The Home Depot

AVOID AT ALL COSTS on major purchases. I will try to make a year long saga concise. I would urge anyone reading this to take their business and money else where. We purchased a door. Home Depot recommended fiberglass and helped us pick out a storm door. We waited an incredible amount of time for the door (still o. k) which was installed wrong– crooked in the frame. We had a second door installed. Fast forward to now. we once again have a door that now does not latch. I CAN NOT LOCK my new-​ish door. So not only is this bad business but a safety issue for my family. Home Depot has now told us that we purchased a defective door that generates too much heat (and it does-​burning hot heat). These things happen… BUT… Home Depot has told us that defective door they sold us that had a warranty is now null and void because we put a storm door on. SO to recap. we spent $ 3,000 + dollars on a defective door that was installed wrong and does not lock through no fault of ours and Home Depot is telling us TOO BAD because we put on a storm door that they sold us an installed. They were so kind as to offer us a discount on the new door that we now need. RUN AS FAST AS YOU CAN TO LOEWS. biggest mistake as home owners we have ever made.

I enjoy going to Home Depot. I can usually find what I need on my own. However when I do need assistance the staff is always very helpful. I have purchased many things from here and I have never been dissatisfied. Store is clean as well as the bathrooms.

Still love this store they went above and beyond to make sure all of my windows looked beautiful and we’re done to completion
They have the best staff and ppl who come do installation are beyond awesome! Highly recommend this place!

As with most home depots it is a bit chaotic with finding help. At this location the workers seem to be friendly and they seem to be around when needed.
The store seems to have a decent stock of items. They do a good job with seasonal decorations.
The garden section does leave a bit to be desired, as some items like tools and bags are covered in bird poo. The birds basically live in the indoor/​outdoor garden area and poop all over.

I have rented a truck from this location 3 times. It is 50 dollars down and about 30 dollars back if you bring it back on time in less than an hour. The first two times I paid between 20 and 25 dollars for the truck for under an hour of work. The third time I brought it back in about 2 hours and I didn’t receive any money back even though it was still on time in the window set by the person at the desk. I called about it 3 weeks later when my bank statement showed that I was never refunded the money I was owed. The minimum wage employee at the desk was useless when I called to correct it. THEY WILL ROB YOU!!! DO NOT RENT A TOOL/​TRUCK FROM HERE.

We bought a fridge from them in 2011, it stopped working 14days ago. Its still under warranty and they have not been able to fix this issue as of today! Do not use them.

Horrible customer service. This place is so terrible. They will sell you a warranty and then when things break they won’t do anything about it. They won’t even show up for appointments to repair what you bought the warranty for. Completely ridiculous. I’ve been on the phone with Home Depot for 2 weeks trying to get my appliance fixed. Each time a different story from them. Go to lowes. They are 10 times better. I will never give a dime to this place again.

This is more of a «contractors» Home Depot in my opinion. They have a lot of stuff and the service is top-​notch, but they don’t have everything a full-​sized Home Depot has. I usually jet over to the one on Defense Highway knowing that this one will not have what I’m looking for.
They do not have bird food, but do have an extensive outdoor garden area which wraps around the building.
I am going to date myself and mention this used to be a Hechingers about a 100 years ago. It was the only «hardware» store around.
A convenient location to get those essential items with a friendly staff. One thing I do like, is how they have more humans running the checkout than the other Home Depot.

Lazy employees that have no idea what they are talking about. Tried selling me only part of a tool box even so the item clearly stated part 1 of 2. Place is a safety hazard to say the least.

Every time we come here the staff is incredibly helpful and friendly. I’ve found every piece of merchandise that we’ve looked for and more! You can really tell this place is well managed.

Trying to determine an appropriate remote dimmer switch. Previous purchase not effective. When I went looking for an alternative switch I had excellent service from Karen. She was willing to immediately provide help, was willing to research alternatives, and provide information as to which Hone Depot had it in stock.
Really appreciate the excellent service. Not the first time. With initial purchase a young fellow (Didn’t get his name) also provided excellent service. Home Depot Defense Highway doing something right.

This place looked like it had been hit by a zombie apocalypse tonight. I went in at 8:30 pm (Tuesday) to buy a Carbon Monoxide detector. The first person I see doesn’t know what aisle they are in, but «thinks» they are in the electrical section. Electrical section is a little overwhelming, so I walk up and down the aisles for five minutes trying to find someone who can help provide guidance, no dice. Finally found it on my own, which is a small miracle considering they only had two options in a tiny section with no signage. Just hoping I don’t have to go back with a more complicated problem any time soon.
Also, good thing they have self check-​out because there were no cashiers to be seen aside from one associate at the customer service desk who appeared to be preoccupied.

This Home Depot is great! The staff are very helpful and knowledgeable. Parking is easy and plentiful. I’ve been able to find everything I need to complete several home repairs and maintenance projects.
The store is well organized. Prices are good.
The only problem is although they have most common items it the very few «uncommon» things that I’ve not been able to locate and have had to go to a local hardware store.
The prices quoted for replacing our windows and siding were several hundred dollars higher than others.
However, for most needs it my «go to» place!

I will never go there again. We waited an hour for someone to help us in the carpet department. Three times we went to the help desk to have someone paged. The first two times they paged for help which never arrived and the third time the woman rolled her eyes when she saw us coming and grabbed the phone and looked the other way when we politely asked her to page someone a third time. We had enough and decided to leave. When we went to the cashier to pay for an item we had we told her we waited an hour for someone to help us in the carpet department but no one ever showed up. Instead of offering to get us some help or apologizing for our wait, she too rolled her eyes and snapped «That’ll be $ 1.89!». What a joke this place is.

You can find this store across from Target and the Towne Centre. Not the most warm of Home Depot locations but for a neighborhood store in a convenient location, I’ll take it. One lady working near the self checkout stands was friendly (plus for her!). Everyone else was scarce and made no eye contact let alone a hello. But when I finally hunted down help to locate the air filters, the person was knowledgeable, sent me to the right area, and the guy working in that aisle was very helpful. This was a later evening shopping trip and the store was a little quiet and empty. Maybe everyone was unwinding after a long day… so I give you guys a strong A-​ok 3 stars.

I’ve never thought about giving a Home Depot location 5 stars until now. This store, although the smaller option in town, has employees that are not only friendly but KNOWLEDGEABLE! This is a very rare thing in the mega home improvement store world!
The lumber people know lumber, the paint people know paint. It’s shocking. People actually APPROACH YOU (!!!) and ask if they can help. Coming from Chicago, this was a first. Even at other Home Depots in Maryland, I’ve felt like Mr. Anderson of Beavis and Butthead fame (if anyone remembers him wandering around muttering «Spanish Tiles? Spanish Tiles?», you rock!).
I highly recommend heading here for your home improvement needs in Annapolis.