waiting while the employees talk to each other and answer phones. The employee also picked the keys in the car so now we have to wait for someone to come unlock the vehicle.

I rented the car for a week from Sept 5 to Sept 12, 2014.
I am Hertz Gold Plus reward member, so I get a pretty good deal offer from them. I printed out their offer and show them to the Enterprise in Arcadia and Enterprise honor the offer.
Since Enterprise is close to my house. They also honor other company’s offer and provided me excellent service.
I would highly recommend them.

NOTE: The bad reviews are older reviews and there’s now a NEW management team.
I’ve been a Enterprise customer for years now and especially after 2010 as I have a business that depends on their rentals. The new management team: Stephanie, Jackie, & Terrance are taking this location to new heights. I really hope they’re here to stay. They really go the extra mile to make sure you have a wonderful experience. I have been a customer throughout the transition and immediately noticed the difference after the change in management.
1. New team is professional, welcoming, and respectful of your time.
2. Wait times are dramatically reduced as I was in and out in less than 5 minutes.
3. They clean the car before you get there and have it ready to go when you arrive.
4. Quick car service to and from their office.
5. They followed up to see if we were satisfied with our rental.
6. They remember who you are.
Give them a call already and tell them I sent ya. You wont be disappointed.

Due to a challenging family situation, a had cause to have an extended rental period. The staff at this location (Stephanie and her team) were accommodating and helpful. I was always greeted pleasantly and politely. Each time going in to update the paperwork to extend the rental was hassle-​free and quick.
The ease and convenience of this rental and the courteous staff helped to take some stress off my shoulders. I highly recommend this location.