Uncle Ed’s Oil Shoppe

SCAMMERS Yikes, I will not be coming back. I can deal with a little up-​selling (it’s to be expected at these types of places) but the constant, non-​stop, up-​selling was so unappealing I was tempted to ask them to stop and then drive off. Also, the manager that was working that day was the one helping me, he was so intense and awkward it made the experience horribly painful.
They wanted to charge me $ 9 a tire to put nitrogen in them and $ 109 for a power steering fluid cleaning. They said it is required every 15,000 miles. They said I needed so many things that I can’t remember them. SCAMMERS

I have been coming to uncle eds for years now. You must know that they are there to sell you maintainable services, but they have always treated me fairly. Roy in particular is there star service tech. He is very and a straight shooter you can trust.

I have literally been sitting here for over an hour and a half waiting with no one working on my car. They keep apologizing then walking away with still no one working on my car or cashing me out so i can go. I only needed an oil change and my tail light fixed. This is the worst customer service on my car I have received in a really long time, and I understand being backed up but you cannot tell me that and expect me to take you seriously when the car behind me in line cashed out before me in the next lane over and no one was servicing my car while I sat here just waiting for no reason.

10 minute oil change only if you can’t tell time. More like 40. Seriously. It was also probably the most expensive standard oil change I’ve ever gotten.

Yikes, I will not be coming back. I can deal with a little up-​selling (it’s to be expected at these types of places) but the constant, non-​stop, up-​selling was so unappealing I was tempted to ask them to stop and then drive off. Also, the manager that was working that day was the one helping me, he was so intense and awkward it made the experience horribly painful.
I respect that they have a job to do, and probably have certain expectations demanded by corporate, but when I say ‘I don’t want anything other than an oil change’ three times, I do not want to repeat myself.
Absolutely do not recommend this place.

So, just got my oil changed at another shop in the area and they shared that most of the bolts had been left out of the skid plate. The last change was at Uncle Ed’s. Prior to that, it was done at the dealership, so I find it tough to believe they didn’t replace them. Considering the hard upsell from Uncle Ed’s AND this situation, safe bet I’ll not be returning.

They lost a customer today! I got my oil changed about 2 weeks ago and they top off your fluids. well. i understand Michigan winter has been extremely cold this year… but at 22 degrees, your washer fluid should NOT BE FROZEN. i was driving home from Brighton today, with salt completely covering my windshield. Them watering their fluid down also caused me an accident! My life apparently is worth them saving a few dollars and stretching their cheap garbage fluid. I want to change it, but i cant even empty it because its frozen solid…
Also, they are pushy! How can you guys say i need a new air filter at my last oil change, then this oil change say its fine… I feel like they are ripping me off. Never going back. annoyed!

Against my better judgment, I’ve been going here three years. I’ve gotten used to the fact that every time I get my oil changed there, I will be told I need new windshield wipers, a more expensive synthetic blend of oil, an upgrade on my oil filter, an engine «cleaning» for $ 100, and a cabin filter to increase my gas mileage. I kept going because of the coupons they send me in the mail.
Two days ago, I got an oil change and a new cabin filter. $ 74.88 with my instant rebate coupon. After they rang my debit card, the manager asked for my receipt. I hear him exclaim, «you rang up the wrong car!» to his employee. They spoke in hushed voices, and a few minutes later the new young employee tells me he needs to run my card again because he voided the last transaction due to it being the wrong vehicle.
I pull up my Chase mobile banking application, and show him that now that they wrung up my purchase, it left me with only $ 63 in my checking account, and wringing it a second time will give me an overdraft. He says they voided that transaction, but it will be three to five days before it clears. I point out again that charging my card a second time will give me an overdraft fee. He asks to hold my credit card info until Wedensday and promises to hold off charging it again. Since I do not trust them at this point to keep my card info on paper safe, I decline. I offer to write a check contingent upon them holding it until Wednesday when I have a deposit. He agrees.
The next day I receive an email from my bank that I am overdrawn. Sure enough, Uncle Eds deposited my check that same night. Even though it was their mistake and they promised they wouldn’t. I spoke to the manager this morning, who remembered me, and he first lied and said nobody told him to hold the check. Then he told me it was MY fault and I should have told them not to cancel the first transaction (even though I was only told it was voided after it had been voided). Finally, he admitted his employee had told him I needed them to hold the second payment to fix their mistake, but that «policy» says paperwork and payments have to be turned in that same night. So instead of calling me to let me know, they just deposited it and didn’t care that it screwed me over. When I called, he first played dumb, then lied, then blamed me.
I told him I would be putting this on Unilocal,and he said «that’s fine.» I told him I would be speaking to the regional manager about this, and he said, «go ahead. «I will be back after I talk to the regional manager, whom I expect will also not care and lie to me.
Do you know what it would’ve taken to keep me as a customer? A simple, «we are sorry for the trouble we caused you,» followed by a ten dollar store credit for the overdraft fee they caused me. Apparently they just don’t care.

