Safelite AutoGlass

Randy Marcell, the Ann Arbor store manager saved me yesterday. I had my windshield replaced at Safelite in Grand Rapids, started on a trip and it started coming apart. I was able to limp back to the Ann Arbor location where Randy told me it was rookie mistake on installation. He glued me up and taped me down which enabled me to at least get back home even though I didn’t finish my business trip. He was so kind to me which I really appreciated as well.

The work was done very timely and the tech cleaned everything after he was finished. He was very courteous and explained everything he did.

During the 2014 «Snowpocalypse» a huge chunk of ice and rock hit my windshield causing a crack that kept on spreading during my commute to work. Knowing that I had to get it fixed, I attempted to do a claim with my insurance company only to find out that my deductible was more than what the repair would cost. Enter Safelite. Not only were they the least expensive company I called, but they were able to get me an appointment right away. My car was still pretty snow covered, so they washed my car for free and the new windshield was in after less than an hour. The entire staff there was friendly and knowledgable. While I am hoping I won’t need a repair again for sometime, if I do, I’ll be going back to Safelite!

We all know that feeling of doom when you hear the distinct sound of a rock hitting your car. Then the even more intense feeling of dread when you see that no, this time you were not so lucky.
I’ve been through this before. Got the chip fixed at some dealership by the company they contract out to while getting my oil changed. Fast forward 5 months. Bam, another chip. What a pain. Quickly filed a claim online, and opted to go with my car insurance’s preferred company, Safelite. What an unexpected surprise. Twenty minutes after bringing my Yaris in, the guy is walking me out showing me the fixed windshield. Not only did he actually take the time to explain what he did to repair it, but the quality of the work is immensely better. He let me know there were no restrictions and just like that I was off to go drag racing. Ok, ok, I kid.
To summarize, Safelite is quick, courteous, professional, and quality. Go here, not anywhere else.

Really great, friendly, competent service. I wish all businesses were run like this. Had a windshield chip repaired a month or so back. They did it that day, quickly, and it looked great.
Today they came out to replace a windshield (unrelated to previous visit). Tech was prompt and called me when he was on his way. Repair was done quickly and tech was very thorough.
So far my experiences have been VERY positive!

Took great care of me. Very professional. The manager of the shop did the work himself, and when I asked about how to clean windows, gave me some window cleaner on the house. Prices were competitive, but can’t match the customer services. Will come back should the Michigan roads continue to wreak havoc on my windshield.

Incredible customer service. That gets 5++++ stars. I have never experienced better customer service in my life.
Love that they do «mobile» repairs, I have had this twice at my home — once to repair a chip, and once to replace my windshield.
The only complaint is that I had to take my car back in after my windshield was installed, due to wind/​whistling noise.
I came to this store to have that issue fixed, and so far the issue seems to be resolved. Again, excellent customer service at this store, by the mobile techs, and when I called Safelite.
I wish all businesses followed this model!