Bed Bath & Beyond

All I wanted were 2 candles. A 3 wick winter candy apple & a 3 wick ice gingerbread but Jen from Appleton couldn’t give that to me

Everything that you need at a decent price. Do not purchase anything without a coupon. Once you start getting them…
Also they take expired coupons. Helloooo.
Very helpful. Even show you where what you are looking for is.

BB&B takes bridal registries seriously. Like, has staff members dedicated to just this thing, who serve you drinks and prepare presentations of china. This was both very helpful and mildly annoying.
The thing that wins this place 5 stars – that will keep me shopping there – is the outstanding service I received from their customer service hotline. I don’t know where these people actually are. I picked the Appleton location because that is where we physically registered and I didn’t have the option to select a «corporate» location.
I will attempt to make the retelling of this story brief. My BFF purchased about half of the items on our BBB registry and had them shipped to our condo while we were in Mexico for our wedding/​honeymoon. We arrived home to a huge box with our names on it in our lobby. Inside the box was a packing slip that indicated that several of our items were being shipped in a separate box. We waited. And waited. And no separate box arrived. As it turns out, the second box was stolen from the lobby of our building, and this was caught on security camera.
I called BBB, and Jason instructed me to file a police report. I was told that if I faxed a copy of the report to him, he would see that the items were replaced. After much hassle and drama with the Chicago Police (another story entirely), this was finally done. A few days passed, and just as I was thinking that I would have to call and be, um, slightly less polite, my phone rang. It was Jason. They received the police report, reviewed it, and the items were being shipped. We had them by that weekend.
Now, BBB was not at fault. They were not obligated to replace the items. Yes, the could perhaps have sent the package with a signature requirement. UPS could also have left the box somewhere other than the front door. And my building management could have made sure that the door was secure while the other tenants were moving out. But they did. It was so refreshing to have someone actually care and actually do what they said they would.
5 stars for Jason and BBB, all the way!