On the surface, Uncle Ed’s appeared professional, quick, efficient, and a friendly operation. However, that only goes so far.
I took my car in because the engine was acting up. I thought it may need an oil change so I took it in here. Staff at Uncle Ed’s seemed very knowledgeable and confident in diagnosing the problem.
100 extra dollars later, I got some fuel injection cleaning they suggested would probably fix the problem. It did not. I then was told by one of their staff that he’s 99% sure it’s a bad spark plug that needed to be changed.
I then proceeded to go to Autozone, bought new spark plugs, and changed them out. It also did not help out. Uncle Ed’s wasted my time and money.

These guys are great! So much better than taking it to the dealer!

I come here because I’m in a hurry and don’t want to wait around for two hours to get my vehicle serviced, but DO NOT come here if you have trouble saying no because you will have to again and again and again! If you do not, you will watch your oil change rise from $ 40 to $ 200+ so watch out!

I’ve gotten my oil changed at Uncle Ed’s. I loved the service whenever I went there. There was at least two guys working on my car. One to talk to me and explain what was going on and one to do the actual work. But as much as I loved their customer service their prices are killing me. When I first got my oil changed there a couple years ago it was $ 40 which was OK. However each time I went the price jumped up. The last time I went it was $ 64 way too much for an oil change. I’m sad to say they’ve priced themselves out of my budget and I will not be able to continue get my oil changed there. I do continue to go for free air and fluid check-​ups.

Whenever I go into our Uncle Ed’s on Stadium Boulevard in Ann Arbor, I admire the teamwork, the precise commands, and the exhaustive attention to detail. I feel as if I am driving my car into a hospital operating room where nothing is left to chance. Today, I am writing because Uncle Ed’s failed to do that — at my request. I was extremely late for my first in a series of appointments and my washer fluid was empty. I didn’t have time to be polite and choose what pressure I would prefer in my rear tires or if I could turn my ignition key on and put the car in reverse to test my back-​up lights. I needed washer fluid and I needed it quickly. As I pulled in, I made up my mind that if there was a line I would make the freeway trip without washer fluid and pray for snow or slush to help me see out the window. There wasn’t a line and Roy guided me in, like he always does, as if I were a jet landing on an aircraft carrier. I rolled down my window and politely told Roy that I had exactly 4 minutes to get washer fluid and get back on the road. Roy didn’t ask me to wait until he entered my plate number to find out my name and oil preference. He didn’t even ask if I wanted my transmission oil changed because he knew it was due. Instead, he smiled, and asked me to pop the hood. After he filled the washer fluid he had me test the washers (one was clogged and he cleaned it). He closed the hood and I was out in 3 minutes. So, I want to thank Roy and all of Uncle Ed’s exemplary employees for knowing when I need the full-​blown command performance and when I need the pit-​stop quickie. Just another reason we will never go to any other auto service center than our Uncle Ed’s. Thanks, Roy for a job well done!

