Pet ‘N Play

So grateful for the services provided by Pet ‘N Play! I’m a fairly new customer and couldn’t be happier with the care provided to my cat, Jack. John and Katy are kind, professional, and reliable. I’ve returned from two trips to find Jack a fluffy, soft, relaxed guy (John quickly realized Jack’s favorite thing in the world is to be brushed and brushed and brushed!). They also brought in the mail/​newspapers/​packages at no extra charge. Email update and daily log provided as well. It’s such a relief knowing your beloved pet is being cared for while you’re away. I highly recommend Pet ‘N Play as a professional, reliable, dependable pet sitting service.

Pet ‘N’ Play did a great job with our two cats while we were on vacation for several days in the summer and during our (last minute) vacation over Christmas. Our cats are very shy, but they warmed up quickly to Katy and John. And, although they are very good at hiding, the sitters always were able to spot them somewhere and took great care in seeing that they are doing well.
We were very happy with the whole process of getting to know their services and the time and patience they took to get to know our pets and us (and this initial visit was free). We felt that they were very professional in everything, e.g. by leaving detailed reports about our cats, when they visited and what they did during the visits or by sending us email and text updates. Also, we were very happy that they also took good care of our home, watered the plants and brought in the mail. That’s a great help too, while on vacation.
Our cats seemed like two happy kittens when we returned and we were happy about this :) We have recommended them to our friends without hesitation!

I am so disappointed in the service we received. This is our 3^rd or 4^th time using Pet N Play and I will never use them again.
The last few times we used them it was clear they didn’t take their shoes off when they came into the house as we requested because I could see shoe prints on our hardwood floors. They also didn’t use the «gentle leader» head leash we asked them to use with our bullmastiff. Instead they used a choke chain. I know this because we came home early one day while they were out walking our dogs and I greeted them at the door to see our dog pulling the dog sitter up the walk.
So this time, we reminded them to take off their shoes, to use the leashes, keep our big dog in the kitchen and to come in and out the side door. They emailed me twice while we were out of town (for 6 days) and didn’t mention any issues. When we got home at 1am last night the kitchen floor was SOAKED with urine. We could see wet spots on the floor that we thought might be water until my husband ran a paper towel across it and it was yellow. Then he ran a dry paper towel across a part of the floor that wasn’t wet, and it was crusty yellow. The urine was sitting on the floor long enough to soak though the hardwood, we could see the stain on the basement ceiling. I spent two hours mopping and disinfecting the kitchen when we got home from the airport — totally unacceptable. Our poor dog had been walking around in the mess the whole time we were gone.
Also, in the notes they left at the house, it said our dog defecated and urinated in the kitchen 3 times while we were gone — yet they didn’t mention this is the email update they sent while we were out of town and they should have called to let us know. This rarely happens when we are home, only if he goes more than 12 hours without being let outside. They clearly didn’t clean it up either. We paid them almost $ 300 for our dog to go to the bathroom in our house.
We also came home to find that our dog had a terrible ear infection in both ears, they wrote it down in the notes but we don’t see these until we get home. They should have called or written it in the email they sent so we could have gotten him some treatment so he wasn’t suffering while we were away.
I have called and left a message for them to call me back, but they have already cashed out check so it is too late to get our money back. DO NOT USE THEM.

Katy and John are great! They are professional, reasonably priced, and clearly love animals. When I called for information about their pet sitting service, they were willing to work around my inflexible schedule for the «meet ‘n greet» w/​my pooch Daisy. They came over on a Sunday afternoon, and there was no charge!
While Katy got all of our important information (my contact info, Daisy’s habits, our vet info, etc.), John hung out w/​Daisy to make sure they were comfortable w/​each other. The thing I really like about Pet ‘n Play is that they cover all the potentially stressful legal and financial bases — they are very clear about their pricing, they require a vet info form in which you grant them the ability to take your pet to the vet in an emergency (you can declare a dollar limit on this), and they are very clear about how they carry out their services. For example, my dog is not great with other dogs while on her leash, and they made it very clear that they will cross the street if there’s another dog walker coming down the sidewalk.
Katy and John go above the call of duty and turn on my porch light for me so I don’t arrive home in the dark. They have helped keep my pooch happy with walks while I work my long hours!