Holiday Inn Express & Suites Ann Arbor

Not your typical holiday inn express. No fridge or microwave in room. Corner sink that doesn’t have large enough counter to use. Lack of outlet by bed for phone. I felt bed was really soft– too soft. All that said, it was clean and the internet was fast. Breakfast was good as well.

I’m a big fan of the Holiday Inn Express chain, the usually do a good job of balancing frills and affordability. Staff at this location were outgoing and helpful. However, whoever built this location did a poor job with basic noise control. The biggest problem was that every time a guest entered or exited their room — the doors automatically slam shut, rattling the entire floor. This made it very difficult to sleep through the night. Further, there seems to be little insulation between floors, so I was woken several times by teenagers running up and down the floor above me.

Decent rooms, convenient location, and average décor.
The breakfast is horrendous but complimentary. Sausage patties were dry from being served as leftovers from previous days. Coffee wasn’t too bad.
The internet was very slow and I had to log on a half dozen times a day.
The staff was hit or miss. I mentioned my problems with the internet to a dark haired Caucasian woman with glasses behind the desk. She said she wouldn’t know anything about the problem because she doesn’t use the internet. Great customer service… lol.

The air conditioner did not work at all, the beds were hard and if your looking for a good night sleep, DONT think for a second your going to get that here, you have a better chance getting it in your own car… Sad but true. Breakfast staff was really nice. That’s all.

My former «go to» hotel in Ann Arbor. Front desk staff not as friendly or helpful anymore. Mold or dust in the bathroom vents that didn’t used to be there. Ok choice but I’ll start trying new places in A2.

Very clean, friendly staff… and slept like a baby! Easy access from freeway I94 and state st

Exactly what you would expect from a holiday Inn. Very friendly staff, nice room, free breakfast, swimming pool and a hot tub and water and juice in the lobby. The rooms have free WiFi, flat screen TV, comfortable bed and bath and shower. The hotel is a short drive from downtown Ann Arbor and right next to a mall with tons of restaurants.

One of the Worst Hotels to Stay for the paying the premium price.
Staff is rude and not polite, breakfast is okay… Furniture are horrible. See the refrigerator in my room.
You can hear someone screaming in the other room. Scary.

I really enjoyed mynstay. Great staff. Recognized as an elite member. Nice quiet. The usual breakfast fare.

Writing for their customer service, I actually did not stay here, and will not be staying here on my next trip.
After a full day flying across the country on a last minute business trip, I drove 70 minutes from DTW to the hotel a Holiday Inn Express. Only problem is, I went 20 miles too far, to a Holiday Inn Express Chelsea. After figuring this out with the manager there at 11:30 at night, I called THIS HIE Ann Arbor, and asked if they would waive the late cancellation fee. I said «I am at another HIE, everyone should be happy, and I need to drive ANOTHER hour west in 6 more hours, please don’t make me add 45 minutes to my commute by making me drive back. The clerk at this HIE said she did not have the authority to waive the fee, but Laura or Sarah would call me in the morning to let me know. I didn’t know what to do, she didn’t tell me that they WOULDN’T waive it, but that only Laura or Sarah could waive it for me. I figured they would understand this weary traveler, and well-​worn Holiday Inn squatter (who has never asked for this at any HI)
3 days later, I have finally caught up with Laura, who in a very businesslike and cold manner, tells me that she will not be waiving the fee, when I could have «just turned around.» YES, LAURA, I COULD HAVE TURNED AROUND. If your clerk told me I HAD to turn around, and that there was NO WAY you would waive my fee, I WOULD HAVE turned around! After 20 minutes of her describing that she never ever waives fees like this (future travelers, you are warned), I asked, «why didn’t your clerk know that well enough to just tell me that?» If she would tell me clearly, I would have turned around, unhappy, tired, but I would have turned around.
By the way, Chelsea HIE gets a big thumbs up, if you all have a choice. I make this trip across MI often, so I now know where TO stay (Chelsea) and where NOT to stay (HERE, HIE Ann Arbor)
CUSTOMER SERVICE 101 — IF YOUR CUSTOMER MIGHT COME BACK, TREAT HER RIGHT.

After a terrible stay last year at the Dahlman Campus Inn during the art fair, I decided to try a place not in the middle of the action. The Holiday Innn Express was an excellent choice. Easy drive to campus, close to other shopping areas. Room was clean, decent selection at free breakfast buffet, front desk staff (Beth Ann, in particular) very friendly and helpful. Decorating in lobby is dated but that really didn’t matter. Will definitely stay here next time I’m in AA.

If you’re accustomed to the Express chain, you’ll find no surprises. Clean rooms, fast internet, pleasant service. Although a little far from the U of M campus, this hotel is right across both a major shopping mall and a major interstate — no noise problems, thankfully.
I’ve been to newer, swankier Holiday Inn Expresses elsewhere around the country, but aside from the lack of frills, I have no complaints here.

We were pleasantly surprised by how nice it was. Our room was very clean and comfortable even with two kids. It had a refrigerator and coffee maker. Free internet was a plus. The pool was small, but plenty warm (almost unheard of in most other hotels in which we’ve stayed). The pool was also very clean, as was the hot tub, and there were plenty of towels (another bonus). The front desk staff were friendly and helpful. Breakfast was not amazing, but good enough for free food before hitting the road, and things that the kids would eat.
In short, a clean, pleasant, no-​frills hotel.

The bed is a little rough but clean enough.
free breakfast is always nice but the food was horrible, The same thing everyday. Eggs stuffed with cheese, donuts, bagels, cereal, yogurt biscuits.
they upgraded my room with free internet so that was kind of a plus, but the place is just really cold my heater did not work so well and i had to smoke outside which sucked really bad because it was snowing!