Midas

Don’t go here if you want to be treated like a human being. I got a car (my first car) in August 2015 which I took there to get my brakes repaired by recommendation of the other owner. That went okay, I wouldn’t say anywhere near outstanding, because I felt belittled by the male staff as I talked to them about my car. I took it back, however, because I was having trouble starting it occasionally. They SHOWED ME HOW TO TURN THE KEY, as if I didn’t know, and then laughed at me. They couldn’t find any problems with the car, so I took it home, where it would not start for about two days. Eventually it started and I promptly took it to Midas, where it continually started. They did not believe me that my car wouldn’t start. They said «maybe I should get a new car» and laughed at me. I have never experienced this poor customer service EVER. I had to leave because I was so angry. They kept it there for a few days and found no problem, so I picked it up. I said «when I get home, this isn’t going to start, and I’m going to call you.» They laughed at me again, so I drove it home, parked in the driveway, and a few minutes later it wouldn’t start. When I called them, they sent someone over to my house and I watched him jiggle the shifter violently as he turned the key. I pointed out that he jiggled the shifter, and he said that «we do that to make sure it’s in park». I told him to try starting it WITHOUT doing that, and when he did, it wouldn’t start. Turns out my shifter was broken, and a few months later the transmission shot. So, $ 1000 and lots of belittling, sexist service later, I found out what was wrong with my own car. Will NEVER return to Midas.

Went in first thing in the morning to try and get some lug nuts replaced! They replaced the wrong ones and the wrong ones they did replace were some cheaper brass version lug nuts than the chrome ones I originally had! Very shifty work and the manager seemed clueless! Don’t go here for any tire work period! I’d be very weary of their brake work too! Proceed here with caution or don’t go at all! What a waste of $$$$$!!

I went in to get an oil change. I got the oil change, but then I was told that my brakes needed work. They quoted about $ 600 for parts and labor. I said I’d consult with my husband, and didn’t get it done. Something seemed suspicious, and I wasn’t about to drop $ 600, just like that.
My husband ended up taking our car elsewhere, because it was closer to his work. The guy at the other place said our brakes are fine, and we’d probably get another 2 to 3 years out of them. He didn’t even charge us.
Err! Not cool Midas!
Never going back here again.

I’m sorry to have to update my review, which was previously glowing & positive, but I was recently talked into a ton of repairs at this Midas that cost more than the car is worth. I allowed myself to be talked into it because I thought I had always been treated fairly before, but not only did they con me into paying more than I should, they also did a shoddy job of the repairs!
Even the oil change was done poorly — they overfilled it, which could have done even more damage to my older car.
So not happy. I might go back to get a few things fixed on the repairs I’ve already paid for that were done wrong, but I don’t even trust these guys to change my oil.
Do NOT go here.

These guys are always good. They never try to upsell unnecessary maintenance and get you on your way. They even fixed my rough running weed whacker.

Took my car in on a Saturday morning. They were able to locate the problem very quickly and got everything done within a couple of hours. The quote they gave me was very good (I have compared to other shops) and they were not trying to talk me into other services that I didn’t need. They also let me use a coupon, which I found and presented after the work was done. Overall, it was a great experience.

I have never experienced racism this overt in Ann Arbor. While waiting in the lobby for an oil change I never received, I was watching the Kwame Kilpatrick verdict coming out on the news. I was joined by several of the employees, including the heavyset grey-​bearded man who had grunted at me when I first came in, as well as another customer. The subject of conversation turned to Detroit, at which point the bearded man exclaimed, «They ought to just throw a bunch of scraps downtown and let the (n-​word, rhyming with biggers) fight over them.» Proud of his own ‘cleverness,’ he repeated the statement. I got up, got my keys, and told them I was taking my business elsewhere. NEVER go here. Unwelcoming, racist, terrible experience that I didn’t expect to encounter in Ann Arbor.

Best mechanics ever. I have taken my car in three times now for things I was sure were wrong only to be called and told my car is in great shape and didn’t need the repairs. I recently was told at Belle tire that all my «ball joints» were cracked and needed to be replaced. I took it to Midas who spent the morning looking at it and told me that there was nothing wrong with the ball joints or anything else and gave me a recommendation of where to get an alignment where I wouldn’t be swindled.
These guys are honest, respectful, funny, and know how to run a good business and keep customers. As a woman who knows nothing about cars I usually dread going to the mechanic because I feel totally at their mercy since I know nothing. Everyone I’ve interacted with at Midas has explained things simply to me but in a respectful way. I wouldn’t take my car anywhere else.

I had an old 92 Toyota Corolla and those guys kept it in superb condition without trying to JACK me, like some of the other companies did in Ann Arbor/​Ypsi. Because of their honesty, humor, and personal touches, I TRUST them with my newer car and feel very comfortable with the advice they give me. I could go on all day, but these guys have always shown me love, and have even come to my house one day when the shop was full and my car wouldn’t start! In my three year experience living in Ace Deuce, they are the best in town… HANDS DOWN. You do have to go early or «catch» them because they don’t do appts and they can fill up pretty quickly.
I hope that wherever I go after grad school, I’m able to find such a solid, personable mechanic!

Had my brakes replaced here, took about half a day and was right under $ 600.
Everything went smoothly until a few days later I noticed whenever I was backing up I’d hear a loud honking noise, louder than a bus and more grating sounding.
I took it back and they checked it out in an hour or two for free and said it was a fluke and they made some adjustments that should help possibly. In the end it did not help and they still screech like a dying goose.
My guess is they don’t have exact parts and instead use compatible ones and in this case that’s the side effect.