Tanfastic

Here comes another update! they finally responded to our BBB complaint and this horses backside PATTI CHASE has the nerve to lie in an letter response to the BBB.
PATTI I will do everything i can to tell the world what a worthless, lying scumbag owner you are.
Look at your reviews. complaints etc. i will tell everyone i encounter about you and your criminal business practices.. now go ahead and lie some more you scumbag.

I have only been to this place twice, but I had a great experience both times. The first time, I went in for a high pressure bed tan. The girl behind the counter was super helpful. I went in earlier today for a Mystic Tan spray tan. The girl today was also super helpful. It was my first spray tan, so she gave me really thorough instructions and took me back to the room and demonstrated how to do everything. She even told me to just yell if I had any problems, so I wouldn’t have to get all dressed again to come out of the room.
The other thing I love about this salon is that it is spotless. It’s so clean, all of the equipment looks brand new, and each bed/​machine has it’s own room with a door that locks.
I have been trying to commit to writing positive reviews for places that I have had positive experiences. I feel like a lot of times people only review when they have a bad experience. I love this place.

worst tanning salon– do not give them your credit card information/​checks they will keep charging you and you will not be able to cancel

Since moving to Michigan, I have yet to find a place for a great spray tan. So when that little Groupon email came through my inbox offering a deal on a Tanfastic spray tan, I was fairly excited.
Now, I haven’t used a Mystic Tan machine since high school. And now they are ‘new!’ and ‘improved!’. I decided to get the two tan package for $ 20something and get tanned before a wedding.
Walking into Tanfastic, I was expecting a fairly good experience. With two girls working at the time, you think the process to get me signed up, tanned and out the door would be less than 40 minutes. Hah.
First off, my roommate and I were not greeted by either girl. Now one was helping a customer at the desk, but the girl folding towels could have at least offered a smile, a nod or an acknowledgment. I would have given the review 4 stars if she had even said to us, «SoandSo will be right with you. I am unable to work the second computer.» Instead she walked away from the desk as the line grew to one in front of us and two behind. I felt bad for the girls who just wanted to get their bronze on and were being held up by myself and the woman in front of me looking to using the Mystic Booth.
When I finally had my turn and was registered, I somehow was convinced that I needed to spend the extra money on an exfoliate cloth and a gel base that would help the tan to stay. I asked the girl if they offered customized spray tans, she said they didn’t. And I looked at the prices of their regular packages, nothing seemed to jump out at me that this place was in any way a better deal than my Planet Fitness membership.
The Mystic Tan experience reminded me why I stick to customized tans. My feet weren’t covered, it lasted only 3 days (and yes I followed the steps correctly, and no I didn’t shower for 24hours after). And I felt that I wasn’t dark enough.
My roommate mentioned that the customer service did not improve much one I left her in the reception area. The salon was very clean, modern and when I finally had the chance to speak to one of the girls, she was very informative. But it leaves a lot to be desired.

Horrible experiences with the management, billing, and ultimate cancellation of my membership. Tanfastic’s policies are insulting and their concern for customer satisfaction is nonexistent. Avoid!

Rudest customer service ever! I called to find out where they’re located and to get a rough idea on their pricing. The receptionist seemed like she didn’t have the time… so I won’t be giving them mine.

Wow where do I begin. Sometime in the summer of 2010 a friend convinced me to get a tanning package at this particular Tanfastic located in Ann Arbor. I thought I would give it a try so I signed up for their cheapest package of 19.99 a month of unlimited tanning in their lowest bed. I had filled out paper work so that the monthly charge would be directly taken out of my account through an EFT or electronic fund transfer. Everything was fine until one month I admit I did not have enough money in the particular account they were trying to retrieve funds from so the 19.99 plus tax and a 15.00 dollar fee as put on my account with them. I as notified immediately which I was very happy about and went in and paid the balance. While there to pay the balance an employee of theirs behind the counter tried to explain and I had them clarify multiple times her idea that she pitched to me, on instead of using my debit card directly somehow using a voided check; somehow that would prevent this from happening again. So I personally don’t use paper checks I primarily only use my debit card, but I believed her and went to the bank and got some «starter» checks that when I asked at the bank were linked to the same account and turned a voided check into Tanfastic so that hopefully this same situation however she described it which seemed shady to begin with cause the money is coming from the same place, but I turned it in anyways. A month or two went by where Tanfastic was able to get their money even with this «new way» of retrieving it, and then I didn’t tan for a month or two. And when I went back to tan sometime near the end of November 2010 to the beginning of December 2010 they said I couldn’t tan because of an outstanding balance. Which originally was quoted to me at another $ 36.00. So I asked why is this because I’ve had money in the account and plenty of it so you guys should have been able to get it. The girl behind the counter said there was a problem with my «starter check». They claimed at Tanfastic that it was a «bogus starter check» that it wasn’t linked to my account, and therefore they were unable to retrieve their money. At the point that I found this out, and no for the second time with a problem with my account they never called or emailed this time to let me know that there was a problem. So had I not gone in to Tanfastic in the month of November 2010 and say I hadn’t gone for months the money due each month and fees would have continued to accrue. I asked them why I as not contacted this second time there was a problem and their GM of the Tanfastic on Washtenaw Ave in Ann Arbor said verbatim…“that is a courtesy call and we had no one here that could make that call”…at this point I got very upset and tried to explain the shady problem I had just observed and was insulted by their staff and was told basically there’s nothing they can do. When I asked to speak to the owner of the chain they refused giving me a first name or even phone number I could call to complain and insulted me again. So after many attempts of trying to get this problem figured out, I decided I would just pay the $ 36.00 AGAIN. When I went back in to pay this amount exactly with cash, they now said the total as $ 51.00 dollars when they originally quoted me $ 36.00. Long story short I was even more upset and basically offered the $ 36.00 in cash if the remaining balance be waived due to no reason for it being there since I had cancelled my account and they said they would take the $ 36.00 but there would still be that remaining balance. So I didn’t pay the $ 36.00 on principal alone that something shady as going on. After multiple attempts to get this figured out they again insulted me and claimed if I don’t stop calling to try to resolve this they would take action by contacting the police. At that point I had had enough and sent my complaint to the BBB or Better Business Bureau which I did inform Tanfastic that I would do so if this problem not be resolved appropriately. After some time I got a notice from BBB from Tanfastic trying to justify the reasons in which they claim I owe them that extra money. On top of that in their «counter complaint» so to speak they claimed there was another female attached to same «invalid account» who had an outstanding balance of $ 100.00. This was never told to me and only just popped up out of no where after contacting the BBB. In my eyes even more shady and insulting claiming my account was invalid. So a week or two went bye and I called what I thought was the chain of Tanfastic which is very shady and unprofessional and actually got «The Original Tanfastic» on Washtenaw in Ypsilanti MI not Ann Arbor, and the manager I spoke to there after making this mistake when I was trying to reach the chain of Tanfastics confirmed and also said how many times the BBB has received complaints of the chain of Tanfastics in Ann Arbor, MI and how shady they conduct their business.