National Carpet & Rugs

DO NOT GO TO THIS PLACE! THEY ARE SHYSTERS THAT MISREPRESENTED THEIR ASSOCIATION WITH BBB (I have already talked to BBB and they are not happy about them using the copyrighted, protected BBB sticker/​logo). It is also hard to find this store online — even the BBB didn’t have them on their list of «not a BBB company». I have also found other company names with the same addresses and other contact info: National Carpet; National Carpet and Wood
; International Carpet and Rugs. I WILL be posting this review under all the names I can find on any website I can find. That’s how strongly I feel about their poor professionalism and how they conduct business. When I told him I would be doing so, he said he didn’t care, I think because he underestimates how much intelligent people research on the internet before they buy from anywhere! Anyway, I went to their Springfield store on Port Royal Road in the Ravensworth shopping Center. I have since found out about their store on Little River Tpk in Alexandria. I walked into this place because it is right next to my grocery store and my landlord (I rent a house) said he would recarpet our house. When I first walked in, he was nowhere to be found. I yelled a coupled times and still no response. He finally walked in from the open back door. He seemed very nice and told me his prices include installation, carpet, and the matting that goes underneath. They were EXCELLENT prices. He also said he would beat Home Depot by 10% so I thought I hit the jackpot. But my landlord wanted measurements and square footage so he could tell me a budget and I would pick flooring within that budget. I explained this to the owner and he was ok with that. He said he would come and take measurements which would take 10 mins and we would go from there. He NEVER ONCE said anything about a cost for taking the measurements or calculating the square footage. Well some time passed after he took measurements and I still had not heard from him, so I called him and I went to the store. He had his wife there, I guess for «intimidation» lol. He told me to get the square footage and «the estimate» would be $ 45. He never mentioned paying for measurements before, and how can he give me an estimate IF I NEVER PICKED OUT A CARPET IN THE FIRST PLACE! I told him you cannot perform a service and then name a charge AFTER THE FACT! If he had told me up front about a $ 45 charge (which isn’t very much AND is refunded into your price if you buy from them) I would have had NO PROBLEM AT ALL. We argued back and forth during which he told me he called me twice and I ignored his calls and «disrespected» his phone calls, though he left no voicemail. A lot of times I do not answer phone numbers I don’t and I do not call back unless there is VM — I think most people do the same. I asked why he didn’t leave a voicemail and he said he didn’t have time to talk to machines. So I asked if he runs a business without leaving any voicemails to customers and he said of course he leaves voicemails. Why not for me? I told him I would report him to the BBB (since there was a BBB sticker on the front door) and he said go ahead he didn’t care because he’s not affiliated with them and the sticker was from the last owner of the shop. The sticker was not only left up there, but it was RETAPED on the door to deceive people, so I took it down on my way out lol. Oh BTW, I HAVE THE WHOLE ENCOUNTER RECORDED! I have since looked them up and found their website
. I’m assuming (but don’t know for a fact how they run their stores) he runs one and the wife runs the other. I don’t know how the wife runs the Alexandria store, it could be fine but the man in the Springfield store is VERY SHADY.
P.S Sorry for such long review lol