Goodyear Auto Service Center

My truck broke down over the weekend. I had a broken ball joint and a messed up tie rod. So, it wasn’t operable. I Googled the closest tow companies and Goodyear actually offers a fairly cheap option so long as you have them repair it. So, I opted to get them to repair it because it was close and I didn’t have many other options. I call in and set up the tow, it took about 20 minutes to complete the process (4:45am). That is all of the good stuff I have to say about the towing. Cheap and quick process. Here is the bad… they told me it is on average about 90 minutes to till the order. The two hour mark comes up and nothing yet (5:40am), so, I call back and check in… they ensure me someone is coming within the hour. At this point I decided to crawl into my back seat and lay down. I ended up falling asleep and wake up at 9:30am. I now decided to walk to the Goodyear location that was supposed to be open, but wasn’t. I call back a third time, this time around the lady at the desk assured me this was very rare. She called in a tow truck that said they would be there by 11:20am. 10:40 rolls around and the service gets cancelled and transferred to another company that promised to be there by noon.
Ultimately, it took 6 hours and 37 minutes to get tower less than 1000 feet. Easily the worst service I have ever had. I give the towing portion easily 1 star.
However, the guys at Goodyear had my truck fixed within hours the next day, so it was serviced quickly and they were all polite. So the service portion would get 5 stars… but due to the towing I split it in down the middle at ³⁄₅ and that is generous for the time I waited.

This store has treated me promptly and has not attempted to charge more money than was was warranted for the service being provided. Their customer service was definitely above my expectations. Finally the repair turn around time was very fast.

I meant to write this a while ago, but better late than never. I took my Jeep Patriot here for an oil change. They told me I needed a synthetic blend, which I had never heard before, so wondered if they were telling the truth. They were! I drove across country shortly thereafter, and the mileage and performance were excellent! Also, they informed me that my ball joints were about to fall off and encouraged me to get it fixed right away, without pressuring me to get it done there. Excellent, fast service. Highly recommend!

Avoid this place at ALL costs with your car.
I came in here to check out my car because I had a tire pressure sign blinking on my car. As soon as I came in, a fairly large man with a wrist tattoo, was not only extremely rude but literally farted during our conversation… Who does that.
I told him I really needed to check it out to make sure that my tires aren’t flat because I was headed out for a 5 hour road trip to Illinois. He gave me a lot of expensive options which I told him I wasn’t interested in. Once I came in after to see what he did with my car, he told me my tires were okay and that I have a electrical problem and that he can’t fix it. I trusted him and went on my road trip.
On my trip, what do I find out? My left tire is FLAT. Thanks for being too lazy to check my tires. These employees are lazy, and are liars, and resulted in me being put me in a life threatening situation.

I booked an appointment for my Chrysler 200 to have its tires replaced (the existing tires were worn down and I wanted better traction for snow and ice).
The staff there confused my appointment with that of another customer, who bought the last four tires of that brand in stock.
As such, I had to return the following day. The manager, John, apologized for the mix-​up and installed higher price tires at the same price I was quoted for my original selection. He called me several times with updates and delivered the work on time.
Despite an unfortunate mix-​up, John’s customer service was outstanding and I will take my business there again.

My tire had a slow leak, so I took it here. The guy told me they could have it fixed that afternoon. Sure enough, he called two hours later and it was ready to go.
It turns out I had nails (!) in the tire. They cleaned those out and patched up the tube for the quoted price. No complaints.
I was also relieved that they didn’t try to sell me anything beyond what I had come in for.

I had a terrible experience with this location. I took my car in for an oil change a couple weeks ago, and the mechanic told me that my sway bar was broken — a $ 300 repair — which I told him I would prefer to shop around for. I later took my car to Fox Auto Parts in Belleville, where I was told that it was only the left sway bar link that needed replacing — an $ 80 repair including labor. From now on, I will be getting my oil changed elsewhere.

We bought tires there in 2008. At the time, I was told that I would get free wheel balancing. Fast forward four years … while we were changing from winter wheels & tires to the summer set, my husband noticed that one of the wheel weights had fallen off.
My husband found the original receipt and had me take it with me to the store. I called ahead and was told, come on in – any time.
Good thing I had brought the receipt … we had been cleared from the store computer! The receipt was our only proof of purchase.
It took about half an hour before they could get to my van. Not a problem, except that the place reeks of rubber. The waiting area is not very comfortable. There are chairs arranged in a small square area in a corner. The TV is very large, and looms over the area. The volume was too loud for my sensitive ears. Fortunately, I keep ear plugs in my purse for just such an emergency. I read my book.
There was a large man who had trouble fitting in the chairs. He said so. I told him they ought to have a couch in the waiting area. That would make it more comfortable for people who aren’t standard size.
I had my dog with me, and they let her wait with me. She is well-​behaved in public.
After nearly two hours, I was getting a headache and grateful to get out of there. The person doing the wheel balance put the summer wheels/​tires on the van and put the winter set in the back of the van. I never asked or expected that. It saved me some trouble.
The really good thing that came out of this experience is that the mechanic noticed that there was a lot of slack in the suspension – a dangerous amount. Yes, the vehicle is twelve years old, and my husband has been doing repairs. But hubby doesn’t have a way to pick up the entire van at once, so he never noticed the looseness. I told them I was very grateful for them to point that out.
Goodyear gave us a quote for the suspension repair. In view of the rubber fume headache and the cost of the quote, we decided to go elsewhere. Yes, I agree with the previous reviewer. Pricey.
I will rely on Goodyear for support of my tires, but that’s all.

A bit disappointing.
I’m from out of town, just completed an expensive ($ 4 gas!) cross-​country drive. Now I’m heading back to Cali. I usually have Goodyear do my service and have been satisfied elsewhere, so I went to the local Goodyear here. It was *way* more expensive for an oil change than anywhere else I’ve gone. And, *of course* they put the scare tactics on me about other services to have done to my car. I hate that.
In the end, too expensive for my taste. Luckily, I’ll be back in Cali and can have my local Goodyear guy do my next service.