Potbelly Sandwich Shop

The food was good as always. The seasonal peppermint shake was a nice treat to go with my Mac & Cheese. As noted by a previous Unilocal post, the staff is rude and seems inconvenienced by customers. Not the customer service one is used to at Potbelly.

Totally disappointed with my recent visit to potbelly. The workers there were very rude, I ordered one chocolate shake that most definitely turned out to be vanilla and a very pathetic Oreo shake. To top it off they were only filled about ¾−4/5 of the way full.

Pulled pork, fresh sandwiches, live entertainment! Very nice place. Plenty of parking and outdoor seating as well. Sandwiches are full of meat and their malts are great. Had the vanilla coffee milkshake and it was great. The gentleman singing with the guitar had me feeling like I was in an old coffee house. Good vibes and the staff always had a smile to make the experience that much better.

Everyone here is super friendly and the food is always good :)

I’m in town from California, on work, and I am a huge sandwich fan. I’m always trying new sandwich shops. Places like Jimmy Johns and Jersey Mikes are new to me. Both of which I now know, and like. I decided to stop at Potbelly today as I am moving into a place just down the road and hoped to find my new go to sandwich joint. The atmosphere is fine. The service was obviously bored and lacked any enthusiasm whatsoever. I ordered the Italian sandwich on what they call «regular» bread (white). They didn’t inform me that they toast every sandwich and didn’t see that they had done so as I couldn’t see over the bar (I’m over 6ft tall). After noticing it was toasted the next person helping me noticed my displeasure and offered to have another non-​toasted one made for me. I accepted, hesitantly, and sat down to eat after paying a hefty $ 10+ for the smaller size sandwich combo. I took two bites and realized THE BREAD ISNT FULLY COOKED! I was so disgusted with the taste and texture of it, I dropped it back on the counter and left.
How do you offer someone a sandwich on bread that isn’t even fully cooked? WTH! I ended up going across the parking lot to Di Bella’s Subs ($ 9 combo). SOOOO much better. Wish I didn’t have to pay $ 19 for lunch today, but I guess its worth finding my new sandwich joint.
DONT GO TO BELLY BUSTER unless you like sad service and Quiznos type crap sandwiches.

I had never heard of this place before today and now I’ll never forget it! One of the best sandwiches I’ve had in a really long time. I got the Italian on white with everything on it and will be going back again next week for sure.

I have eaten at Potbelly for about 25 years and the original location on Lincoln in Chicago was my first experience. These sandwiches and everything else they make are far superior to most sandwich selling establishments.

Well, the food is the same anywhere you go but the customer service here is great. Location is quite spacious, have no trouble finding parking, and is always clean. They always seems to have more than enough people working behind the counter. It gets quite busy during lunch hour here here but I have never spent more than 5 minutes before getting my order in even with 15 people ahead of me. They also come out and start taking orders in the line when the oven gets backed up. Its nice to see a business actually paying attention to such details to keep customers happy.

Tasty sandwich shop chain. A great place to grab a quick lunch. Worth trying

The food here is so good, it’s like comfort food on a crappy day.
The sandwiches always taste fresh and are nice and warm. The prices are very reasonable too. If you’re like me and are addicted to pickles, they sell huge pickles as well. I usually always order the roast beef sandwich and it satisfies my roast beef craving because their roast beef isn’t almost bloody like some places I’ve been, and it’s not crazy dry either.
The employees that work at this location are always very friendly, and the atmosphere is pretty laid back for eating inside as well.
Always a good old faithful!