I was told I had two brake lights out. I refused to have them replaced thinking I would save a few bucks and do it myself. Similarly I was told my coolant was a couple quarts low. I told them I would fill it myself.
After going to the parts store down the street and getting back to work I found out that the brake lights were all working and the coolant was full.
This is nothing short of thievery.

My experience here was better than at the one on Washtenaw, where I was charged for the most expensive oil when I thought I had made it clear I wanted the cheapest. However, here they still charged me for their cheapest oil when I brought my own, thinking it would cost way less. Thanks for the heads up that’s not the case, guys. As a broke student, like many others, I tell them I have a budget and I’d really like to not go over it, but it always ends up happening.
This is fake good customer service. All they really want is to sell you as much shit as possible. $ 50 turns into $ 80 easily, and after getting an oil change earlier at a mom and pop place where it cost me $ 17 bringing my own oil, I highly recommend finding one of those instead of going to Uncle Ed’s. Not to mention that since the oil change here my fuel economy has decreased ridiculously. No way I’m taking it back, and I’m thrilled to have to ask someone else to look at it.
Bottom line: the «10 minute, great customer service» spiel is false. You’re much better off finding a trusted mechanic on here or Google Reviews.

I’ve gotten my oil changed at Uncle Ed’s a number of times and I continue to have very positive experiences. The staff is very friendly and seems to go a good job explaining things after they’ve checked everything out. They definitely try to sell you some stuff you don’t need, but aren’t at all pushy.
It’s true, the oil change takes more than 10 minutes, but I’ve never spent more than 20 for just an oil change. That’s fine by me, since they usually end up filling up my tires and checking belts, fluids, wipers, etc. Oh, and they always have coupons available on their website, so check that out before you go.

Uncle Ed’s lives up to their reputation for great customer service, but their 10-​minute oil change is about 20 minutes shy of the truth. It has never taken less than a half hour.
The trick is to go on the weekends or after work when it’s busy, because they have more people working. Otherwise, they’ll let you pull into a bay and leave you waiting while they work on the two people who got there before you.
**Single Ladies Alert: These guys really respect women and are pretty honest about the stuff you actually need. They will try to sell you higher quality stuff, but if you ask them for the truth they’ll give it to you.

I’m not sure what most people are looking for in an oil change. What I want is to:
(a) replace the oil and the filter
(b) get somebody who looks at cars everyday to look at my car and make sure the wheels aren’t falling off.
Uncle Ed’s does both of these in a fast, friendly and efficient way. You can’t expect them to do it in 10 mins — you can barely gas your car up in 10 mins. What they also do is look at a bunch of other stuff (wipers, lights, belts, etc) to see if they need replacing. That leaves it up to you to say yes or no. Some folks would rather not know if the air filter were dirty, but I’d prefer to know, even if I don’t want to replace it at the moment.
So, overall… they’re quick, friendly, and efficient. All things you should get from an oil change place. The only reason I’m not giving it 5 stars is the fact that I think (and I don’t know for sure) that they water the wiper fluid down, because right after they refilled mine, the lines froze up. Hmmm… So, beware about this if you go in the cold. Otherwise, though, I’ve had good experiences here…

I thought this place was okay. Honestly, I don’t know much about cars so I don’t really know if $ 40 for a regular oil change is way overpriced (I’ve paid less, but it could’ve been way underpriced then). My main thing was that although the people there were friendly, they were trying to upsell like crazy. Would I like new wipers? Would I like new fuel filters? Air filter? Brake lights? Am I sure I don’t want the expensive oil? See, the expensive oil is good for beater cars and by the way I could have an undercarriage wash for just $ 20 and by the way my belt isn’t looking too good do I wanna replace that?
Also, they advertised oil changes in 10 minutes but it took easily half an hour for me. I guess I’d probably go there again because change is scary but I do hate having to say «no no no no no no no no I don’t want that either no no no». It’s especially uncomfortable in an environment in which I already feel on guard because I know nothing about cars and god knows, they might try to sell me nanobots that chew algae off my engine casing or something.